# What do field service managers actually look for in FSM software when they are the ones using it day to day, not the people who bought it?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">A question mainly for the schedulers, dispatchers, and ops managers here, not the folks who signed the contract: what do you genuinely want from <a class="a a--md" elv="true" href="https://www.g2.com/categories/field-service-management">field service management</a> software once you're the one living in it every day? What gets bought and what works on the ground often diverge, so I'm anchoring this on hands-on reviews rather than feature checklists. A few tools keep coming up among people actually running the board.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/skedulo/reviews"><strong>Skedulo</strong></a>: Reviewers who schedule daily credit the optimizer for suggesting the right tech by travel time, skills, and availability, so they stop mapping jobs by hand. Does the auto-optimizer save enough that you trust it over manual scheduling?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicetitan/reviews"><strong>ServiceTitan</strong></a>: Dispatchers point to real-time dispatch and full customer and equipment history being visible to office and field alike. Is the day-to-day dispatch view fast enough once you're managing a full board?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/simpro/reviews"><strong>Simpro</strong></a>: Reviewers running the schedule value real-time job updates and customizable views, though they mention finding the right report can take some digging. How steep was the learning curve for your dispatchers specifically?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/connecteam/reviews"><strong>Connecteam</strong></a>: Managers highlight seeing who has confirmed shifts and who's handling what without chasing calls or texts. For a mobile crew, has the scheduling view actually cut down the back-and-forth?</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For the people using FSM software daily rather than buying it, what feature quietly makes or breaks your day that a buyer would probably never notice?</p>

##### Post Metadata
- Posted at: about 1 month ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Tried Skedulo, Simpro, ServiceTitan, Connecteam at different jobs. The one thing none of the buyers ever ask about is how fast you can pull up a customer&#39;s history mid-call. That&#39;s what actually matters at 8am.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 1 month ago
- Author title: SEO Content Specialist





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