--- title: OnPay Reviews meta\_title: 'OnPay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 415 reviews by the users' company size, role or industry to find out how OnPay works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 415 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### OnPay Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [(57 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [(56 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [(40 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [(28 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [(27 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [(11 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [(10 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [(7 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [(6 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [(5 mentions)](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of OnPay ##### 1. Ease of Use Users find OnPay to be **extremely easy to use** , streamlining payroll processes and ensuring quick support. [ See 57 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354322&qs=pros-and-cons#reviews) See Related User Reviews ![Matthew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew S.") MS Matthew S. Small-Business (50 or fewer emp.) 5.0/5 "OnPay Review" What do you like about OnPay? The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it. RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy ##### 2. Customer Support Users commend the **phenomenal customer support** of OnPay, ensuring smooth onboarding and ongoing assistance. [ See 56 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355852&qs=pros-and-cons#reviews) See Related User Reviews NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ##### 3. Helpful Users find OnPay's **customer support and ease of use** invaluable, praising quick responses and smooth implementation. [ See 40 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355289&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you like about OnPay? I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy NF Nancy F. 5.0/5 "User-Friendly with Premier Support" What do you like about OnPay? I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll ##### 4. Easy Onboarding Users appreciate the **easy onboarding** process of OnPay, making payroll setup and management efficient and stress-free. [ See 28 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353763&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ##### 5. Onboarding Users highlight the **easy onboarding process** and responsive support, making payroll management a smooth experience. [ See 27 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354189&qs=pros-and-cons#reviews) See Related User Reviews BR Ben R. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Customer Service and Seamless Onboarding" What do you like about OnPay? The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked ![Caroline W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caroline W.") CW Caroline W. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Year-End Transition and Outstanding Support" What do you like about OnPay? OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to ### 5 Cons or Disadvantages of OnPay ##### 1. Poor Customer Support Users express frustration over **poor customer support** , citing overwhelming and intrusive outreach during their initial setup experience. [ See 11 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1354406&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![David M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David M.") DM David M. Small-Business (50 or fewer emp.) 5.0/5 "Very happy with onboarding process, support and user interface" What do you dislike about OnPay? It would be nice to have more dedicated support for registration requirements for new states - ADP level service. ##### 2. Missing Features Users desire a **time clock feature** and automatic payroll to enhance functionality and ease of use. [ See 10 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355315&qs=pros-and-cons#reviews) See Related User Reviews ![Tara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tara M.") TM Tara M. Small-Business (50 or fewer emp.) 4.5/5 "Recommend OnPay for its ease of use, customer support, and value" What do you dislike about OnPay? I wish there was a time clock feature included. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Seemless Payroll Sofware" What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. ##### 3. Poor Support Services Users express frustration with OnPay's **poor support services** , citing slow and unreliable responses that complicate resolution of issues. [ See 7 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353322&qs=pros-and-cons#reviews) See Related User Reviews RS robyn s. Small-Business (50 or fewer emp.) 3.5/5 "Intuitive Payroll Tool with Room for Support Improvement" What do you dislike about OnPay? I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest ![DY B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DY B.") DB DY B. Small-Business (50 or fewer emp.) 5.0/5 "IYH straightforward fast professional relief first timers to payroll processes" What do you dislike about OnPay? IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo ##### 4. Integration Issues Users find **integration issues** with OnPay, especially with Quickbooks and limited time tracking services. [ See 6 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1353251&qs=pros-and-cons#reviews) See Related User Reviews ![Sarahann Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarahann Y.") SY Sarahann Y. Small-Business (50 or fewer emp.) 5.0/5 "Easy onboarding and first payroll run!" What do you dislike about OnPay? The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Easy to Use" What do you dislike about OnPay? I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is h ##### 5. Inadequate Verification Users experience **inadequate verification** processes, leading to delays and confusion during the setup and registration stages. [ See 5 mentions ](https://www.g2.com/products/onpay/reviews?filters%5Bsentiment_snippet%5D=1355745&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Payroll Taxes and Tax Forms Handled Seamlessly" What do you dislike about OnPay? It took a little over a week to finally get approved to run payroll. KR Kim R. Small-Business (50 or fewer emp.) 5.0/5 "Great Service for Small Nonprofits" What do you dislike about OnPay? So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 2/4/2025 "Easy to use payroll software for small business owner needs" 5/5 What do you like best about OnPay? I really like the aesthetics of the dash/software system. It is intuitive and easy to dive in and use without much training needed. The support staff if really on top of things and answer questions quickly. A much more positive experience than with ADP. The Onpay pricing is also very competitive and fair. Review collected by and hosted on G2.com. What do you dislike about OnPay? Nothing. So far, I like everything about this system. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Mostly, I needed a good system to process my 1099 contractor payments. At the end of the tax year, I need to be able to easily prep 1099s and Onpay is meeting that need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Emily H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily H.") EH Emily H. Owner Small-Business (50 or fewer emp.) 1/22/2025 "Definitely consider OnPay" 5/5 What do you like best about OnPay? I have worked with OnPay for years now for my small business. I love that once it's set up I really don't need to think about it. Everything just works. Its also easy to connect with support if needed. Its also allowed me to easily expand my business by offering very professional looking employee benefits to attract new candidates. The pricing is flat and fair. Review collected by and hosted on G2.com. What do you dislike about OnPay? No majoy dislikes. I which there was a chat feature that connected to a human rather than an AI bot but its easy to get someone on the phone. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Payroll, employee benefits. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") AC Verified User in Civic & Social Organization Small-Business (50 or fewer emp.) 2/5/2025 "Great service! Easy and quick set up!" 5/5 What do you like best about OnPay? The onboarding and implementation team was wonderful to work with. Everything was easy and straight forward and made our transition from manual payroll processing to a payroll service provider a quick and easy transition. We've just had our first payroll run and our employees find the app easy to use. Review collected by and hosted on G2.com. What do you dislike about OnPay? We are new to working with OnPay. That being said, so far, so good! Everything has their quirks, and only time will tell, but we are really happy with the service and the team of people we have worked with thus far. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay saves us valuable time and money as a new non-profit organization, affording our office manager more time for tasks that keep the services we offer up and running. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Doug H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug H.") DH Doug H. President Paper & Forest Products Small-Business (50 or fewer emp.) 4/22/2025 "Great payroll company" 5/5 What do you like best about OnPay? Payroll done quickly, easy to do in few minutes, reasonable price. Customer for over 3 years Review collected by and hosted on G2.com. What do you dislike about OnPay? No complaints with the company. I don’t think there is a better value out there Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Saves time by doing all tax filings Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Farming](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Farming") AF Verified User in Farming Small-Business (50 or fewer emp.) 5/27/2025 "Onboarding and initial reaction to OnPay Payroll" 4/5 What do you like best about OnPay? The OnPay user interface is easy to navigate and use. Onboarding was intuitive and well-designed. I was able to do most of it on my own, but OnPay Onboarding support was always ready to support when I needed it. Review collected by and hosted on G2.com. What do you dislike about OnPay? I haven't found anything yet that doesn't work as needed. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Processing payroll / filling appropriate payroll returns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 6/26/2025 "Seemless Payroll Sofware" 5/5 What do you like best about OnPay? What I like most is the ease of use and that customer service is great! Review collected by and hosted on G2.com. What do you dislike about OnPay? One of the downsides of OnPay is there isn't a time tracking feature. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Filings of all payroll taxes and forms. Review collected by and hosted on G2.com. Show More 7/1/2025 Validated ReviewerIncentivizedSource: Seller invite CL CYNTHIA L. Business Manager Small-Business (50 or fewer emp.) 1/6/2025 "Excellent, easy to use solution for Payroll" 5/5 What do you like best about OnPay? The software is user friendly and the support team was very helpful getting everything set up. It's easy to navigate and the help section is great. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have not seen any downside to using OnPay Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Easy wat to do payroll. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Doug R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Doug R.") DR Doug R. Owner Small-Business (50 or fewer emp.) 1/27/2025 "Great experience" 5/5 What do you like best about OnPay? VEry simple to sign up, the on-boarding was very simple and quick. Review collected by and hosted on G2.com. What do you dislike about OnPay? I do not have anything that I disliked about Onpay. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? dont have to worry about calculating taxes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris S.") CS Chris S. Studio Director Small-Business (50 or fewer emp.) 8/29/2024 "Affordable, friendly, and easy to migrate" 5/5 What do you like best about OnPay? Their prices are great and they assigned a handful of people to us when we were ready to migrate from our previous payroll provider. They made it easy and seamless, we didn't even have to do much! Review collected by and hosted on G2.com. What do you dislike about OnPay? Their UX / UI can be a little clunky at times, I had to ask where to find a few things. But my rep was extremely helful with any questions :) Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? Easy to pay employees and contractors, while handling all the little bits of tax forms and filings for us. They already have integration with the 401k provider we used, so moving that over as seamless. Review collected by and hosted on G2.com. Show More Response from Ty Collins of OnPay [Editedit](https://www.g2.com/survey_responses/onpay-review-10068346/official_response/edit) We're glad to hear that you found our migration process easy and seamless. We understand the importance of a smooth transition and are happy to hear that our team was helpful throughout the process. We appreciate your feedback on the UX/UI and will continue to work on improving it for a better user experience. Current UserValidated ReviewerIncentivizedSource: Seller invite KB Katherine B. Office Maanger Small-Business (50 or fewer emp.) 9/19/2024 "Excellent Customer Service" 5/5 What do you like best about OnPay? Customer service is excellent. Great response time and they will help you with your account in real time. Review collected by and hosted on G2.com. What do you dislike about OnPay? I have no downsides. Maybe they could market better because I feel like no one is talking about them. Review collected by and hosted on G2.com. What problems is OnPay solving and how is that benefiting you? OnPay is consistently filing my taxes on time with no error. My previous payroll provider (Gusto), had me receive 3 letters from the IRS in the first 3 months of use, do to their mistakes. I was so overwhelmed. Now I never have to worry because OnPay is excellent. Review collected by and hosted on G2.com. Show More Response from Ty Collins of OnPay [Editedit](https://www.g2.com/survey_responses/onpay-review-10281665/official_response/edit) Thank you for your positive feedback! We're glad to hear that you are satisfied with our customer service and the real-time assistance we provide. We appreciate your suggestion about marketing and will take it into consideration. 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