Introducing G2.ai, the future of software buying.Try now
NLX
Sponsored
NLX
Visit Website
OpenText Service Management Automation X (SMAX)
Editedit
Product Avatar Image
OpenText Service Management Automation X (SMAX)

By OpenText

4.2 out of 5 stars
5 star
52%
4 star
36%
3 star
6%
2 star
2%
1 star
1%

How would you rate your experience with OpenText Service Management Automation X (SMAX)?

See all 72 OpenText Service Management Automation X (SMAX) reviews
NLX
Sponsored
NLX
Visit Website

OpenText Service Management Automation X (SMAX) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find OpenText SMAX to be easy to use, enhancing user experience and saving time in testing and delivery. (2 mentions)
Users value the helpful knowledge base in OpenText SMAX, enhancing their experience and simplifying testing processes. (2 mentions)
Users value the seamless integration with cloud services in OpenText SMAX, enhancing their overall experience. (2 mentions)
Users value the continuous updates and integration with cloud services, enhancing their experience with OpenText SMAX. (1 mentions)
Users appreciate the regular software updates that enhance functionality and integration with cloud services. (1 mentions)
Users face significant integration issues with OpenText SMAX, resulting in inefficiencies in application development and delivery. (1 mentions)
Users feel the limited customization restricts developers from fully leveraging their skills and creativity in the platform. (1 mentions)

Top Pros or Advantages of OpenText Service Management Automation X (SMAX)

1. Ease of Use
Users find OpenText SMAX to be easy to use, enhancing user experience and saving time in testing and delivery.
See 2 mentions

See Related User Reviews

Rajdeep P.
RP

Rajdeep P.

Enterprise (> 1000 emp.)

5.0/5

"Application Developement Process"

What do you like about OpenText Service Management Automation X (SMAX)?

Easy in use, It helps in enhanced user experience, hence helps in multiple type of testing.

MM

Mihir M.

Mid-Market (51-1000 emp.)

5.0/5

"Review on Application Development, Test, & Delivery"

What do you like about OpenText Service Management Automation X (SMAX)?

Application Development, Test, & Delivery is easy to use. Saves time, improves accuracy

2. Helpful
Users value the helpful knowledge base in OpenText SMAX, enhancing their experience and simplifying testing processes.
See 2 mentions

See Related User Reviews

JN

Jonathan N.

Enterprise (> 1000 emp.)

5.0/5

"Application Development and its integration"

What do you like about OpenText Service Management Automation X (SMAX)?

SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updat

Rajdeep P.
RP

Rajdeep P.

Enterprise (> 1000 emp.)

5.0/5

"Application Developement Process"

What do you like about OpenText Service Management Automation X (SMAX)?

Easy in use, It helps in enhanced user experience, hence helps in multiple type of testing.

3. Integrations
Users value the seamless integration with cloud services in OpenText SMAX, enhancing their overall experience.
See 2 mentions

See Related User Reviews

JR

Jorge R.

Small-Business (50 or fewer emp.)

5.0/5

"Compatibility issues and project delays"

What do you like about OpenText Service Management Automation X (SMAX)?

The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market.

JN

Jonathan N.

Enterprise (> 1000 emp.)

5.0/5

"Application Development and its integration"

What do you like about OpenText Service Management Automation X (SMAX)?

SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updat

4. Cloud Services
Users value the continuous updates and integration with cloud services, enhancing their experience with OpenText SMAX.
See 1 mentions

See Related User Reviews

JR

Jorge R.

Small-Business (50 or fewer emp.)

5.0/5

"Compatibility issues and project delays"

What do you like about OpenText Service Management Automation X (SMAX)?

The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market.

5. Software Updates
Users appreciate the regular software updates that enhance functionality and integration with cloud services.
See 1 mentions

See Related User Reviews

JN

Jonathan N.

Enterprise (> 1000 emp.)

5.0/5

"Application Development and its integration"

What do you like about OpenText Service Management Automation X (SMAX)?

SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updat

Top Cons or Disadvantages of OpenText Service Management Automation X (SMAX)

1. Integration Issues
Users face significant integration issues with OpenText SMAX, resulting in inefficiencies in application development and delivery.
See 1 mentions

See Related User Reviews

JN

Jonathan N.

Enterprise (> 1000 emp.)

5.0/5

"Application Development and its integration"

What do you dislike about OpenText Service Management Automation X (SMAX)?

Application Development, Test, & Delivery falls short is its integration capabilities. This leads to inefficiencies.

2. Limited Customization
Users feel the limited customization restricts developers from fully leveraging their skills and creativity in the platform.
See 1 mentions

See Related User Reviews

JR

Jorge R.

Small-Business (50 or fewer emp.)

5.0/5

"Compatibility issues and project delays"

What do you dislike about OpenText Service Management Automation X (SMAX)?

This limits developers from utilizing their skills and customizing options as needed. Thses are compromises during the development process.

Top-Rated Alternatives

ServiceNow IT Service Management
ServiceNow IT Service Management
Jira Service Management
Jira Service Management
BMC Helix ITSM
BMC Helix ITSM
View All Alternatives

OpenText Service Management Automation X (SMAX) Reviews (72)

View 1 Video Reviews
Reviews

OpenText Service Management Automation X (SMAX) Reviews (72)

View 1 Video Reviews
4.2
72 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
Verified User in Hospital & Health Care
UH
Enterprise (> 1000 emp.)
More Options
"Using HPSM"
What do you like best about OpenText Service Management Automation X (SMAX)?

I can quickly view what incidents are tied to me and I can keep track of what I have done. Review collected by and hosted on G2.com.

What do you dislike about OpenText Service Management Automation X (SMAX)?

Lack of features. Not easy to fix a mistake when creating incidents. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise (> 1000 emp.)
More Options
Business partner of the seller or seller's competitor, not included in G2 scores.
"Hp service manager usage"
What do you like best about OpenText Service Management Automation X (SMAX)?

Good for service desk, change management and task management Review collected by and hosted on G2.com.

What do you dislike about OpenText Service Management Automation X (SMAX)?

HP service is bit slow when compared with other such tools and the extent we can customize is pretty limited Review collected by and hosted on G2.com.

Categories on G2
IT Service Management (ITSM) Tools
Service Desk
Explore More
Last In, First Out (LIFO)
What companies offer secure data room services for private equity transactions?
Most recommended data room software in tech industry
Last In, First Out (LIFO)
What companies offer secure data room services for private equity transactions?
Most recommended data room software in tech industry
Best analytics platform for startup data needs
Top tools for real-time data analytics
Pros and Cons Details
Product Avatar Image
View Alternatives
Product Avatar Image
View Alternatives