# EVS7 Reviews
**Vendor:** Electronic Voice Services  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About EVS7
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals.



## EVS7 Pros & Cons
**What users like:**

- Users value the **increased outbound call productivity** from EVS7's Parrot dialer, enhancing sales team effectiveness. (1 reviews)
- Users find the **Parrot dialer feature** of EVS7 very helpful, boosting outbound call traffic significantly. (1 reviews)
- Users have noted a **significant boost in outbound call traffic** thanks to the Parallel Dialer feature of EVS7. (1 reviews)

**What users dislike:**

- Users find **complex reporting** in EVS7 cumbersome, making it hard to identify key performance indicators for sales strategies. (1 reviews)
- Users find the **inefficiency** of amending reports frustrating, hindering the identification of key performance indicators for sales strategies. (1 reviews)
- Users find it **cumbersome to amend reports** with EVS7, making it hard to identify key performance indicators. (1 reviews)
- Users find the **setup difficulty** of EVS7 cumbersome, complicating the customization of reports for sales strategies. (1 reviews)

## EVS7 Reviews
  ### 1. Enables work from home augmentation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bambang P. | Infrastructure Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2024

**What do you like best about EVS7?**

My sales team has found Parrot dialer helpful which is a feature of EVS7.  Due to changes made by allowing agents to dial up to 5 lines we have observed a marked increase in the outbound call traffic.

**What do you dislike about EVS7?**

With EVS7, it might be a bit cumbersome to amend the reports to meet my requirement hence difficult to identify most important indicators of performance that are relevant for sales strategies.

**What problems is EVS7 solving and how is that benefiting you?**

EVS7 has been of significant assistance to the sales team by automating dialing and making outbound calls more efficient.  The cloud based structure provides versatility within the platform, and does not require the backing of complex IT structures.

  ### 2. Parrot Predictive Dialer (Not for everyone)

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 25, 2019

**What do you like best about EVS7?**

It was pretty easy to use Once I was taught. It does need room for improvement

**What do you dislike about EVS7?**

Nearly everything! I disliked parrot dialer bc of the almost constant need to reestablish a login

**Recommendations to others considering EVS7:**

I Would suggest improvement on support and the login issues!

**What problems is EVS7 solving and how is that benefiting you?**

I had to be reassigned a new login almost every shift


## EVS7 Discussions
  - [What is EVS7 used for?](https://www.g2.com/discussions/what-is-evs7-used-for)

- [View EVS7 pricing details and edition comparison](https://www.g2.com/products/evs7/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+08%3A39%3A04+-0500&secure%5Bsession_id%5D=dcae781f-6d44-40b2-9eba-c38a2e25c179&secure%5Btoken%5D=4e562e07a5a5b3699d2ad904f3c3b2b5a770269e1afa2382df2c23447700f286&format=llm_user)

## EVS7 Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

## Top EVS7 Alternatives
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,353 reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,783 reviews)