ON24 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ON24's platform easy to use, facilitating smooth interactions and seamless presentations for everyone involved. (53 mentions)

Users value the customizable platform of ON24, enhancing their events with intuitive features and useful analytics. (43 mentions)

Users appreciate the enhanced interactivity of ON24, enabling engaging webinars with features like polls and live chat. (29 mentions)

Users commend ON24's excellent customer support, facilitating smooth execution and ensuring successful webinars with ease. (28 mentions)

Users value the excellent customization options of ON24, enhancing their event hosting experience significantly. (24 mentions)

Users find the learning curve challenging, especially for guest speakers unfamiliar with ON24's interface. (22 mentions)

Users find limited customization in ON24 frustrating, impacting the overall user experience and flexibility of the platform. (17 mentions)

Users feel that ON24 requires significant improvement in user experience and reliability, especially during events and webinars. (12 mentions)

Users face integration issues with ON24, leading to instability and missed opportunities with custom setups and features. (12 mentions)

Users find ON24 to be excessively expensive, which hinders wider adoption despite its potential capabilities. (11 mentions)

5 Pros or Advantages of ON24

1. Ease of Use

Users find ON24's platform easy to use, facilitating smooth interactions and seamless presentations for everyone involved.

See 53 mentions

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Rob E.

Mid-Market (51-1000 emp.)

4.5/5

"Nothing less than a stellar experience so far. The platform and supporting staff are first class."

What do you like about ON24?

The addition of a new video recording option and the improvements to the AI offering, especially around translation, are a great benefit.

Tarekegn F.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to Use with Excellent UI and Superb Video Quality"

What do you like about ON24?

I love how easy it is to use and the overall product quality. The platform has an excellent user interface, and the search function makes it simple to

2. Webinars

Users value the customizable platform of ON24, enhancing their events with intuitive features and useful analytics.

See 43 mentions

See Related User Reviews

Lakshmi K.

5.0/5

"Seamless Salesforce Integration with High Learning Curve"

What do you like about ON24?

I like how ON24 seamlessly integrates with Salesforce to provide deep engagement analytics across our global divisions and various regional webinar ca

Jarmo V.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Webinar Hosting with Robust Engagement Features"

What do you like about ON24?

The platform offers powerful interaction features, facilitating video interaction at all touchpoints. I appreciate how simple yet powerful ON24 is for

3. Interactivity

Users appreciate the enhanced interactivity of ON24, enabling engaging webinars with features like polls and live chat.

See 29 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Call Merging Makes It Easy to Connect with Multiple Clients at Once"

What do you like about ON24?

What I like most is that I can connect many people at once. I like the call merging feature, which allows me to address several important clients with

Hobert H.

Mid-Market (51-1000 emp.)

5.0/5

"Straightforward Setup with High-Quality Video & Audio for Professional Meetings"

What do you like about ON24?

The initial setup is simple, simplifying scheduling and joining meetings with an easy account creation process, allowing users to get started quickly.

4. Customer Support

Users commend ON24's excellent customer support, facilitating smooth execution and ensuring successful webinars with ease.

See 28 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Engaging Platform with Interactive Features and Seamless Integration"

What do you like about ON24?

I appreciate how the platform allows content to be presented by different speakers and encourages interaction with the audience. The option to conduct

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Empowers Creativity and Streamlines Large-Scale Events with Outstanding Support"

What do you like about ON24?

ON24 allows us to express our creativity and personalize our work. I really appreciate the ability to create templates that can be reused, which helps

5. Customization

Users value the excellent customization options of ON24, enhancing their event hosting experience significantly.

See 24 mentions

See Related User Reviews

Steve S.

Mid-Market (51-1000 emp.)

5.0/5

"Robust Security, Smooth UX, and Effortless Video Conferencing Setup"

What do you like about ON24?

I really like its robust security features and the smooth user experience it provides. It lets me customize video calls to fit our needs and makes set

Rafael L.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Analytics and Customization for Business Growth"

What do you like about ON24?

I really appreciate the platform's interactive tools, as they provide an outstanding user experience. The customization options are excellent, and the

5 Cons or Disadvantages of ON24

1. Learning Curve

Users find the learning curve challenging, especially for guest speakers unfamiliar with ON24's interface.

See 22 mentions

See Related User Reviews

Lakshmi K.

5.0/5

"Seamless Salesforce Integration with High Learning Curve"

What do you dislike about ON24?

I find the pricing of ON24 to be high. Additionally, the interface can be quite complex for new users. The backend takes some time to learn, which add

Balu D.

Enterprise (> 1000 emp.)

5.0/5

"Seamless Marketo Integration and Excellent Attendee Experience"

What do you dislike about ON24?

Limited customization options for event setup, new users might struggle with UI.

2. Limited Customization

Users find limited customization in ON24 frustrating, impacting the overall user experience and flexibility of the platform.

See 17 mentions

See Related User Reviews

Tarekegn F.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to Use with Excellent UI and Superb Video Quality"

What do you dislike about ON24?

I’d like the option to increase the user limit, and the video customization tools currently feel a bit limited. The library content concept also needs

Balu D.

Enterprise (> 1000 emp.)

5.0/5

"Seamless Marketo Integration and Excellent Attendee Experience"

What do you dislike about ON24?

Limited customization options for event setup, new users might struggle with UI.

3. Improvement Needed

Users feel that ON24 requires significant improvement in user experience and reliability, especially during events and webinars.

See 12 mentions

See Related User Reviews

Tarekegn F.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to Use with Excellent UI and Superb Video Quality"

What do you dislike about ON24?

I’d like the option to increase the user limit, and the video customization tools currently feel a bit limited. The library content concept also needs

Pascal R.

Mid-Market (51-1000 emp.)

5.0/5

"Crystal-Clear Audio and Seamless Meetings"

What do you dislike about ON24?

While there are certain areas that could use improvement, particularly in addressing occasional connectivity issues, the overall experience is positiv

4. Integration Issues

Users face integration issues with ON24, leading to instability and missed opportunities with custom setups and features.

See 12 mentions

See Related User Reviews

Lakshmi K.

5.0/5

"Seamless Salesforce Integration with High Learning Curve"

What do you dislike about ON24?

I find the pricing of ON24 to be high. Additionally, the interface can be quite complex for new users. The backend takes some time to learn, which add

Jaromir M.

Mid-Market (51-1000 emp.)

4.5/5

"Exceptional Collaboration Platform with Advanced, User-Friendly Features"

What do you dislike about ON24?

Some of the advanced features feel somewhat limited, and their more complex functions are not immediately intuitive. Additionally, integrating with ex

5. Expensive

Users find ON24 to be excessively expensive, which hinders wider adoption despite its potential capabilities.

See 11 mentions

See Related User Reviews

Lakshmi K.

5.0/5

"Seamless Salesforce Integration with High Learning Curve"

What do you dislike about ON24?

I find the pricing of ON24 to be high. Additionally, the interface can be quite complex for new users. The backend takes some time to learn, which add

Shamil N.

Small-Business (50 or fewer emp.)

5.0/5

"I really appreciate your intuitive interface"

What do you dislike about ON24?

I've noticed that the tool behaves strangely when screen sharing is in effect. I would have loved to try out more of the paid features within the tria

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Henrik I.

Program Development

Mid-Market (51-1000 emp.)

3/12/2026

"Easy to Use, Secure, and the Automatic Task List Is a Huge Time-Saver"

5/5

What do you like best about ON24?

I like how easy it is to use. I don’t need to install anything, and I can easily access it through the browser without interruptions. So far, the best feature for me is the automatic task list: it identifies the key points and processes discussed in meetings, which makes note-taking quicker and easier. That’s a huge advantage for me. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Overall, my experience has been excellent—fast and smooth. It’s official website software, and the security is quite good, which I really value for my day-to-day work. I haven’t run into any issues or problems so far, and I honestly have nothing negative to say. Review collected by and hosted on G2.com.

Jordan S.

Marketing Director, National Sponsorships & Events

Enterprise (> 1000 emp.)

7/13/2026

"ON24 Boosts Event Outreach, Needs Better Integration"

4/5

What do you like best about ON24?

I like ON24 because it offers simple registration and event tracking, which helps us easily add data to our ROI engine. Once we got used to it, the setup was pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I wish ON24 integrated directly with Salesforce and Splash. It currently doesn’t work that way. Review collected by and hosted on G2.com.

Harjeet S.

Enterprise (> 1000 emp.)

10/21/2026

"Professional Experience That’s Easy to Use"

4.5/5

What do you like best about ON24?

Professional Experience and ease of use. Very easy to operate Review collected by and hosted on G2.com.

What do you dislike about ON24?

Expensive and slightly different to set up Review collected by and hosted on G2.com.

Lauren S.

Demand Generation Specialist

Enterprise (> 1000 emp.)

7/9/2026

"Easy, Clean Webcast Invites"

4/5

What do you like best about ON24?

Easy way to invite people to webcasts and is clean looking Review collected by and hosted on G2.com.

What do you dislike about ON24?

A little confusing to use but overall I do like it Review collected by and hosted on G2.com.

Marina C.

Mid-Market (51-1000 emp.)

10/21/2026

"Great Platform and Product Offerings"

4.5/5

What do you like best about ON24?

The platform and products that they offer Review collected by and hosted on G2.com.

What do you dislike about ON24?

Previous data breach we encountered recently Review collected by and hosted on G2.com.

Leo L.

Senior Web Developer

Mid-Market (51-1000 emp.)

3/31/2026

"Intuitive Setup, Seamless Integration, and Excellent Call Quality"

5/5

What do you like best about ON24?

What immediately impressed me was how easy it is to use. The interface is intuitive and requires virtually no training to get started. Setup was straightforward, and integration with our existing systems was seamless. On top of that, the call quality and connection are excellent, and finding objects takes minimal effort. Review collected by and hosted on G2.com.

What do you dislike about ON24?

It's perfect, from ease of implementation to ease of integration, everything works flawlessly. I have nothing negative to say, I love its ability to provide instant, real-time connectivity, allowing me to maintain seamless professional communication. Review collected by and hosted on G2.com.

Hagos G.

Promotions Manager

Small-Business (50 or fewer emp.)

3/20/2026

"Revolutionary, Secure Document Storage That Streamlines Global Collaboration"

5/5

What do you like best about ON24?

I appreciate how revolutionary this document storage system feels, since it reduces stress and gives me greater control. I also value its international reach and strong data protection features, which help ensure secure, reliable communication on a global scale. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have no complaints or issues to mention. The initial setup was quite simple, allowing for the centralization of connections from multiple participants in an intuitive and user-friendly way. All of this helps us to be more efficient in our workflow. Review collected by and hosted on G2.com.

Tarekegn F.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

1/30/2026

"Easy to Use with Excellent UI and Superb Video Quality"

4.5/5

What do you like best about ON24?

I love how easy it is to use and the overall product quality. The platform has an excellent user interface, and the search function makes it simple to find learning content. Overall, it’s an excellent product with superb video quality. Video calls are straightforward, and messaging is just as easy. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I’d like the option to increase the user limit, and the video customization tools currently feel a bit limited. The library content concept also needs improvement, since the examples provided come across as very basic and not especially helpful. Review collected by and hosted on G2.com.

What problems is ON24 solving and how is that benefiting you?

It has significantly simplified communication and provides valuable opportunities for personal development. It also brings more flexibility to our work culture and makes it easier for everyone to share knowledge. Screen sharing helps keep everything on schedule and addresses the challenge of presenting relevant information clearly when needed. Review collected by and hosted on G2.com.