--- title: ON24 Reviews meta_title: 'ON24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1235 reviews by the users' company size, role or industry to find out how ON24 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1235 scale: '5' date_modified: '2026-10-22' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

ON24 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ON24's platform easy to use, facilitating smooth interactions and seamless presentations for everyone involved. (53 mentions)
Users value the customizable platform of ON24, enhancing their events with intuitive features and useful analytics. (43 mentions)
Users appreciate the enhanced interactivity of ON24, enabling engaging webinars with features like polls and live chat. (29 mentions)
Users commend ON24's excellent customer support, facilitating smooth execution and ensuring successful webinars with ease. (28 mentions)
Users value the excellent customization options of ON24, enhancing their event hosting experience significantly. (24 mentions)
Users find the learning curve challenging, especially for guest speakers unfamiliar with ON24's interface. (22 mentions)
Users find limited customization in ON24 frustrating, impacting the overall user experience and flexibility of the platform. (17 mentions)
Users feel that ON24 requires significant improvement in user experience and reliability, especially during events and webinars. (12 mentions)
Users face integration issues with ON24, leading to instability and missed opportunities with custom setups and features. (12 mentions)
Users find ON24 to be excessively expensive, which hinders wider adoption despite its potential capabilities. (11 mentions)

5 Pros or Advantages of ON24

5 Cons or Disadvantages of ON24

ON24 Reviews (1,235)

View 3 Video Reviews
Reviews

ON24 Reviews (1,235)

View 3 Video Reviews
4.3
1,235 reviews
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Verified User in Education Management
UE
Verified User in Education Management
Enterprise (> 1000 emp.)
"Visually Engaging Spaces That Outshine Our Old Platform"
4/5
What do you like best about ON24?

I like how we can make the spaces look visually appealing. Our old platform was far less engaging visually. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I dislike how for simulive events you can edit slides, but cannot edit portions of the video without having to do a brand new recording. Review collected by and hosted on G2.com.

VF
Valerie F.
Marketing Project Manager, Eastern Region
Enterprise (> 1000 emp.)
"ON24 is a game changer for your webinar programming"
4.5/5
What do you like best about ON24?

ON24 is heavily investing in AI across the platform:

-ACE (AI-powered Analytics & Content Engine)

-Generates content like FAQs, articles, podcasts, and more from webinar sessions Review collected by and hosted on G2.com.

What do you dislike about ON24?

Still missing the live chat feature, chat bots are never great. Also wish we could embed html code into the registration page to play youtube vids automatically. Review collected by and hosted on G2.com.

Riccardo B.
RB
Riccardo B.
Film & Animations
Mid-Market (51-1000 emp.)
"Excellent Tracking, but UI Needs Improvement"
3/5
What do you like best about ON24?

I use ON24 for webinars and live broadcasts in my company, and one of the things I like is the entire tracking of records. Additionally, ON24 helps us manage live webinars and automated registration emails, subscriber lists, and on-demand events. Review collected by and hosted on G2.com.

What do you dislike about ON24?

They should greatly improve the UI and UX of the webinar builder. The entire interface creation part is terrible. It's difficult because the platform is not intuitive. Review collected by and hosted on G2.com.

GA
Geoffrey A.
IT Support Engineer
Mid-Market (51-1000 emp.)
"Simple, One-Click Screen Sharing and Recording with Reliable Browser Calls"
5/5
What do you like best about ON24?

I am very satisfied with this tool. It stands out for its simplicity and ease of implementation, allowing anyone to start using it quickly. We can share the screen and record with a single click. It offers all the essential functions without overwhelming the user, achieving perfect balance between functionality and ease of use. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have nothing negative to say, it offers consistent call quality, allowing participants to join directly from a browser with minimal friction, technical problems are rarely experienced as there is no need to download or install complicated plugins. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Easy-to-Use Webinars, with Room to Improve Simu-Live"
5/5
What do you like best about ON24?

I use ON24 to run webinars, and it makes sharing information easy and efficient. I find it easy to use, like the easy layout and LinkedIn events, and appreciate the constant updates. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I think the delay in simu-live could be improved. I’d also like to add videos to the PowerPoint section rather than have them in speaker media. Review collected by and hosted on G2.com.

OE
Omar E.
Customer Service Support
Mid-Market (51-1000 emp.)
"Clear, All-in-One Control Panel That Optimizes Sessions"
5/5
What do you like best about ON24?

The control panel is very clear and has a great user interface. It lets me set quick response times, and I really like how much it has optimized my sessions. Having everything organized on a single page makes it easy to stay on top of things, and I can manage my interaction meetings quickly. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I’d love to see improvements like better screen sharing and more control over the page’s branding. I’d also appreciate having more customization options for some of the existing features, so they can be tailored more closely to what I need. Review collected by and hosted on G2.com.

RM
Rogerio M.
Office Manager
Mid-Market (51-1000 emp.)
"Fast, Mobile-Friendly Platform with Engaging Live Polls and Q&A"
5/5
What do you like best about ON24?

I like that the platform works well on mobile devices, including Android phones and tablets, and it even lets you stream to a larger screen using the mirroring feature. I also find the interface simple, fast, and more straightforward than other similar apps I’ve used. I love the interactive features, such as live polls and Q&A, because they help keep the audience engaged. Review collected by and hosted on G2.com.

What do you dislike about ON24?

To be honest, I've had an amazing experience and I have nothing negative to say. It works perfectly according to our needs and I appreciate its good with email marketing tools and calendar applications for event promotion and scheduling. Review collected by and hosted on G2.com.

CS
Chirag S.
Project Manager
Mid-Market (51-1000 emp.)
"Intuitive Engagement Tools and Reliable Performance for Large Virtual Events"
5/5
What do you like best about ON24?

I like the engagement tools because they’re intuitive and easy to use, which helps our attendees actively participate rather than simply disengage. I also appreciate how smooth and reliable the platform is, even with large audiences. We’ve hosted several virtual events without major technical issues or a complicated setup, and that consistency makes a big difference. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have nothing negative to say; it has been ideal for bringing together large groups of people in a dynamic way, whether for presentations, roundtables, or debate sessions. It also lets us manage large audiences without losing interactivity, so the experience still feels engaging and participatory. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Utilizing ON24 for B2B software marketing efforts"
5/5
What do you like best about ON24?

ON24 is ahead of the curve when it comes to customizability as it applies to following webinar best practices. The platform allows you the opportunity to dynamically engage with your audience, providing multiple CTA‘s and to give an experience that is better than competing platforms. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Because it is so customizable and you’re the ability to do so much it’s hard to know where to start, training helps, but at an organizational level, it can be hard to identify the low hand fruit for conversions Review collected by and hosted on G2.com.

WS
William S.
Data Engineer
Mid-Market (51-1000 emp.)
"Intuitive, Seamless Software That Feels Like a True Business Partner"
5/5
What do you like best about ON24?

My experience has been truly amazing. I find it very intuitive and easy to use, and it has greatly simplified the way I interact with it. Overall, it delivers a seamless, comprehensive experience. I also appreciate that it feels like a business partner, providing the essential support I need to communicate with people and manage advertising effectively. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Honestly, I’m very satisfied with our organization’s performance since we started using this software. We’ve received quite a bit of praise for improving access to customer service, and at the same time it has helped optimize the results in our workflow. Review collected by and hosted on G2.com.