--- title: Odoo CRM Reviews meta_title: 'Odoo CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Odoo CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 205 scale: '5' date_modified: '2026-09-29' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Odoo CRM Reviews **Vendor:** Odoo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 205 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Odoo CRM With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?! ## Odoo CRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Odoo CRM to be **very user-friendly** , simplifying lead management and enhancing overall operational efficiency. (17 reviews) - Users value the **easy management of leads** in Odoo CRM, streamlining their marketing efforts and communications effectively. (11 reviews) - Users value the **easy customization** of Odoo CRM, allowing tailored solutions for specific business needs and integration. (8 reviews) - Users highlight Odoo CRM's **user-friendly interface** , making navigation and access to integrated data seamless and efficient. (8 reviews) - Users appreciate the **affordable pricing** of Odoo CRM, making it perfect for startups and businesses of all sizes. (6 reviews) - Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews) - Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews) - Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews) - Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users find the **learning curve steep** , as advanced features necessitate significant time for configuration and customization. (12 reviews) - Users find Odoo CRM's **limited customization** challenging, particularly for more complex needs and third-party integrations. (7 reviews) - Users find Odoo CRM **not intuitive** , with a cumbersome workflow and a need for a more beginner-friendly interface. (4 reviews) - Users experience **slow performance** with Odoo CRM, particularly when handling large volumes of information, affecting usability. (4 reviews) - Users note that **expertise is required** for effective customization and initial setup, which can hinder usability. (3 reviews) - Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews) - Incomplete Information (3 reviews) - Users face **integration issues** with Odoo CRM, complicating connections to other platforms and requiring extra configuration. (3 reviews) - Users find Odoo CRM offers **limited features** especially for free tiers, complicating initial use and support responsiveness. (3 reviews) - Missing Features (3 reviews) ## Odoo CRM Discussions - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment - [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews?page=14§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+17%3A27%3A47+-0500&secure%5Bsession_id%5D=4d946984-6815-406e-9b34-3536d0d450e7&secure%5Btoken%5D=d0a69d76daa87cef779db798497b21804fa74727e671b5f3688a09bc9fe52f31&format=llm_user) ## Odoo CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Odoo CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (26,132 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,706 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,845 reviews)