OnPay Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features. (57 mentions)

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry. (56 mentions)

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless. (40 mentions)

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses. (28 mentions)

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses. (27 mentions)

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information. (11 mentions)

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations. (10 mentions)

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues. (7 mentions)

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes. (6 mentions)

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing. (5 mentions)

5 Pros or Advantages of OnPay

1. Ease of Use

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features.

See 57 mentions

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Matthew S.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Review"

What do you like about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

2. Customer Support

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry.

See 56 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

3. Helpful

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless.

See 40 mentions

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Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

4. Easy Onboarding

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses.

See 28 mentions

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Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

5. Onboarding

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses.

See 27 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

5 Cons or Disadvantages of OnPay

1. Poor Customer Support

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information.

See 11 mentions

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robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with onboarding process, support and user interface"

What do you dislike about OnPay?

It would be nice to have more dedicated support for registration requirements for new states - ADP level service.

2. Missing Features

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations.

See 10 mentions

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Tara M.

Small-Business (50 or fewer emp.)

4.5/5

"Recommend OnPay for its ease of use, customer support, and value"

What do you dislike about OnPay?

I wish there was a time clock feature included.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seemless Payroll Software"

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature.

3. Poor Support Services

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues.

See 7 mentions

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robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

DY B.

Small-Business (50 or fewer emp.)

5.0/5

"IYH straightforward fast professional relief first timers to payroll processes"

What do you dislike about OnPay?

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo

4. Integration Issues

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes.

See 6 mentions

See Related User Reviews

Sarahann Y.

Small-Business (50 or fewer emp.)

5.0/5

"Easy onboarding and first payroll run!"

What do you dislike about OnPay?

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is ha

5. Inadequate Verification

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Payroll Taxes and Tax Forms Handled Seamlessly"

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll.

Kim R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service for Small Nonprofits"

What do you dislike about OnPay?

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d

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Katie D.

Owner

Small-Business (50 or fewer emp.)

2/11/2025

"User friendly payroll system"

5/5

What do you like best about OnPay?

I like how user friendly the software was. I also appreciated how quickly a representative reached out to me and was able to answer my questions. We are a very small business and OnPay is perfect for what we need! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I haven't found anything that I dislike about OnPay. It provides everything we need at the moment. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

1/15/2025

"OnPay was very easy to use and navigate."

5/5

What do you like best about OnPay?

I really appreciated the ease of use of the software itself. Everything is self explanatory and easy to follow/visually appealing. It is not overly complicated and difficult to navigate like some payroll software companies.

The onboarding process was great as well and extremely responsive and knowledgeable. They have a ton of articles on everything you would have questions about that help you along the way. I was given a direct contact to help me onboard and they answered me within an hour of emailing them every time. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I'm not sure yet. I'll be curious what my accountant says about how well it integrates with my accounting software. I'm hopeful that it goes well. Review collected by and hosted on G2.com.

Lori M.

Sales Manager

Mid-Market (51-1000 emp.)

2/19/2025

"Great Service"

5/5

What do you like best about OnPay?

Ease of use. Customer support is great. I do like all the features offered. Easy to set up new contractors. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I am not fond of the MFA but I realize that is for security. We have contractors that constantly change their personal information so it makes it hard. I do not see a Send reminder if you send someone a link and they do not use it. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/28/2025

"Easy to Use"

4.5/5

What do you like best about OnPay?

Payroll is easy to process, with excellent reports. Payrolls are also given a "sequence number" which helps me. Calendar feature is very helpful. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is having trouble cancelling his subscription - not sure if that is his fault or Onpay. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/28/2025

"User Friendly & Affordable"

5/5

What do you like best about OnPay?

It's easy to navigate, the team is helpful, and the software is affordable. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I wish there was time-tracking for contractors, but it's easy enough to have them track time in other ways. Review collected by and hosted on G2.com.

Chad P.

Operations Manager

Small-Business (50 or fewer emp.)

6/17/2025

"OnPay HR & Payroll"

5/5

What do you like best about OnPay?

The ease of use and how well it integrates with our timekeeping system. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Haven't really had any issues after almost a year of use. Review collected by and hosted on G2.com.

Trace G.

Company Administrator

Small-Business (50 or fewer emp.)

12/16/2020

"Affordable Payroll company with good customer service"

5/5

What do you like best about OnPay?

OnPay Payroll rates are very attractive, probably the best rates you will find out there. OnPay also helped our Company a lot getting started with them, they uploaded all our employee information. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I wish they had more in-house Health Insurance Agents. In North Carolina the biggest insurer is Blue Cross / Blue Shield but since they do not have a Blue Cross Agent I had to get our company Health insurance for an independent agent. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

5/27/2025

"Seamless integration with our payroll activities. Great support team and easy weekly processing."

5/5

What do you like best about OnPay?

The accessibility and ease of use within the site. Implementation was extremely easy as well and the customer support/onboarding team was very responsive and helpful. I use OnPay weekly to process payroll and also utilize the features for birthday/hire date tracking and benefit review. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There is nothing that I dislike about OnPay. Review collected by and hosted on G2.com.

Robert W.

Owner

Small-Business (50 or fewer emp.)

9/19/2024

"The Ideal Payroll Solution"

5/5

What do you like best about OnPay?

OnPay has all the features a small business needs in this modern world. They offer ease of use when processing your weekly payroll, year-end taxes, producing reports, and many more useful features.

In addition, customer support is always easily accessible and available. Whether you're needing help setting up your services or have a unique question as an existing member, they are always there to help. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I do find that the dashboard is more set up for paying weekly employees, versus paying subcontractors. While it is still easy to use their services for paying subcontractors, there are small workarounds to deal with. Review collected by and hosted on G2.com.

Response from Ty Collins of OnPay

edit

We're happy to hear that you find OnPay's features and customer support helpful for your small business needs. We appreciate your feedback about the dashboard and paying subcontractors, and we'll take that into consideration for future improvements. Thank you for choosing OnPay!

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/4/2025

"Easy to use payroll software for small business owner needs"

5/5

What do you like best about OnPay?

I really like the aesthetics of the dash/software system. It is intuitive and easy to dive in and use without much training needed. The support staff if really on top of things and answer questions quickly. A much more positive experience than with ADP. The Onpay pricing is also very competitive and fair. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Nothing. So far, I like everything about this system. Review collected by and hosted on G2.com.