OhMD Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers. (20 mentions)

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details. (18 mentions)

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours. (16 mentions)

Users love the ease of use of OhMD, enabling quick and friendly communication with patients. (14 mentions)

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic. (9 mentions)

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages. (8 mentions)

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality. (6 mentions)

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients. (6 mentions)

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities. (5 mentions)

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience. (4 mentions)

5 Pros or Advantages of OhMD

1. Communication

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers.

See 20 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

2. Patient Communication

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details.

See 18 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

3. Texting Feature

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours.

See 16 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you like about OhMD?

Love to not have to be tied up on phone. Everyone is using texting now so it helps

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

4. Ease of Use

Users love the ease of use of OhMD, enabling quick and friendly communication with patients.

See 14 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

5. Customer Communication

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

5 Cons or Disadvantages of OhMD

1. Messaging Issues

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

2. Limited Features

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

3. Limited Messaging Features

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

4. Missing Features

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

5. Technical Issues

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience.

See 4 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you dislike about OhMD?

Sometimes the system goes down and their are kinks but does not interfere

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often.

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Tracy L.

Billing Specialist and Supply Manager

Small-Business (50 or fewer emp.)

12/24/2024

"One of the most helpful apps we have for the business!"

5/5

What do you like best about OhMD?

So easy to use, time saving, ease of communication with patients that would likely not answer the phone otherwise. Best way to send information to all patients in one mass text. The list is endless! We use it every day, it is a n imperative application this day and age of text Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I have been having trouble uploading pictures lately Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Tracy, thank you for this great review! We're so happy to hear OhMD helps you efficiently communicate with all patients via text and reduces phone time. I'd be happy to connect with you about uploading images; if you'd like to email me (sophia@ohmd.com) we can set up a time to meet and review this process together.

Holly H.

Respiratory Therapist

Small-Business (50 or fewer emp.)

12/30/2024

"Great system!!"

5/5

What do you like best about OhMD?

I love being able to communicate with my patients without having to give out my personal number. So much is done through text now, it's a great way to connect with your patients. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me that patient is already entered. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Holly, it's great to hear OhMD is saving you time and helping streamline patient communication, no more phone tag with patient texting! I'd be happy to assist you with searching for patients, you can email me at sophia@ohmd.com and we can set up a time to chat if helpful.

Jodie M.

Office Manager

Small-Business (50 or fewer emp.)

11/27/2024

"OhMD Oh Yes"

3.5/5

What do you like best about OhMD?

I like best how easy it is to use. and the ease for my patients to text back for quick responses. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I have not found a downside to OhMD as of yet. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/12/2025

"Extremely helpful and effective!"

5/5

What do you like best about OhMD?

Easy to use, gets the job done....A great assistant! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!! Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Thanks for sharing your positive experience with using OhMD; it's great to hear you are easily communicating with patients! I'd be happy to discuss workflow options for adding patients to optimize efficiency. If you would like to schedule time with me, please email me directly (sophia@ohmd.com). Two options to save time are bulk uploading patients or considering an EHR integration to automatically add patients from your EHR. I've added our EHR integrations page below!

See how OhMD improved

Sheri S.

Precert Specialist

Small-Business (50 or fewer emp.)

5/27/2024

"OhMD helps me reach the patients who don't do phone calls..."

4/5

What do you like best about OhMD?

I like using OhMD because most patients have their phones set up to block unknown callers, and many don't even check their voicemail. But everyone texts these days...even the old people! So it's a way to let patients know I'm trying to reach them, and they usually get back to me pretty quickly. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I've only been using OhMD for about 2 months so I'm not sure what all I can do with it. What I use it for is to communicate with patients about scheduling appointments. I don't like that I can't message patients directly, and when they message me back, my entire office can see the conversation. I wish it were more private. Review collected by and hosted on G2.com.

What problems is OhMD solving and how is that benefiting you?

OhMD helps me solve the issues with communicating to my patients effectively. It is nice that I am able to send them appointment info that they can use their phone to look at. They don't have to find a piece of paper to write everything down. Also, they can message me anytime, and I can get back to them in my own time. It really saves time within the scheduling business. Review collected by and hosted on G2.com.

Response from Anna Elston of OhMD

edit

Thank you so much for leaving us a review, Sheri! We're thrilled to hear that you're enjoying OhMD and that it's saving you time. We're always eager to help users get the most out of OhMD. If you'd like, we have some tips and tricks that could be useful in our help center or we can schedule a call to help. Feel free to reach out to me or our support team for assistance. Thank you again!

Lori D. B.

International Marketing Manager

Hospitality

Small-Business (50 or fewer emp.)

5/23/2024

"solutions based, efficient and transparent"

5/5

What do you like best about OhMD?

web based allows easy log-in and transition when hiring staff or getting new equipment, call/SMS tracking everything living in the same thread of history for each patient with time stamps allows follow-ups and accuracy consistently throughout their journey with us from an operational stand point.The onboarding and ongoing OHMD team made it easy to where i am not working to give them my business but rather they are facilitating our business and stream lining the ease of implimentation even with the training call for my staff. OHMD is essential to my daily operations where it has allowed us to optimize time towards growing and improving other aspects of our practice. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

no broadcast by tag, staff initials visible to all on call stamps where we can see which staff member placed the call, ability to see active typing by staff in a message window to avoid double texting the same patient at the same time. Edit patient details from their message thread screen. Wish it had reporting analytics but was told this is will come soon Review collected by and hosted on G2.com.

What problems is OhMD solving and how is that benefiting you?

Broadcasting messages have allowed us to follow-up with patients on a larger scale leading to increased contact and conversion in a practical and efficient manner required to scale our business. It has implemented accountability within staff when managing patient engagement and retention where patients feel they are promptly serviced with the minor inquiries that would normally build up in call-backs and answering service outside of their appointments.The benefit of having an option to text instead of waiting on hold allows my staff to carry on regular in-person operations while clearing the queue constantly. Review collected by and hosted on G2.com.

Heather F.

Director of Strategic Initiatives

Mid-Market (51-1000 emp.)

9/5/2024

"Great Platform!"

5/5

What do you like best about OhMD?

The texting feature is simple and convenient! It has helped us increase connections. Tech support is great and the platform is super easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

At first it can be a little confusing to open and close conversations but overall just a learning cycle. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Heather, thank you for your review! It's great to hear that OhMD was able to enhance patient relationships and efficiency in communication for your organization! Thank you for your feedback about workflow, team@ohmd.com is always happy to help, especially when users are first learning to use OhMD. If you have any other questions, you can email me directly at sophia@ohmd.com and I'd be happy to hop on a call!

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

2/19/2024

"Client care at its finest!"

5/5

What do you like best about OhMD?

Overall, the service is incredibly user friendly with excellent customer support. We utilize the expanded text and video chat as well as the forms platform and they took care of integrating all of our original paperwork so that we could continue to focus on caring for our patients. Our families have LOVED being able to quickly and easily contact our clinic for requests and to share big moments with us! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... YET. OhMD is constantly working to develop and refine their services and any features we've mentioned, they've already begun to explore. Review collected by and hosted on G2.com.

What problems is OhMD solving and how is that benefiting you?

We were in need of a new way to communicate effectively with our clients securely as we were having troubles with late notice cancellations as well as no call no shows leaving us unable to fill open spots. Having secure text has been incredible for scheduling as well as overall care for our clients; nothing feels better than having our families seen and heard! In addition, we recently added on the video option and can now provide virtual appointments for our families in more rural areas! Review collected by and hosted on G2.com.

Marquita I.

Clinical Trials Navigator

Small-Business (50 or fewer emp.)

5/29/2024

"OhMD is safe and reliable"

5/5

What do you like best about OhMD?

I like the ease of use and the customer support. Whenever I have a question, the customer is just one text message away. They are also timely in providing feedback when I have an issue. Overall, I love the system and the prompt notifications that I receive via email when I have a new text message. I also like that it is HIPPA-compliant. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

There were a few glitches with a computer bug that required me to re-enter patient data, but they fixed that. Review collected by and hosted on G2.com.

pamela d.

QUALITY CARE MANAGER

Mid-Market (51-1000 emp.)

8/21/2024

"OhMd is a very effective way to communicate with patients who prefer text messages."

5/5

What do you like best about OhMD?

Ohmd decreases phone calls. Ohmd is a great way to mass schedule for mammograms, etc. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I would like it be set up where unless the patient has consented, you cannot send them further messages. Review collected by and hosted on G2.com.

Response from Sophia Dubois of OhMD

edit

Hi Pamela, thank you for your review and feedback! It's great to hear that OhMD has helped reduce call volume as well as schedule mass patients via broadcast messaging. It sounds like the capture consent feature should address preventing SMS texting to patients who have not yet consented to texting. I'd be happy to walk through this feature and any other workflow related questions you may have. You can email me directly at sophia@ohmd.com to schedule a time to meet!