Piano Analytics Reviews & Product Details

Piano Analytics is an enterprise digital analytics platform that gives every team, not just analysts, complete and unsampled data across web, mobile, IoT, and offline channels, without writing a line of SQL. Banking, media, retail, and aviation companies, including Rabobank, BBC, Le Monde, AXA, and SBB, run on Piano Analytics to grow subscription revenue, personalize customer journeys, and prepare their data for AI. That combination of complete data and self-service access is what makes Piano Analytics a customer intelligence platform as much as an analytics one. Complete, unsampled data at enterprise scale Most analytics tools sample data or track it in fragments. Piano Analytics works from one trusted source of truth instead. - Captures every user event in real time across channels - Runs on an elastic data model built for unlimited events and up to 1,000 custom dimensions - Keeps data clean with built-in anomaly detection and Tag Inspector, ready to power both dashboards and AI applications. Self-service answers for every team Piano Analytics is also a self-service analytics platform. - Answers plain-language questions through Piano AI, no analyst required - Surfaces prebuilt dashboards built for each industry - Frees data teams to focus on deeper analysis while other departments move faster Turning customer intelligence into revenue - Grows subscription revenue through better audience and engagement data - Personalizes customer journeys across every channel - Prepares data infrastructure for AI initiatives Privacy and compliance built into the platform - Is the first analytics platform certified under EuroPrivacy in accordance with GDPR Article 42 - Also holds HIPAA and ISO 27001 certifications - Recovers usable traffic typically lost to consent gaps through its privacy-exempt measurement mode

Seller

Piano

Discussions

Piano Analytics Community

Languages Supported

German, English, French, Japanese, Spanish

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Piano Analytics Integrations

(5)

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AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/12/2016

"AT Internet solves real marketing problems with real-time data"

5/5

What do you like best about Piano Analytics?

Applications are great for all levels of users. The most basic user can start off right away with PDF reports or viewing dashboards and the most advanced analyst can pull data from the API.

Real-time processed data is available within 4 minutes. It can immediately be sliced and diced in reports and exported.

REST urls allow you to ping their API an unlimited number of times. You can also import REST API urls from other sources and display they in dashboards. The Data Query tool is incredibly powerful and allows you to answer questions very quickly and at the same time, get very detailed data.

There are frequent updates to the tool to release new features or improve existing ones, and the company is very open about the roadmap. Review collected by and hosted on G2.com.

What do you dislike about Piano Analytics?

Dashboards will throw errors on occasion, maybe once or twice per month.

Access rights are difficult to manage because they are created and set in two different locations.

Conversion funnels need to be updated and modernized, and allow for more flexibility. Review collected by and hosted on G2.com.

Recommendations to others considering Piano Analytics:

Take the time to learn about each of the applications and how they apply to you. You may find that only a handful of people really need to learn the tool at an advanced level and everyone else can stick to surface level interactions. If you're doing a lot of customizations set-up can be a little difficult, but the consultants should be able to walk you through everything. Don't be afraid to ask questions or challenge them - in my experience there's a way to accomplish anything you can ask for. Review collected by and hosted on G2.com.

What problems is Piano Analytics solving and how is that benefiting you?

We are solving issues with marketing campaigns that are directed to incorrect landing pages or budgeted incorrectly with the real-time data, which saves us money or provides more opportunity. Also with the real-time data we are able to monitor site performance after code pushes to determine whether the push broke anything on the site or is having an immediate negative impact.

We are able to add custom tracking to links, menus, widgets and banners that allow us to analyze the effectiveness of these features and determine their optimum settings.

We can create custom reports that are GA-style in how they can be manipulated to an extent, but not completely changed for users who don't need to learn the back-end of the product. This is more effective in time management and provides the right information to the right people without a lot of upfront cost. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Mid-Market (51-1000 emp.)

8/25/2016

"One of the best alternative to GA, with human size organization & high level of service"

4/5

What do you like best about Piano Analytics?

-Reliable data with clear processing & flow

-API Rest easy to use & very useful for Data Analyst

-Transparency of road map

-High level of dedicated service with senior consultants Review collected by and hosted on G2.com.

What do you dislike about Piano Analytics?

-At first glance it looks like a complex platform with not so much plug & play visualization

Once you understand how AT Internet works you'll see it's quite simple to use, very effective, and it'll become a fun / interesting tool to use. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Enterprise (> 1000 emp.)

7/27/2016

"AT Internet "

4/5

What do you like best about Piano Analytics?

What I like best about AT Internet is that it works fast and has high speed technology use which works great on lots of devices and also analysis websites. Review collected by and hosted on G2.com.

What do you dislike about Piano Analytics?

What I dislike about AT Internet is that some projects aren't always great and data tools need to be upgraded Review collected by and hosted on G2.com.

Recommendations to others considering Piano Analytics:

I recommend working wisely and stay on task with everything u do and go through the web to find out more about AT Internet. Review collected by and hosted on G2.com.

What problems is Piano Analytics solving and how is that benefiting you?

Business problem I'm solving is that resources need to be upgraded and productives need to be performed well. Review collected by and hosted on G2.com.

DK

Dmitry K.

Digital Director of Business Products

Media Production

Enterprise (> 1000 emp.)

12/7/2014

"Well suited web analytics tool with clear roadmap, good enough for a media company"

4.5/5

What do you like best about Piano Analytics?

Reliable data. AT Internet provides metrics adjusted with Digital Analytics Association, giving clear metrics meaning description and help you understand data in a right way.

Flexible system. The data is stored in a raw, non-aggregate way, web interface provides a powerful segment constructor, including user-based segments (cohort) and here's REST API for any data to work with it in a custom way.

Professional team. Digital Analytics Consultants here understand both the tool and web digital analytics tasks excellent. They help to define your objective, configure the tools and understand data in a right way. Review collected by and hosted on G2.com.

What do you dislike about Piano Analytics?

Long response time for reports based on a huge datasets in some cases. If your volume of data is high and you're requesting a data within a complex segment then response time could be significant. But the processing time for regular reports could be improved by AT Internet team if you request it.

Delays in a problem solving when the issue requires several technical teams cooperation. Review collected by and hosted on G2.com.

What problems is Piano Analytics solving and how is that benefiting you?

AT Internet is used across the whole our media company. It addresses the following business problem: media consumption analysis—how does our audience read the content we produce, page layout analysis—does our navigation system work good, audience acquisition analysis—which traffic source works better, m/v testing for launching updates. We also use Data Query to get the data for our own custom dashboards.

In the end

- we understand which content is popular and then we can adjust newsroom efforts.

- we adjust marketing spendings based on the channels efficiency.

- we prove hypotheses with m/v testing before launching these changes in products and so minimizing the risk of declining the changes by our audience. Review collected by and hosted on G2.com.