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ON24 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ON24's platform easy to use, facilitating smooth interactions and seamless presentations for everyone involved. (53 mentions)
Users value the customizable platform of ON24, enhancing their events with intuitive features and useful analytics. (43 mentions)
Users appreciate the enhanced interactivity of ON24, enabling engaging webinars with features like polls and live chat. (29 mentions)
Users commend ON24's excellent customer support, facilitating smooth execution and ensuring successful webinars with ease. (28 mentions)
Users value the excellent customization options of ON24, enhancing their event hosting experience significantly. (24 mentions)
Users find the learning curve challenging, especially for guest speakers unfamiliar with ON24's interface. (22 mentions)
Users find limited customization in ON24 frustrating, impacting the overall user experience and flexibility of the platform. (17 mentions)
Users feel that ON24 requires significant improvement in user experience and reliability, especially during events and webinars. (12 mentions)
Users face integration issues with ON24, leading to instability and missed opportunities with custom setups and features. (12 mentions)
Users find ON24 to be excessively expensive, which hinders wider adoption despite its potential capabilities. (11 mentions)

5 Pros or Advantages of ON24

5 Cons or Disadvantages of ON24

ON24 Reviews (1,234)

View 3 Video Reviews
Reviews

ON24 Reviews (1,234)

View 3 Video Reviews
4.3
1,234 reviews
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Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great Look and Functionality"
4.5/5
What do you like best about ON24?

I like The overall look and functionality. Review collected by and hosted on G2.com.

What do you dislike about ON24?

It doesn't seem easy/straight forward to integrate into other systems. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Engagement Tools That Keep Attendees Interacting, Plus Easy Setup and CRM Integrations"
4.5/5
What do you like best about ON24?

Engagement tools to keep attendees clicking and interacting during event, ease of console set up, integrations with our CRM Review collected by and hosted on G2.com.

What do you dislike about ON24?

Outdated interface, limited analytics and reporting Review collected by and hosted on G2.com.

HH
Hobert H.
Senior Content Writer
Mid-Market (51-1000 emp.)
"Straightforward Setup with High-Quality Video & Audio for Professional Meetings"
5/5
What do you like best about ON24?

The initial setup is simple, simplifying scheduling and joining meetings with an easy account creation process, allowing users to get started quickly. I love the high-quality video and audio, it makes meetings much more natural and engaging, helping to reduce misunderstandings-almost like being in the same room. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Overall, it works well and has very few issues. I don’t really have anything negative to say about it; it delivers the atmosphere and sense of pressure you’d expect in a professional conference room. Review collected by and hosted on G2.com.

Lakshmi K.
LK
Lakshmi K.
"Seamless Salesforce Integration with High Learning Curve"
5/5
What do you like best about ON24?

I like how ON24 seamlessly integrates with Salesforce to provide deep engagement analytics across our global divisions and various regional webinar campaigns. It automatically sends our best, most interested leads to the team, which helps sales close deals faster. The automated process really highlights the best leads and speeds things up considerably. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I find the pricing of ON24 to be high. Additionally, the interface can be quite complex for new users. The backend takes some time to learn, which adds a layer of complexity that requires initial training, especially for advanced console customization and Salesforce integration. Review collected by and hosted on G2.com.

SS
Steve S.
Salesforce Team Lead
Mid-Market (51-1000 emp.)
"Robust Security, Smooth UX, and Effortless Video Conferencing Setup"
5/5
What do you like best about ON24?

I really like its robust security features and the smooth user experience it provides. It lets me customize video calls to fit our needs and makes setting up video conferences incredibly easy. The video quality and overall feature set are excellent, and I especially appreciate how simple it is to create a new meeting room whenever I need one. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I wish this platform had a dedicated whiteboard button, because screen sharing can sometimes cause delays in transmission. Also, when the group is larger, the connection quality occasionally drops, which can make the session less smooth. Review collected by and hosted on G2.com.

Verified User in Chemicals
AC
Verified User in Chemicals
Enterprise (> 1000 emp.)
"Engaging Experience and Strong Post-Event AI Content Creation"
4.5/5
What do you like best about ON24?

The opportunity for engagement and the AI content creation after the event Review collected by and hosted on G2.com.

What do you dislike about ON24?

Connectivity issues so becomes a little stressful wondering if speakers are going to be able to connect. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Easy to Use, Perfect for Webinars"
4/5
What do you like best about ON24?

I like that ON24 is easy to use. It's very easy to create the webinar and copy it, which is the main reason why I prefer it. I also value the confirmation and registration emails, and I use tools within the console like certificates and reports, which are very comprehensive at the end of each webinar. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I think there are still many things I can't do with the unpaid version, for example, I can't transcribe videos, and it's difficult to download videos because it takes a long time. I would like those two things to be improved. Review collected by and hosted on G2.com.

CI
Christian I.
Support Advisor
Logistics and Supply Chain
Mid-Market (51-1000 emp.)
"Intuitive, Reliable Call Quality and Seamless Connections"
4.5/5
What do you like best about ON24?

What immediately impressed me was its ease of use: the interface is intuitive and requires minimal training to get started. I appreciate the excellent call quality and connection, and finding objects is effortless. I also greatly appreciate how easily it connects people, making communication personal and meaningful. Review collected by and hosted on G2.com.

What do you dislike about ON24?

It’s been perfect for us—everything works flawlessly, from the ease of implementation to the integration. We haven’t run into any issues or problems so far. And whenever we’ve needed help, customer support has consistently been attentive and helpful. Review collected by and hosted on G2.com.

AL
Auriville L.
Software Developer
Mid-Market (51-1000 emp.)
"It facilitates the identification of trends and the prioritization of actions"
5/5
What do you like best about ON24?

I really appreciate the audio and video quality during video calls. I also like how easy it is to share my screen, view all participants, and control who has access to the microphone or camera. It’s especially helpful for keeping communication clear within teams, which makes day-to-day collaboration more efficient and less overwhelming. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have nothing negative to say. Its performance is incredible, and it adapts perfectly to our needs. The real-time notifications and the ease of sharing files have noticeably improved our productivity, helping keep the team coordinated, aligned, and engaged. Review collected by and hosted on G2.com.

GM
Gianluca M.
Head of International Marketing
"Effortless Webinar Management with Room for UX Improvement"
4/5
What do you like best about ON24?

I really appreciate ON24's ease of creating registration and lobby pages, which means I can create and launch webinars within hours. The product's strong integration with our CRM is another big plus. It also helps us with the synchronization of attendants and registrars to our CRM. Review collected by and hosted on G2.com.

What do you dislike about ON24?

The UX for speakers/producers is very difficult. Review collected by and hosted on G2.com.