Opsgenie Reviews & Product Details

Atlassian product hence its popular and its UI/UX is familiar. Great integration with Atlassian suite of products. Almost all must-have features are present. Not so costly license fee. Good integration with other messaging apps like Slack, MS Teams. Review collected by and hosted on G2.com.

UI/UX is not on par with PagerDuty. Some advanced features missing which are present in PD. Call volume increases to phone maximum value which is very annoying. Some AI can be used to provide more background of the issue. Review collected by and hosted on G2.com.

What I like best about Opsgenie is that it automates all my incident processes. I don´t have to worry about if my team got the alerts or is assigned correctly, Opsgenie manages all that for me in a simple way. Anybody can setup Opsgenie. Review collected by and hosted on G2.com.

What I don't like about Opsgenie is that it doesn't give me a Microsoft Teams option for the incident conference room, my organization does not use Zoom so that feature is not useful to me. Review collected by and hosted on G2.com.

I like the following things about Opsgenie:

- It is a powerful alerting and on-call management platform.

- It is flexible and can be customized to fit any workflow.

- It provides dynamic reporting and analytics.

- It is part of the Atlassian suite of products. Review collected by and hosted on G2.com.

Following things can be improved in my opinion,

- The pricing could be more affordable for small teams and organizations.

- The user interface could be made more intuitive.

- The documentation could be improved. Review collected by and hosted on G2.com.

I appreciate the ease of use for setting up alerts to come to my phone via call and text plus hitting our on-call slack room. The integrations help keep us on top of our servers and stability so we can respond quickly to issues. Review collected by and hosted on G2.com.

I sometimes become very frustrated by trying to setup a good on-call rotation and getting the right cadence for day vs. night shift. It takes several tweaks to set it the way I want it whenever I add a new person to the team. Review collected by and hosted on G2.com.

The most helpful about Opsgenie is the Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. Review collected by and hosted on G2.com.

Alerting and Notification: Opsgenie enables teams to receive alerts from various monitoring and observability tools, including monitoring systems, application performance monitoring tools, and log management systems. It provides flexible notification options, including email, SMS, phone calls, mobile push notifications, and integrations with popular collaboration tools like Slack, Microsoft Teams, and PagerDuty. Learning Curve: Due to the extensive capabilities and features of Opsgenie, there may be a learning curve for new users. Getting accustomed to the platform, understanding its various functionalities, and effectively utilizing its full potential may take some time and training. Review collected by and hosted on G2.com.

The interface is very intuitive. Easy to setup and get going Review collected by and hosted on G2.com.

Not very customisable. But I think for the purpose it's built for its got few flaws. The web interface could be improved Review collected by and hosted on G2.com.

It has great integrations with other tools. On call schedules are flexible. Support for incident management features. Review collected by and hosted on G2.com.

Expensive. Good ecosystem integrations are only within Atlassian products. Rest integrations are quite basic. Review collected by and hosted on G2.com.

Nice best experience on website also I appreciate the support team for help me Review collected by and hosted on G2.com.

Nothing ever thinks are perfect nothing is dislike Review collected by and hosted on G2.com.

It accepts events from many systems. It has out-of-the-box support for different data sources via various integration methods. It can send alerts to multiple destinations, for example, email and Slack channels. Review collected by and hosted on G2.com.

Depending on your access level, you may only be able to see your team's alerts. While this makes sense, it also means that the settings, for example Integrations, are under the Teams menu item, which is a bit out of the ordinary compared to most applications. Once you find this out it is not so bad but it is something that needs to be explained to new joiners because it is not obvious. Review collected by and hosted on G2.com.

Opsgenie is one place where we can put all our production and development servers and configure the appropriate templates, proxies, etc., for them and monitor them efficiently. The additional feature of Opsgenie is that we can put a phone call or SMS alert whenever we get a specific priority alert like P1 or P2 whenever it triggers in Opsgenie. Opsgenie helps to avoid outages in production systems by informing the team about any server which needs to be fixed before the customer gets the problem. Review collected by and hosted on G2.com.

I have been working on Opsgenie for two years and as per my experience, if we have put all the templates, groups, proxies, and macros configuration correctly, then there is no chance of missing an alert. So there is nothing I can dislike about Opsgenie. Review collected by and hosted on G2.com.