--- title: PayPal Payments Reviews meta_title: 'PayPal Payments Reviews 2026: Details, Pricing, & Features | G2' meta_description: Over 500 authenticated user reviews for PayPal payment gateway. Find out from real users if PayPal is a trustworthy site, pricing for transactions, and merchant solutions features. aggregate_rating: rating_value: 4.4 review_count: 2880 scale: '5' date_modified: '2026-11-11' parent_category: name: Payment url: https://www.g2.com/categories/payment ---

PayPal Payments Reviews & Product Details

Pricing

Pricing provided by PayPal Payments.

On Website - Basic

$0

PayPal Payments Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is PayPal Payments, and what problem is it built to solve?

PayPal Payments is used to send and receive money, accept online payments, and support transactions between customers and businesses. Users rely on it particularly for online checkout and payments across borders.

What company sizes and industries is PayPal Payments the best fit for?

PayPal Payments has the strongest fit among positively rated users at small businesses, with mid-market and enterprise use represented as well. The most visible industries include technology, accounting, and marketing and advertising.
  • Small businesses: The largest company-size segment in the reviewer mix.
  • Mid-market: Also represented across several industries.
  • Enterprise: Positively rated use spans larger organizations too.

How long does it take to implement PayPal Payments across a team?

Implementation is most often reported as taking less than a day, though the timeline can stretch when account verification or more involved setup is needed.
Time to go live Relative frequency
Less than 1 day Most common
Less than 1 month Also reported
1–3 months Less common
3–6 months Occasional

What customer support options does PayPal Payments provide, and how do users find the overall support experience?

Support options include email/help desk, a knowledge base, and phone support. The support experience is mixed: users appreciate helpful assistance when they reach the right channel, while others find it difficult to reach a person or get timely resolution, especially for account holds and disputes.

What is the experience like for teams switching to PayPal Payments from another tool?

Switching to PayPal Payments has often been about making payments easier for customers and reducing friction in international transactions. Users describe moving from other payment processors and gateways—including Stripe, Payoneer, and Authorize.net—because PayPal felt easier to use or integrate, had broader customer recognition, or handled cross-border payments more conveniently. Some also cite security and reliability as reasons for the move, while cost is not a consistent advantage.

What tools and platforms does PayPal Payments integrate with, and how do these integrations help users get more value from the product?

PayPal Payments offers 56 integrations, including options for e-commerce, freelance platforms, and website services.
  • E-commerce and website platforms: Shopify, WooCommerce, WordPress.com, WordPress.org, Magento Open Source, and PrestaShop.
  • Freelance and work platforms: Upwork, Fiverr, Freelancer.com, and Outlier AI.
  • Domains and hosting: Namecheap and Spaceship.
These connections can make it easier to add payment options at checkout, collect payments through work platforms, and handle routine payments for online services without as much manual handoff.

What features or capabilities could make PayPal Payments even more useful?

Lower and clearer fees—particularly for international transactions and currency conversion—would make PayPal Payments more useful for businesses that process frequent or smaller payments. Other recurring improvement areas include clearer communication when payments are held and more flexible reporting for reconciliation.
  • Make fees easier to understand and reduce their impact: Users want clearer costs and lower charges for cross-border payments and currency conversion.
  • Improve account-review communication: More explanation of holds, limitations, and resolution steps could reduce uncertainty around access to funds.
  • Strengthen reporting and exports: More detailed, flexible transaction and payout records could simplify finance workflows.
  • Make support easier to reach: Faster access to a helpful representative could improve handling of urgent account and dispute issues.

Is PayPal Payments considered safe and secure for handling data?

PayPal Payments helps users avoid sharing card or bank details directly with each merchant, which can make online transactions feel more secure. Users also value the protection and fraud safeguards associated with payments. At the same time, account holds and limitations can affect access to funds, and some users find it difficult to get clear, timely help when a security review or dispute occurs.

PayPal Payments Reviews (2,880)

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Reviews

PayPal Payments Reviews (2,880)

View 7 Video Reviews
4.4
2,880 reviews

What do users say?

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Abhijeet M.
AM
Abhijeet M.
Not Available
Small-Business (50 or fewer emp.)
"Fast, Secure Payments Without Sharing Bank Details"
5/5
What do you like best about PayPal Payments?

You can send or receive money in minutes using just an email or phone number. No need to enter bank details every time, which makes online checkout very quick. PayPal acts as middleman so your bank or card details aren’t directly shared with the seller. This reduces the risk of fraud when shopping online. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

PayPal is strict about security and fraud prevention. That’s good in theory, but in practice accounts sometimes get temporarily limited or frozen, and getting access restored can take time and documentation.

Even beyond the visible fees, PayPal’s exchange rates can be slightly worse than market rates, meaning you lose a bit more money during conversions. Review collected by and hosted on G2.com.

Muhammad O.
MO
Muhammad O.
Salesforce Business Analyst
Information Technology and Services
Small-Business (50 or fewer emp.)
"Reliable and easy to Use Platform for Global Payments"
4/5
What do you like best about PayPal Payments?

What I like most is how simple and reliable it is for sending and receiving payments globally. The user interface is straightforward, easy to navigate, and easy to understand. Transactions are really quick, which makes the whole process feel smooth. I also like that it’s widely accepted worldwide, so it’s convenient for both personal and business use. Overall, it saves time compared to other payment platforms or methods. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

One thing I don’t like much is the transaction fees, especially for international payments, since they can feel a bit high. Also, the verification process and occasional account limitations can slow things down. There are times when account verification takes longer than expected, which can cause slight delays. Aside from these issues, my overall experience has been good. Review collected by and hosted on G2.com.

Uni Y.
UY
Uni Y.
Digital Marketing Specialist
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Freelancer's Mainstay for Foreign Clients, But the Fee is Quite Good"
4/5
What do you like best about PayPal Payments?

I like PayPal Payments because the money goes in immediately, so my cash flow is smooth. Additionally, it's safe because there is Seller Protection. There was a client who complained, but because I sent proof of work via PayPal, my funds remained safe and were not charged back. The initial setup is also easy, completed in 15 minutes, although the ID verification and adding a bank account were a bit confusing, but there are guides available. I also appreciate how fast the transfer process is when receiving payments from clients, and overall, I rate the ease of use of PayPal Payments for freelancers like me an 8 out of 10. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The drawbacks are in the fees and exchange rates. As a freelancer, the transaction fee of 4.4% + $0.30 per payment from foreign clients is quite a cut. Then, the PayPal exchange rate when withdrawing to a local bank is Rp 100-200 worse compared to the Google rate, so if you withdraw $100, you could lose Rp 20,000. Lastly, if I have to refund a client due to revisions, the initial fee is not returned by PayPal, so I have to cover it myself. Review collected by and hosted on G2.com.

Husnain A.
HA
Husnain A.
Student
Small-Business (50 or fewer emp.)
"Seamless and Secure Payments, Needs More Features"
5/5
What do you like best about PayPal Payments?

I really like that PayPal Payments is quite secure. It helps me recover my money in case of a fraudulent payment, like if I make a payment to a seller and it turns out to be a scam. This makes it feel quite safe for me. Whenever I use PayPal to buy collectibles, stamps, banknotes, and coins, especially from eBay or other sites, I have peace of mind knowing that PayPal's protection assures me that my money is secure. Additionally, setting up PayPal was really easy—I just needed my email and phone number to create an account, and the ID verification process wasn't complicated. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I would be really happy if PayPal could also offer a card, like a debit card or something like that. In my country, Italy. And, the other thing is there should be a payment plan. Like, there is an option for pay in three installments, but it's not available for me. So I think it should be available for more people. Review collected by and hosted on G2.com.

Katherine E.
KE
Katherine E.
Project Controller
Small-Business (50 or fewer emp.)
"Easy Payments, with Occasional Login Hiccups"
4/5
What do you like best about PayPal Payments?

I find PayPal Payments user friendly and easy to access, and accepting payments from customers is easy. It gives my customers another way to pay when they can’t use my Shopify point of sale, and helps me collect payments. Once the initial login issue was sorted, setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I’ve had some issues logging in, but once that was sorted, everything else was very user friendly. Review collected by and hosted on G2.com.

Dileep K.
DK
Dileep K.
Import & Compliance Advisor
Education Management
Small-Business (50 or fewer emp.)
"Easy to Use, Hands-Off Transaction Handling"
5/5
What do you like best about PayPal Payments?

I like it because it is easier to use with no headaches; it works by itself; it handles all the transactions by itself. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I do not like to wait on Saturday and Sunday. But now I am used to it. Review collected by and hosted on G2.com.

Yookesh Y.
YY
Yookesh Y.
Team Lead
Enterprise (> 1000 emp.)
"Easy, Fast, Secure Payments That Build Confidence"
5/5
What do you like best about PayPal Payments?

What I like best about PayPal Payments is how easy, fast, and secure it is. It makes online payments simple and gives both buyers and sellers confidence during transactions. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

One thing I dislike about PayPal is that transaction fees can be high, and account limitations or disputes can sometimes take time to resolve. Review collected by and hosted on G2.com.

Lisa S.
LS
Lisa S.
Dental Office Manager
Small-Business (50 or fewer emp.)
Originally submitted 11/3/2026
"PayPal Payments Makes Choosing the Right Plan Easy"
5/5
What do you like best about PayPal Payments?

PayPal Payments is very easy to use and the different types of plans pop up for you to choose what is best for you. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

sometimes you choose a plan and it ends up on a different plan Review collected by and hosted on G2.com.

Samir A.
SA
Samir A.
Associate Analyst
Mid-Market (51-1000 emp.)
"Secure, Reliable, and Effortless Payments with PayPal Payments"
5/5
What do you like best about PayPal Payments?

What I like most about PayPal Payments is that it offers a secure, reliable platform where transactions feel legitimate and protected from fraud concerns. The payment process is smooth, user-friendly, and efficient, which makes it easy for me to send and receive money without running into issues. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

What I dislike about PayPal Payments is the relatively high transaction fees and the unfavorable currency conversion rates. For instance, when I receive payments in USD, the amount that ends up in my bank account after conversion is lower than the actual market rate, which leads to a noticeable loss on each dollar. Because of this, it feels less cost-effective overall, especially when I’m dealing with frequent international payments or higher-value cross-border transactions. Review collected by and hosted on G2.com.

SR
Sameer R.
Operations - Executive
Enterprise (> 1000 emp.)
""PayPal Makes International Payments Hassle Free""
4/5
What do you like best about PayPal Payments?

I use PayPal for receiving freelance payments and my bonuses and converting them to Indian rupees. The whole process is automatic and seamless, from receiving payments to currency conversion to withdrawing in my bank account, everything is quick, secure and hassle free. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

Currency conversion charges and transaction fees can be a bit high sometimes, a lower fee structure would make it even better. Review collected by and hosted on G2.com.

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Pricing Options

Pricing provided by PayPal Payments.

On Website - Basic

$0

On Website - Custom

$30

On Phone and In Store

$0
PayPal Payments Comparisons
PayPal Payments Features
Customization (Fields, Objects, and Layouts)
Accounting Software Integration
E-Commerce Software Integration
Instant Payment
Accepted Credit Cards and Debit Cards
ACH Payments and eCheck Processing
Payout Time
Manual Payment Entry
Data Tokenization
Two-Factor Authentication