--- title: PayPal Payments Reviews meta_title: 'PayPal Payments Reviews 2026: Details, Pricing, & Features | G2' meta_description: Over 500 authenticated user reviews for PayPal payment gateway. Find out from real users if PayPal is a trustworthy site, pricing for transactions, and merchant solutions features. aggregate_rating: rating_value: 4.4 review_count: 2880 scale: '5' date_modified: '2026-11-11' parent_category: name: Payment url: https://www.g2.com/categories/payment ---

PayPal Payments Reviews & Product Details

Pricing

Pricing provided by PayPal Payments.

On Website - Basic

$0

PayPal Payments Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is PayPal Payments, and what problem is it built to solve?

PayPal Payments is used to send and receive money, accept online payments, and support transactions between customers and businesses. Users rely on it particularly for online checkout and payments across borders.

What company sizes and industries is PayPal Payments the best fit for?

PayPal Payments has the strongest fit among positively rated users at small businesses, with mid-market and enterprise use represented as well. The most visible industries include technology, accounting, and marketing and advertising.
  • Small businesses: The largest company-size segment in the reviewer mix.
  • Mid-market: Also represented across several industries.
  • Enterprise: Positively rated use spans larger organizations too.

How long does it take to implement PayPal Payments across a team?

Implementation is most often reported as taking less than a day, though the timeline can stretch when account verification or more involved setup is needed.
Time to go live Relative frequency
Less than 1 day Most common
Less than 1 month Also reported
1–3 months Less common
3–6 months Occasional

What customer support options does PayPal Payments provide, and how do users find the overall support experience?

Support options include email/help desk, a knowledge base, and phone support. The support experience is mixed: users appreciate helpful assistance when they reach the right channel, while others find it difficult to reach a person or get timely resolution, especially for account holds and disputes.

What is the experience like for teams switching to PayPal Payments from another tool?

Switching to PayPal Payments has often been about making payments easier for customers and reducing friction in international transactions. Users describe moving from other payment processors and gateways—including Stripe, Payoneer, and Authorize.net—because PayPal felt easier to use or integrate, had broader customer recognition, or handled cross-border payments more conveniently. Some also cite security and reliability as reasons for the move, while cost is not a consistent advantage.

What tools and platforms does PayPal Payments integrate with, and how do these integrations help users get more value from the product?

PayPal Payments offers 56 integrations, including options for e-commerce, freelance platforms, and website services.
  • E-commerce and website platforms: Shopify, WooCommerce, WordPress.com, WordPress.org, Magento Open Source, and PrestaShop.
  • Freelance and work platforms: Upwork, Fiverr, Freelancer.com, and Outlier AI.
  • Domains and hosting: Namecheap and Spaceship.
These connections can make it easier to add payment options at checkout, collect payments through work platforms, and handle routine payments for online services without as much manual handoff.

What features or capabilities could make PayPal Payments even more useful?

Lower and clearer fees—particularly for international transactions and currency conversion—would make PayPal Payments more useful for businesses that process frequent or smaller payments. Other recurring improvement areas include clearer communication when payments are held and more flexible reporting for reconciliation.
  • Make fees easier to understand and reduce their impact: Users want clearer costs and lower charges for cross-border payments and currency conversion.
  • Improve account-review communication: More explanation of holds, limitations, and resolution steps could reduce uncertainty around access to funds.
  • Strengthen reporting and exports: More detailed, flexible transaction and payout records could simplify finance workflows.
  • Make support easier to reach: Faster access to a helpful representative could improve handling of urgent account and dispute issues.

Is PayPal Payments considered safe and secure for handling data?

PayPal Payments helps users avoid sharing card or bank details directly with each merchant, which can make online transactions feel more secure. Users also value the protection and fraud safeguards associated with payments. At the same time, account holds and limitations can affect access to funds, and some users find it difficult to get clear, timely help when a security review or dispute occurs.

PayPal Payments Reviews (2,880)

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Reviews

PayPal Payments Reviews (2,880)

View 7 Video Reviews
4.4
2,880 reviews

What do users say?

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manuel b.
MB
manuel b.
Account Manager
Small-Business (50 or fewer emp.)
"Trusted and Secure Service with Flexible Interest-Free Installments"
5/5
What do you like best about PayPal Payments?

I like that it is a universally known service; it's safe, allows you to use interest-free monthly installments, and there is a lot of documentation available. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

Unfortunately, the fees are higher than with any other gateway. I also don’t like that any disagreement has to be resolved directly between the seller and the buyer. Review collected by and hosted on G2.com.

Aarshit N.
AN
Aarshit N.
Translator
Mid-Market (51-1000 emp.)
"Easy Multi-Currency Payouts and Fast Bank Transfers"
4/5
What do you like best about PayPal Payments?

It’s good for business use, especially for anyone who receives payouts online and needs to pay someone else. What I like most is that it supports almost all currencies, and it’s easy to convert them and transfer the money into my bank. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

One thing I dislike most is the high hidden fees when converting currencies compared to the market rate, along with the poor customer support. Review collected by and hosted on G2.com.

Furkan A.
FA
Furkan A.
Data scientist
Computer Software
Mid-Market (51-1000 emp.)
Originally submitted 6/9/2026
"Simple, Fast Online Payments with PayPal"
5/5
What do you like best about PayPal Payments?

PayPal makes managing online payments simple, quick, and hassle-free. It helps me complete transactions with ease and saves me time during online shopping and other payment activities. PayPal is very simple and easy to use, which makes online payments fast and convenient for me. I do not need any special knowledge to use it because the interface is clear and easy to understand. Sending money and receiving money are straightforward processes, and I can complete transactions in just a few steps without any confusion. One thing I like most is that PayPal is accepted on many websites. When I shop online, I can make payments quickly without entering my card or banking details every time. This not only saves time but also makes the checkout process much smoother and more convenient. Another feature I find useful is the payment history section. All my transactions are stored in one place, making it easy to track my spending and check past payments whenever needed. This helps me stay organised and quickly find payment details if I need to verify a transaction. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

These are only minor issues, and they do not affect my daily use very much. PayPal is still reliable, easy to use, and helpful for making online payments. The convenience it provides is much greater than the small problems I have experienced. There are a few small things about PayPal that I do not like. Sometimes, payments take a little longer to process than I expect. Most of the time, it works quickly, but there have been occasions when I had to wait longer for a payment to be completed or received. This can be a little inconvenient when I need the transaction to happen immediately. I also think that some of the fees can be a bit high, especially for certain types of transactions. While the service is useful and convenient, lower fees would make it even better for regular users. Another small issue is that some settings and options are not very easy to find when using PayPal for the first time. When I started using it, I spent some time looking through different menus to understand how everything worked. It was not a major problem, but a simpler layout for some features would make the experience easier for new users. Review collected by and hosted on G2.com.

Praise A.
PA
Praise A.
Parents Support Assistance
Small-Business (50 or fewer emp.)
Originally submitted 5/10/2026
"Convenient for Transfers, But High Fees"
5/5
What do you like best about PayPal Payments?

I really like that I can connect both my debit card and my bank account with PayPal Payments. It's really amazing because it saves me time and relieves this burden from my shoulder. It's quite easy to set up as I've done it myself for my two PayPal accounts. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The transaction fees when I receive money from a certain business are very expensive. Like, one time, it was about €9. They took from the money, which felt quite expensive. And the fact that I have to pay about €2 to send the money to my card is expensive. Especially when the money is limited funds, it's expensive to have to remove such an amount of money sometimes. Review collected by and hosted on G2.com.

NO
Neil O.
Owner
Small-Business (50 or fewer emp.)
"Convenient, Easy Setup. I Was Able to Collect Payments in 15 Minutes"
5/5
What do you like best about PayPal Payments?

Convenience and ease of use. I was able to set up a payment button, add it to my landing page and collect payments within 15 minutes. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

To be honest, I have not found anything I dislike about it. Might not be as intuitive as it could be but I used ChatGPT to figure out some of things that weren't so clear on the platform. Review collected by and hosted on G2.com.

SC
Saiful C.
Project Accounting Supervisor
Mid-Market (51-1000 emp.)
"Effortless Checkout Without Reentering Card Details"
5/5
What do you like best about PayPal Payments?

I use PayPal Payments for all kinds of shopping. It means I don’t have to keep entering my credit card info or constantly log in to pay, and the payment process moves through quickly. Logging in is easy, and I don’t have to remember my card info or passwords. PayPal Payments remembers my device and automatically logs me in when it recognizes it, which is awesome. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

I do not dislike anything about it. Review collected by and hosted on G2.com.

sagar_art .
S
sagar_art .
Industry management
Small-Business (50 or fewer emp.)
"On-Time Transfers and a User-Friendly PayPal Experience"
5/5
What do you like best about PayPal Payments?

About PayPal, I like the way money transfers arrive exactly on time, with no delays occurring. It feels very user-friendly, and anyone can use it easily. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

Sometimes there are some software issues and other times it takes too long to load and open the application. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Easy Money Transfers, but High Fees and Frustrating Holds"
3/5
What do you like best about PayPal Payments?

I found PayPal Payments easy to use at first, and setup took me 15–20 minutes. I can easily send money to family, friends, and merchants, and receive money, including salary from my employer. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

PayPal Payments was easy to use at first, but I found it complicated and hard to use in the long run. The convenience fee and transfer rate fee are too high. I also don’t like the long wait when a payment is on hold. If I haven’t used PayPal for a long time, I may have to wait 21 business days to receive my money, even though I’ve used it before. I can’t change the “Reason for Transferring Money,” and it’s too hard to use. Having to give money to verify my card sounds like a scam, so I’d rather wait than pay anything for my money. I wish the waiting period were shorter, especially for existing users. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Customers trust it, fees are the catch"
4/5
What do you like best about PayPal Payments?

We used PayPal as a checkout option on our online store and the biggest plus is that customers already know and trust it. A lot of people would rather click the PayPal button than type their card details on a site they've never bought from, so it makes checkout feel safer for them. Setting it up on the store was simple, it was mostly connecting the account and turning it on, no heavy dev work needed. Payments show up quickly and the dashboard makes it easy to see transactions and handle refunds when needed. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The fees are on the higher side, especially once currency conversion and international payments come in, so on small orders it eats into the margin. The dashboard has a lot going on and finding specific settings or reports can take some clicking around. Disputes and refunds also take time to sort out, and you have to keep an eye on them. Review collected by and hosted on G2.com.

Ashutosh R.
AR
Ashutosh R.
Internal consultant
Education Management
Enterprise (> 1000 emp.)
"Easy, Reliable International Payments With Smooth Website Integration"
4/5
What do you like best about PayPal Payments?

it's easy to use and helpful in receiving payment from other countries and it can be easily integrated into website , it's reliable with low failure rate in transaction. Review collected by and hosted on G2.com.

What do you dislike about PayPal Payments?

The merchant fees is quite high compare to other platform. Review collected by and hosted on G2.com.

Questions about PayPal Payments? Ask real users or explore answers from the community

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Last activity 12 days ago

Does PayPal credit build your credit?

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Last activity 10 months ago

What is PayPal Credit used for?

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Pricing Options

Pricing provided by PayPal Payments.

On Website - Basic

$0

On Website - Custom

$30

On Phone and In Store

$0
PayPal Payments Comparisons
PayPal Payments Features
Customization (Fields, Objects, and Layouts)
Accounting Software Integration
E-Commerce Software Integration
Instant Payment
Accepted Credit Cards and Debit Cards
ACH Payments and eCheck Processing
Payout Time
Manual Payment Entry
Data Tokenization
Two-Factor Authentication