Opsgenie Reviews & Product Details

The possibility to automatize the day-to-day operational processes it's a very handy feature: The possibility to analyze the alarms and the time of response is also handy. The integrations with other platform are great! Review collected by and hosted on G2.com.

Nothing in particular. I found Opsgenie very handy to manage different types of situations. It's great to use it! Review collected by and hosted on G2.com.

How Opsgenie allow us to keep track of all the urgent support tickets we receive by informing us at the exact moment they are submitted by our customers. This allows us to always achieve our SLA. Review collected by and hosted on G2.com.

I couldn't find anything specific to dislike at first. Maybe the notifications could be a bit more specific, but this may be just lack of customization from our part. Review collected by and hosted on G2.com.

Integratable to Zendesk. Comments feed directly on both ends. In-call function to discuss and close issues. Clear-cut status monitoring of issues, alerts/notifications is top-notch. Issue severity categorization. Review collected by and hosted on G2.com.

Nothing as of the moment, serves it's purpose operationally. Review collected by and hosted on G2.com.

Opsgenie seamlessly integrates with many popular tools and offers all the features you need to monitor critical resources. Review collected by and hosted on G2.com.

The UI could be improved. It's annoying that it frequently reloads the page when you go back. Review collected by and hosted on G2.com.

Everything, automated bridge calling to related teams and reminder to participants, whenever there is escalation of incident opened in opsgenie. Easy to manage teams and contact person shiftwise rotation of teams as well. Can be integrated to SLA metrics and keep track of uptime. Review collected by and hosted on G2.com.

Sometimes alerts persist even after closing the incident. Then need to close alerts manually. Review collected by and hosted on G2.com.

The mobile app is excellent and so valuable when properly set up. Review collected by and hosted on G2.com.

Configuration is not very intuitive at first. Review collected by and hosted on G2.com.

The features we have to manage the services, we can unify, escalate, orchestrate and investigate the incidents and critical applications. Opsgenie is a modern incident management platform for operating always-on services. Strong support team, very good dashboards, very good management interface, very strong integration with other vendors. Great and nice to have tool for my experience. Review collected by and hosted on G2.com.

Nothing to point in this tool, have a great support. Very good support so nothing to dislike Very good dashboard so nothing to dislike Very good management interface so nothing to dislike Review collected by and hosted on G2.com.

Ease of access, coming with cloud feature, support team, integration allowing Review collected by and hosted on G2.com.

Without OEM tool has some limitations, needed to be fixed Review collected by and hosted on G2.com.

Schedule. It is extremely flexible and intuitive Review collected by and hosted on G2.com.

Not sure. Everything we used was pretty good Review collected by and hosted on G2.com.

I have total control over where alerts go. I am able to define different priorities for different alerts and route them exactly as needed. Review collected by and hosted on G2.com.

I rely heavily on the slack integration, and it is limited in terms of what can be contained in the alert that posts into slack. I would love to provide direct links from slack to various monitoring places to save myself a click. Review collected by and hosted on G2.com.