Opsgenie Reviews & Product Details

Opsgenie is easy to set up for our main on-call rotation. It's also able to be used to create scheduling rotations for other schedule types when the schedule might be a bit out of the ordinary Review collected by and hosted on G2.com.

Some of the customised scheduling where the rotation is a bit out of the ordinary, set up can be a bit confusing, and to get it to work, the schedule is built almost unconventionally. Review collected by and hosted on G2.com.

Opsgenie as names suggest some moments are always remembered when any defects come & catch by anyone, we say OPS - Reporting defects & tracking them are the best of it. Review collected by and hosted on G2.com.

The notification part annoys everyone, there is no way to stop particular notification to individual. Other thing are some features may not work as expected due to integration permission. Review collected by and hosted on G2.com.

Opsgenie is a good platform when it comes to raising, managing and monitoring incidents with capability to send alerts and schedule escalations across the development and operations teams. Review collected by and hosted on G2.com.

It is little bit tough to get the hang of the user interface and functionalities when starting with it for the first time. Other than that, I do not see any issues with the tool. Review collected by and hosted on G2.com.

The ability to perform SLA via SMS/Phone

The shift/on-call interface is super easy to use

Super friendly support team (very responsive)

supports alot of different integrations Review collected by and hosted on G2.com.

Automations capabilities are very limited (the opsgenie api only supports actions inside the platform itself (close ticket, open ticket etc.) . Review collected by and hosted on G2.com.

Love the ability to see who's on-call, especially for other teams, we can quickly reach out to other support areas to alert them right from the app. Review collected by and hosted on G2.com.

The alert by a phone number should be part of the base package. Certain folks just don't have a readily available email channel to send an alert. Review collected by and hosted on G2.com.

The functionality of the product was simple and pretty easy to implement. Review collected by and hosted on G2.com.

not really a dislike, but just has to spend time fine tunning it to make sure alerting was proper and correct. Review collected by and hosted on G2.com.

Opsgenie can be integrated with other messaging services like Slack, to provide instantaneous metric variations in data and alerting the users about the variations. Review collected by and hosted on G2.com.

The UI is less informative and integration is not available for all programming languages. Also, there is no facility to customize the messages as per the user requirements. Review collected by and hosted on G2.com.

It is easily configurable for use with other items. Review collected by and hosted on G2.com.

Integration with our PSA is no longer supported, preventing us from using the product Review collected by and hosted on G2.com.

Escalation in team, add the right responder Review collected by and hosted on G2.com.

Phone calls, but we can always disable that Review collected by and hosted on G2.com.

1. Integration with lots of Atlassian and non-atlassian tools

2. Call support

3. Email support

4. Alert acknowledgement over call

5. Manage escalation policies

6. One incident for all related alerts Review collected by and hosted on G2.com.

1. It is available only in cloud variant. No on premise variant as of now

2. It is costly for smaller organizations

3. No mapping of incidents with other tools integration Review collected by and hosted on G2.com.