--- title: ON24 Reviews meta_title: 'ON24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1230 reviews by the users' company size, role or industry to find out how ON24 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1230 scale: '5' date_modified: '2026-10-22' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

ON24 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ON24's platform easy to use, facilitating smooth interactions and seamless presentations for everyone involved. (53 mentions)
Users value the customizable platform of ON24, enhancing their events with intuitive features and useful analytics. (43 mentions)
Users appreciate the enhanced interactivity of ON24, enabling engaging webinars with features like polls and live chat. (29 mentions)
Users commend ON24's excellent customer support, facilitating smooth execution and ensuring successful webinars with ease. (28 mentions)
Users value the excellent customization options of ON24, enhancing their event hosting experience significantly. (24 mentions)
Users find the learning curve challenging, especially for guest speakers unfamiliar with ON24's interface. (22 mentions)
Users find limited customization in ON24 frustrating, impacting the overall user experience and flexibility of the platform. (17 mentions)
Users feel that ON24 requires significant improvement in user experience and reliability, especially during events and webinars. (12 mentions)
Users face integration issues with ON24, leading to instability and missed opportunities with custom setups and features. (12 mentions)
Users find ON24 to be excessively expensive, which hinders wider adoption despite its potential capabilities. (11 mentions)

5 Pros or Advantages of ON24

5 Cons or Disadvantages of ON24

ON24 Reviews (1,230)

View 3 Video Reviews
Reviews

ON24 Reviews (1,230)

View 3 Video Reviews
4.3
1,230 reviews
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KG
Kennedy G.
Enterprise (> 1000 emp.)
"User-Friendly and Easy to Implement"
5/5
What do you like best about ON24?

User friendly and the implementation is easy/efficient. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Trying to easily find answers to my questions can sometimes prove to be difficult. Review collected by and hosted on G2.com.

JV
Jarmo V.
Project Manager
Mid-Market (51-1000 emp.)
"Effortless Webinar Hosting with Robust Engagement Features"
5/5
What do you like best about ON24?

The platform offers powerful interaction features, facilitating video interaction at all touchpoints. I appreciate how simple yet powerful ON24 is for conducting webinars, everything works seamlessly in the browser. The entire software is very user-friendly, and I really like it. Review collected by and hosted on G2.com.

What do you dislike about ON24?

When managing a large number of guests, the system tends to feel sluggish, which can be frustrating. Additionally, the options for visual page adjustments are somewhat limited. Storage is another area that could use improvement, as there are aspects that could be enhanced for a better overall experience. Review collected by and hosted on G2.com.

ML
Melanie L.
Business Analyst
Mid-Market (51-1000 emp.)
"Exceptional Automated Webinar Platform with Engaging Features"
4/5
What do you like best about ON24?

This is one of the most valuable and user-friendly automated webinar platforms I have used lately. I particularly enjoy the live chat feature during webinars, as it boosts engagement and helps generate more sales prospects. I also value how the platform enhances interactivity by allowing the addition of questions, polls, tips and tricks, emojis, and custom messages. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have nothing negative to say. This webinar tool is equipped with everything a business needs to automate its sales and marketing funnel and for customer service. Plus, the sound quality is excellent. Review collected by and hosted on G2.com.

Carolyn S.
CS
Carolyn S.
Mobilization Intern
Small-Business (50 or fewer emp.)
"Super Easy Onsite Attendee Search and Add"
4/5
What do you like best about ON24?

It is super easy to search and add attendees onsite. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have not used it enough to answer this one. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Engaging Platform with Interactive Features and Seamless Integration"
4.5/5
What do you like best about ON24?

I appreciate how the platform allows content to be presented by different speakers and encourages interaction with the audience. The option to conduct polls for pre- and post-tests is particularly useful. I also value the ability to measure engagement within a specific audience, as well as the integration with other platforms to help achieve reliable results.

The platform is easy to use for both the back end team and the audience. Customer support is readily available for both groups when difficulties arise. Review collected by and hosted on G2.com.

What do you dislike about ON24?

The inability to generate closed captions makes it difficult to accommodate audiences who are hearing impaired. Review collected by and hosted on G2.com.

RE
Rob E.
Marketing Manager
Mid-Market (51-1000 emp.)
"Nothing less than a stellar experience so far. The platform and supporting staff are first class."
4.5/5
What do you like best about ON24?

The addition of a new video recording option and the improvements to the AI offering, especially around translation, are a great benefit. Review collected by and hosted on G2.com.

What do you dislike about ON24?

At this time I cannot think of any significant improvements. They are always enhancing the platform. Review collected by and hosted on G2.com.

RL
Rafael L.
Software Developer
Mid-Market (51-1000 emp.)
"Outstanding Analytics and Customization for Business Growth"
5/5
What do you like best about ON24?

I really appreciate the platform's interactive tools, as they provide an outstanding user experience. The customization options are excellent, and the analytics and data produced have proven to be extremely helpful. Still, the aspect I value most about ON24 is its analytics feature. Review collected by and hosted on G2.com.

What do you dislike about ON24?

ON24 is an excellent tool for business development. It has supported our company's growth by attracting potential clients and boosting our presence within the country. Review collected by and hosted on G2.com.

AA
Antonio A.
Customer Support Manager
Mid-Market (51-1000 emp.)
"Intuitive, User-Friendly, and Perfect for Seamless Meetings"
4/5
What do you like best about ON24?

I appreciate how intuitive and user-friendly it is, making it accessible even for people who aren't particularly tech-savvy. The interface stands out as excellent, and the meeting room is easy to see thanks to the webcam's clear display. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I haven't encountered any issues or problems; this software fits our needs perfectly. I especially appreciate the screen sharing and recording features—they function seamlessly, and there are no time limits. I prefer meetings that last about an hour, so not having to worry about restrictions makes the experience much more comfortable. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals
AP
Verified User in Pharmaceuticals
Enterprise (> 1000 emp.)
"Feature-Rich Registration That Fits Our Company’s Needs"
4/5
What do you like best about ON24?

It has a lot of features that match our needs as a company and what we’re looking for in registration. Review collected by and hosted on G2.com.

What do you dislike about ON24?

It is sometimes hard to use and not always applicable to what we do. Review collected by and hosted on G2.com.

JM
Jaromir M.
IT Manager
Mid-Market (51-1000 emp.)
"Exceptional Collaboration Platform with Advanced, User-Friendly Features"
4.5/5
What do you like best about ON24?

The platform stands out with its clear interface and advanced features that surpass those of typical video call solutions. It greatly improves team collaboration by making sure everyone can participate, and it is particularly well-suited for large organizations. Additionally, it excels at enabling the creation of interactive product demonstrations. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Some of the advanced features feel somewhat limited, and their more complex functions are not immediately intuitive. Additionally, integrating with external tools could be more seamless. Review collected by and hosted on G2.com.