Opin is a customer feedback platform that helps SaaS and e-commerce teams collect feedback at the right moment inside their product or website. Instead of long surveys or generic NPS emails, Opin lets teams trigger short in-app and web surveys based on real user actions like checkout completion, feature usage, or onboarding milestones. Responses are automatically summarized using AI, helping teams quickly identify patterns, friction points, and opportunities without digging through raw feedback. Opin is designed for founders, product, and customer experience teams who want fast, actionable insights without adding complexity or hurting conversion rates.