Having tried the platform, this reviewer highlights its unique capability to visualize data and automate process flow analysis. The limitation is that aligning data with the required timestamping method can be challenging and may necessitate further assistance.
View Full ReviewI really like the problem that it solves - having been a part of several process mapping initiatives in big companies in the past, I know the manual effort required to interview stakeholders to understand existing processes, who is responsible for them, and what blockers exist. Even after this huge investment, I would often end up with biased views and oversimplified explanations that missed out on parts of the process and didn't account for exceptions and edge cases.
This is why I think the Process Explorer is a great feature of the Perceptif Insights app – it's very dynamic, powerful, and insightful. It shows users the most common path of a process and how long each step takes. Users can also identify the most efficient one in the Variant Explorer, analyze it and eventually replicate it in practice. This variant analysis feature can be a powerful tool for any business where there is ambiguity as to how processes are carried out, as it helps understand any process quickly and easily. I found it most helpful for identifying bottlenecks and drilling down to understand the other attributes of the bottle-necked events, such as which employees/offices take the longest to complete tasks, etc. This gives great insight into the kind of training and other adjustments needed to improve processes.
I also think the entire app looks amazing - the colors are in sync, the fonts are suitable and the impression it gives is of a stylish, modern app. Review collected by and hosted on G2.com.
Some features still need enhancements to take the app to the level of sophistication of some of the big players in this field.
I also found it slightly challenging to use only a .csv log event files, where it could have been nice to support .xes formats too.
Finally, I would also recommend providing some form of intelligent insights that will make sense of process maps in cases where they are quite complicated for the user to grasp. Review collected by and hosted on G2.com.
I find the system really easy to use. Importing data is not something that you would require a specialist to do. The UI is intuitive so you don't get lost moving around between different areas of the system.
For me, the value is that it's easy to identify bottlenecks and focus areas in your process and also the amount of time that it saves you. As opposed to trolling through convoluted raw data, the data is visualized in a way that you can explore it.
In terms of speed the performance is also good, you don't need to wait half an hour for your data to import. Review collected by and hosted on G2.com.
The solution is fit for purpose and does what it has been designed to do. I don't feel that there are any dealbreaker niggles in using it. Review collected by and hosted on G2.com.
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