Paystand Reviews & Product Details

What I liked best about Paystand, was the ability to automate emails to send to our customers when their invoices were due. Review collected by and hosted on G2.com.

The website software could be a bit more aesthetically pleasing. Sorry had to choose something, I know this is more personal preference. Review collected by and hosted on G2.com.

Easy Integration _Support_Very intuitive Review collected by and hosted on G2.com.

The fine print regarding the fees that are charged verse what is advertised Review collected by and hosted on G2.com.

Great rates and easy connect ability. Works well with Netsuite Review collected by and hosted on G2.com.

Maybe slightly higher rates but its very secure Review collected by and hosted on G2.com.

A general payment portal that I can send out without needing to customize the amount for each individual payment. Review collected by and hosted on G2.com.

The available reports show the payments, but they don’t include a breakdown of the fees. Review collected by and hosted on G2.com.

Paystand was our first step into the digital payments space. We handled ACH business transactions before, but that process was incredibly arduous and time consuming. We find the most value in the Paystand Autopay feature in NetSuite. Enrolling a customer is very simple, and collecting their payments is even easier. We went from manually charging about 80 customers using our legacy ACH, which took us 2 full a days per week, to running over 275 customers on autopay effortlessly. What I like most about it is that is very configurable. We could not use a rigid solution that only ran transactions a single time every week or month. However, paystand lets us decide when to turn on Autopay per customer and even turn it on/off for certain invoices, which makes the transition for customers very seamless. It has tremendously reduced the amount of time and effort we spend on ACH transactions, and the value only increases the more customers we add. Review collected by and hosted on G2.com.

The biggest drawback we've had using Paystand is the amount of time it takes to notify us about a bounced ACH for insufficient funds or bad account number. For example, if a customer makes a payment on a Tuesday, we won't know if that payment truly clears until the following Tuesday. We will still get credited 1-2 days after the initial payment, but if it bounces, that payment is reversed. Then we're left to go back and try to recollect a week later. Our company experiences a high volume of bounced transactions, so being notified about them after 7 days is pain compared to the standard 2-3 days when depositing a check. If your company doesn't experience many returned transactions then it's probably not a big deal. Review collected by and hosted on G2.com.

This product fully automates collection and cash application (at least for the customers who pay without needing help/reminders). We save hours every week. Review collected by and hosted on G2.com.

There is additional lag between when the customer makes a payment and when it ends up in our bank account. We experience anywhere from an additional 24-48 hours to our historical. However, the payments are reflected in our ERP immeditately, which is an improvement over manually applying payments days after the customer considered the payment "made." Review collected by and hosted on G2.com.

It works without needing a lot of intervention, it is very set it and forget it! It reconciles for us in NetSuite and makes my job much easier. When we do have problems I can email support and they get back with me in a day or two and either fix the problem or I can reply back and they get back to me very quickly. Everyone I've talked to has been very nice and quick to fix any issues. Anytime we have a larger issue that needs some custom work or if we have a want that isn't native to Paystand their customer success team has been able to work with us on either a new feature that they have or a work around. So far we've explored multi-sub payments, lockbox, Canadian currency, and auto-pay automatic opt in features and more. They are also happy to listen to our concerns or problems and I feel like they are taking them in to consideration when they create new features.

It integrates very well with NetSuite.

The ability to add a fee to offset payment processing and to allow for certain payment options to not have the fee was key for us. It has helped us move clients off of credit cards and on to bank to bank or ACH.

Implementation was easy! We transferred from Stripe and it went well! Review collected by and hosted on G2.com.

Some features are almost exactly what we want, but can be slightly off the mark for our company. We might have a problem that they have a solution for that would fix our issue about 90% of the way there, but they are willing to listen to us and why it may or may not work.

Some features cost more than the current solution we have or it's not cost effective for us. They aren't unreasonable in cost, but some things don't make sense for us to invest in even if it will solve a problem. For example lockbox, it would solve some problems, but our current solution is a little less costly. Review collected by and hosted on G2.com.

Performance and analytics improved in last few years a lot and also the transaction speed is much faster now. Review collected by and hosted on G2.com.

thought customer support sometime slow in some complex issues but overall happy with the integration Review collected by and hosted on G2.com.

Paystand's team worked with me to implement an automation solution for all 6 of our unique subsidiary brands, each with their own unique landing pages and customer experiences. Paystand also allowed us to automate our entire cash application process in NetSuite, from Payment to Deposit records and Bank Match, Paystand takes all manual touch out of the cash receipt and payment process. We've been very happy with this solution. Paystand's Customer Support is always available to resolve issues and have been highly responsive to our needs and requests for additional features as required. Review collected by and hosted on G2.com.

Chargebacks still have to be posted back to customer accounts manually, I wish this were a bit more automated. Review collected by and hosted on G2.com.

Paystand helps us collect prompt, secure payments from our customers. Review collected by and hosted on G2.com.

Credits need to be applied before a customer uses the online service. Customers also can’t see any available credits on their account, so they don’t know what can be deducted. Review collected by and hosted on G2.com.