The standout feature and benefit I've noticed is the ability to customise experimentation with functional grouping & directed approach which shows us in depth, what is it that different groups of user segments need, and better statistics-driven way to profile them, and characterise their behavior, habits and tendencies, is extremely useful and we appreciate. Also, it is an all-in-all encompassing platform (one stop shop solution in essence) which has extensive insights, reporting features and tools which is extremely useful for us having been an organization which values and is deeply involved in analytics to drive a big portion of our business. Our point of contact with Optimizely has provided prompt and timely customer service when needed, or finds answers in a timely fashion. Review collected by and hosted on G2.com.
One of the bigger negatives is one of the common themes as with other Optimizely products - it is very expensive. Even when you compare it with rival platforms offering the same functionalities, there isn't much difference that makes this software as premium, as the developers and the pricing point claims it. It makes it hard for us as a department to justify pricing to our superiors when similar platforms can do the same in much lesser cost Also, as I've come to understand that the learning curve is very very steep. What any organization signing on a platform appreciates is the ease of implementation and use, but this isn't easy especially for new users, who have no experience with such platforms, tend to struggle to figure out what is where and how to use it. This is especially important in a scaling organization like ours since we want to function efficiently, adapt, and becomes owners of tools quick. Prior experience in such platforms is the only savior to help catch on quickly with most features. Review collected by and hosted on G2.com.