I like using Pendo for customer support and identifying workflow gaps and usage. I find it helpful for solving seemingly unrepeatable issues. The 'replays' feature is especially beneficial for support tasks, and I also find the color 'pink' appealing. Review collected by and hosted on G2.com.

I don't like how sometimes I'm not aware when a filter is already applied. For example, when trying to see how often a customer uses a button, the results appeared very low, and I didn't realize there was a preselected filter despite starting a new session. It was limited to show results for only one account. Review collected by and hosted on G2.com.

I find Pendo to be an integral part of our product adoption workflow for our product teams. I like that it has many features that fit our workflows. I appreciate the ability to add guides and tag features and pages for usage stats, which helps cross-functional stakeholders. Our CS teams find it useful to see usage stats, and the product team has the ability to tag new features for monitoring. The initial setup of Pendo was easy. Review collected by and hosted on G2.com.

none Review collected by and hosted on G2.com.

I like that Pendo's guides are templated and easy to use. The user permission sets are also easy to manage and clearly identified, which is really convenient. I find that announcing new product features as release notes with Pendo is quite helpful. Additionally, the initial setup of Pendo was easy for us, and having a Center of Excellence (CoE) helped facilitate the process. Review collected by and hosted on G2.com.

Widgets are sometimes named based on formulas instead of use cases. Review collected by and hosted on G2.com.

I love the constant iterations and updates with Pendo. Segments creation is very easy, and it really helps because we have very targeted use cases, making it simple to create segments based on feature use or non-feature use. Pendo has reduced our time to first value, making our processes more efficient. Review collected by and hosted on G2.com.

The ordering of guides and widgets on the dashboards isn't great. Also, the data analytics is limited, especially when analyzing multiple segments across different time frames. And while the initial setup of Pendo is easy, it becomes time-consuming when tagging. Review collected by and hosted on G2.com.

I utilize Pendo for product analytics, segmenting for in-app guides, NPS, and feedback. I enjoy how easy it is to use. It's very intuitive and allows us to solve issues across multiple avenues. Segmentation allows us to get better insights for our product, pinpoint our NPS surveys and in-app guides, and create segments for feature enablements. Review collected by and hosted on G2.com.

I do wish there were more widgets for dashboards or the ability to create custom widgets Review collected by and hosted on G2.com.

I find Pendo easy to use and appreciate that it requires no code to set up. I also like the ability to integrate data into Power BI, which makes reporting more advanced. This integration allows us to combine and enrich Pendo data with our company data. Review collected by and hosted on G2.com.

We need a better governance process or CoE to ensure we have tags properly set up and segments are managed properly. Review collected by and hosted on G2.com.

I like Pendo's nice look and feel. The ability to integrate with other software and data companies is really valuable for me because it allows me to compile multiple data sources in one area. Review collected by and hosted on G2.com.

I don't like the teams integration to import virtual interviews for research. Maybe more pre-launch feedback on features would help. The initial setup was bumpy at moments, and since we don't have access to the production environment, we have to rely on tricks and loopholes to work with Pendo in the UAT environment. Review collected by and hosted on G2.com.

I really like the ease of tagging in Pendo, which provides full product visibility. It allows me to see what's working and what's not, and what users are engaging with in my product. I also appreciate that Pendo is cheaper and easier to use across our product suite compared to what we used before. That's why we switched. These aspects make it a great tool for our team. Review collected by and hosted on G2.com.

N/a we are still getting it up and running Review collected by and hosted on G2.com.

I find Pendo's user analytics and session replay easy to locate, which is really convenient. The session replay feature significantly aids both our product department in understanding pain points and our support team in troubleshooting, providing real value. I also appreciate the easy onboarding and licensing process, with the agent mode being a particularly engaging way to introduce new users to Pendo. Review collected by and hosted on G2.com.

I wish that there was more ability to control credentialing around user analytics--restrict by account, only let certain people see certain dashboards and no more, etc. Review collected by and hosted on G2.com.

I like the visualizations and insights that Pendo provides, as they offer views we wouldn't be able to see otherwise. I also really like being able to survey our customers directly on our site, which adds significant value. Showcasing these visualizations to leadership is another aspect I appreciate, as it helps in presenting data effectively. The initial setup was easy, and I'm excited for the new AI features. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.