OnPay Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features. (57 mentions)

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry. (56 mentions)

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless. (40 mentions)

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses. (28 mentions)

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses. (27 mentions)

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information. (11 mentions)

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations. (10 mentions)

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues. (7 mentions)

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes. (6 mentions)

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing. (5 mentions)

5 Pros or Advantages of OnPay

1. Ease of Use

Users highlight the ease of use of OnPay, appreciating its intuitive interface and seamless self-service features.

See 57 mentions

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Matthew S.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Review"

What do you like about OnPay?

The best things about OnPay is simplicity and the ability to do payroll wherever I may be. Home, traveling, etc, you always have access to it.

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

2. Customer Support

Users commend the phenomenal customer support from OnPay, ensuring a smooth experience for every inquiry.

See 56 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Nancy F.

5.0/5

"User-Friendly with Premier Support"

What do you like about OnPay?

I appreciate that OnPay made my first payroll run easy with clear instructions and hands-on support, which was really helpful since I'm new to payroll

3. Helpful

Users highlight the excellent customer support and simple implementation of OnPay, making payroll management effortless.

See 40 mentions

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Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you like about OnPay?

I find OnPay's user interface easy to use, which makes navigating the platform simple. I also like that there are plenty of buttons and that it's easy

4. Easy Onboarding

Users appreciate the easy onboarding of OnPay, finding the process quick and support exceptional for their small businesses.

See 28 mentions

See Related User Reviews

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

Caroline W.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Year-End Transition and Outstanding Support"

What do you like about OnPay?

OnPay started near the end of the year. Its teams was able to catch up data prior to my on-boarding and seamlessly placed the data for 2025 in time to

5. Onboarding

Users find the onboarding process straightforward, facilitating easy navigation and efficient payroll management for small businesses.

See 27 mentions

See Related User Reviews

Church T.

Small-Business (50 or fewer emp.)

5.0/5

"OnPay Rocks!"

What do you like about OnPay?

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my a

Ben R.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Customer Service and Seamless Onboarding"

What do you like about OnPay?

The customer service was incredible. I had a very tight deadline to buy, onboard, and run payroll. Their onboarding leader got on the phone and walked

5 Cons or Disadvantages of OnPay

1. Poor Customer Support

Users are frustrated by poor customer support, relying on workarounds and struggling to find essential contact information.

See 11 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

David M.

Small-Business (50 or fewer emp.)

5.0/5

"Very happy with onboarding process, support and user interface"

What do you dislike about OnPay?

It would be nice to have more dedicated support for registration requirements for new states - ADP level service.

2. Missing Features

Users desire a time clock feature and automatic payroll to enhance OnPay's functionality and streamline operations.

See 10 mentions

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Tara M.

Small-Business (50 or fewer emp.)

4.5/5

"Recommend OnPay for its ease of use, customer support, and value"

What do you dislike about OnPay?

I wish there was a time clock feature included.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seemless Payroll Software"

What do you dislike about OnPay?

One of the downsides of OnPay is there isn't a time tracking feature.

3. Poor Support Services

Users express frustration with OnPay's poor support services, citing slow and unreliable responses that complicate resolution of issues.

See 7 mentions

See Related User Reviews

robyn s.

Small-Business (50 or fewer emp.)

3.5/5

"Intuitive Payroll Tool with Room for Support Improvement"

What do you dislike about OnPay?

I'm not happy with the customer service. I wait forever on the phone, and support tickets take forever, so by the time they respond, I have more quest

DY B.

Small-Business (50 or fewer emp.)

5.0/5

"IYH straightforward fast professional relief first timers to payroll processes"

What do you dislike about OnPay?

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and lo

4. Integration Issues

Users face integration issues with Quickbooks and limited time tracking services, complicating payroll processes.

See 6 mentions

See Related User Reviews

Sarahann Y.

Small-Business (50 or fewer emp.)

5.0/5

"Easy onboarding and first payroll run!"

What do you dislike about OnPay?

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to empl

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to Use"

What do you dislike about OnPay?

I tried the integration once and it didn't work, or I couldn't figure it out and I haven't been back to try it again. I also have one client who is ha

5. Inadequate Verification

Users experience inadequate verification processes that can lead to delays and confusion during setup and payroll processing.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Payroll Taxes and Tax Forms Handled Seamlessly"

What do you dislike about OnPay?

It took a little over a week to finally get approved to run payroll.

Kim R.

Small-Business (50 or fewer emp.)

5.0/5

"Great Service for Small Nonprofits"

What do you dislike about OnPay?

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other d

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Verified User in Media Production

Small-Business (50 or fewer emp.)

6/26/2025

"Great Customer Service!"

5/5

What do you like best about OnPay?

Working with OnPay to setup new clients has always been easy. Payroll can be difficult to understand, but the folks at OnPay have always been very friendly and helpful. Also, I have never waited long to talk to a representative. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I have no complaints with OnPay. Easy to use and easy to get payroll reports Review collected by and hosted on G2.com.

Scott W.

Chief Operating Officer

Small-Business (50 or fewer emp.)

4/23/2025

"Excellent product that's so intuitive"

5/5

What do you like best about OnPay?

Its easy to use while providing powerful tools needed for payroll. The implementation was a breeze, and every interaction with support has been positive. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

So far, its the best payroll system I have used-out of at least half a dozen. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/10/2025

"OnPay New Customer"

5/5

What do you like best about OnPay?

We are a small non-profit who just switched payroll services to OnPay. So far, the transition has been a very easy set up and an incredibly user friendly experience! I'm pleased with their help and customer service as well. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Thus far, I haven't found any negatives about working with OnPay, they are just what we were looking for. Review collected by and hosted on G2.com.

Susan V.

CEO/Owner

Small-Business (50 or fewer emp.)

2/19/2025

"Easy setup, cost effective, customizable"

5/5

What do you like best about OnPay?

It is easy to onboard new employees and customize pay types and rates. I also like that there are several add-ons. We use them to manage our 401k and they also have HR and other features that are optional. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There is a number to call for assistance but I'd appreciate a chat feature for quick questions. Review collected by and hosted on G2.com.

Hamlin L.

Director

Small-Business (50 or fewer emp.)

11/20/2024

"Customer service!"

5/5

What do you like best about OnPay?

OnPay staff are great at customer support. I struggled a bit with setup, but the wonderful and patient people at OnPay got me up and running. Integration with QuickBooks makes running payroll a snap, and our accounts map seamlessly to the correct budget lines. They helped me find the settings that weren't quite right and stayed on the phone until the whole situation was sorted. What a wonderful experience! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Written instructions are limited for a person who is not already familiar with payroll setup. I tried to fix my issues, but because it was my first time setting up payroll I found it difficult to find the help pages containing the information I needed. This is a nonissue when you discover the staff are helpful and patient. Review collected by and hosted on G2.com.

Response from Ty Collins of OnPay

edit

We're thrilled to hear that our staff provided you with great customer support and helped you get up and running with OnPay. We appreciate your feedback and are glad to have been able to assist you.

Jerry S.

Company Treasurer

Small-Business (50 or fewer emp.)

5/23/2025

"This is excellent software, easy to use, very intuitive and easy to accomplish payroll tasks."

5/5

What do you like best about OnPay?

Ease of use, when I log on, my required tasks are right there in front of me. Reports for my activities are easy to find and download for reports. Customer support is excellent and easily obtainable. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I really cannot think of anything that is deficient in the product. Review collected by and hosted on G2.com.

Elin W.

President/CEO

Small-Business (50 or fewer emp.)

1/22/2025

"Reliable, Affordable Payroll Service"

5/5

What do you like best about OnPay?

After reviewing multiple payroll services for our small business, we decided to go with OnPay due to cost and services included. It is affordable, easy to use, and the services provided save me time and eases my mind when it comes to quarterly filings because I know OnPay is taking care of it for me. Helps ease that "oh no! I forgot something" when a deadline hits. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I don't really dislike anything. It can be a little tricky to change the pay frequency when you have to do a special run (like sudden employee termination), but I figured it out and got through it. Review collected by and hosted on G2.com.

Janice K.

Associate

Small-Business (50 or fewer emp.)

7/3/2025

"Fantastic Service"

5/5

What do you like best about OnPay?

They are quick with responses and very helpful Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I don't have any dislikes as I like everything about OnPay Review collected by and hosted on G2.com.

Taylor F.

Administrative Manager/Chemist

Small-Business (50 or fewer emp.)

11/20/2024

"Easy to Use Platform and Wonderful Customer Service"

4.5/5

What do you like best about OnPay?

OnPay has some of the most helpful customer service staff I have ever encountered. Any issues I've had have been resolved very quickly and concisely. I have usually only had to speak to one person to resolve my issue. It is also super easy to run payroll and minimizes my workload significantly. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There are a lot of services I do not use on OnPay and I wish I could edit my dashboard to not show the services I do not use. Also, the Payroll schedule formatting is not super intuitive and it took me a few rounds to truly understand what days go in which payroll cycle. Review collected by and hosted on G2.com.

Response from Ty Collins of OnPay

edit

We're glad to hear that OnPay has helped streamline your payroll process and provided valuable learning opportunities. We're here to support you every step of the way.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

8/21/2025

"OnPay makes payroll so easy"

5/5

What do you like best about OnPay?

The interface is so easy to use and all answers to my questions can be found quickly or support is responsive. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

The mobile app is a little more difficult to use. Review collected by and hosted on G2.com.