Paperbox, An Adlib Company Reviews & Product Details

Insurance work arrives as mail. Medical records, police reports, repair estimates and adjuster notes keep landing after a claim is opened. Submissions and policy changes come in through a shared inbox, a broker, a portal and the post, in whatever format the sender uses, and a good share of it carries no reference anyone can act on. Someone has to sort all of it before the real work can start. Paperbox is the mail-to-decision engine for insurance claims, underwriting and policy admin. Inbound documents and emails become accurate, auditable decisions, faster. Lower cost, better customer experience, simpler compliance. What Paperbox does with every piece of mail - Reads what arrives: email bodies, attachments, scans and post. - Works out what it belongs to. It identifies the customer, the policy and the claim or account, and links the mail to the live record instead of creating a new one. - Classifies the request and extracts the data from each document. - Checks it’s complete against what your process requires, and flags what’s missing before anyone spends time on it. - Routes it by urgency to the right team, queue or workflow. - Writes the task into the systems you already run and prepares a reply asking for anything missing. The reply waits for a person. Claims Processing. When claim mail arrives, Paperbox matches it to the right claim as a ready task, so your team stops sorting, even during surges, and your adjusters work from a file they can defend. Policy Processing. When a submission or policy change arrives, Paperbox matches it to the right account as a ready task, so your team stops sorting and your underwriters work from a file they can defend. Why insurance teams choose Paperbox Auditable. Every value is linked to the page it came from, so the file answers the question before anyone asks it. Human in the lead. Agents do the admin. People review the exceptions and make the call: your adjuster decides coverage, your underwriter prices the risk. Works inside what you already run. Paperbox writes into your core platform rather than replacing it, and actions, rules and routing are set up around how your team works, line by line of business. Reads the hard documents too. Difficult files go to Adlib Transform and come back clean. Paperbox, from Adlib, brings twenty-five years of regulated document work to intelligent document processing built for insurance.