Nylas Reviews & Product Details

I had no issues during onboarding. Review collected by and hosted on G2.com.

I find that the Gmail part is reserved for companies that can already afford a plan around €3,000, while small businesses need it too. The security verification requested by Google takes only two or three weeks and can cost as much or less. The billing is completely outdated and difficult to understand: I am billed once at account creation, then for usage, and even after canceling, I can still be charged without having used the product. I paid the base subscription on October 22, then was billed again on November 5 after canceling on November 2. I also found the customer service terrible and was overcharged before even starting to use Nylas. Review collected by and hosted on G2.com.

Setup was simple Review collected by and hosted on G2.com.

Nylas doesn't work at all for me; it feels like an expensive middleman. My account got deleted, and I couldn't access my organization's portal anymore despite paying for it. When I had issues, I couldn't talk to a real person; support directed me to an AI, which was really frustrating. Also, my API key started getting 401 requests one day, further complicating things. Review collected by and hosted on G2.com.

It's nice that they help handle some of the calendar/inbox complexity Review collected by and hosted on G2.com.

Still a lot you need to handle in your own database, that makes it not really worth the hassle of setting up and not owning it, especially now with coding agents that can more easily handle 0auth complexity. Review collected by and hosted on G2.com.

Our team used Nylas to build a shared inbox, and it was an absolute game-changer. The Email API was straightforward to integrate, with well-documented guides. We've been using Nylas for over 3 years now.

What stood out the most was the seamless onboarding experience. Within days, a functional shared inbox allowed us to focus on improving our core product instead of worrying about backend complexities.

The API itself is powerful yet straightforward, offering all the features we need—from syncing emails reliably to managing threads and attachments efficiently. Nylas made it possible to deliver a professional-grade feature to our users with minimal hassle. Review collected by and hosted on G2.com.

Nothing really—like all services it's evolving and has its quirks sometimes. But in the years we used it we barely had any outages, and that is the most important for our service. Review collected by and hosted on G2.com.

Nylas has helped make email sending from our application seamless for end users. Users wanted to send emails to their contacts through our app, but did not want the emails to come from a third-party mail server or address. Nylas's integrations with Gmail and Microsoft scopes made the build of this functionality much easier and more scalable, so that thousands are able to reliably use this function daily.

Our users are delighted with this functionality, and Nylas helped make it possible. Review collected by and hosted on G2.com.

Explaining how Nylas works to our users can be complicated. The Nylas documentation is helpful, but can get technical. Review collected by and hosted on G2.com.

It's great how Nylas makes your life easier when you need to integrate with multiple email providers. They provide a powerful API that allowed us to create an email integration with different vendors without worrying about the little details of connecting with each one. It solves the big headache around email deliverability by allowing end users to use their email address directly when sending emails through a third-party tool. Additionally, the implementation time is really short and can help you get a pretty cool and robust product in just a few weeks. Communication with the support team is fluent, and they are always ready to solve your questions and assist with any need/issue you might encounter. Review collected by and hosted on G2.com.

Since they built their API in a way that it can be used on most email providers, there are a few specific features that you do not have when integrating with them. Additionally, the troubleshooting could be a bit complicated due to the additional layer. Review collected by and hosted on G2.com.

I like that the platform abstracts away the details of what upstream provider our users might use for email services. We have one API that we build for, that's it. Review collected by and hosted on G2.com.

Some of the tooling for their v2 API has not been carried over to v3. Additionally, navigating their documentation was difficult given the various APIs in existence. Review collected by and hosted on G2.com.

Calendar feature is very basic. Documentation is outdated, very expensive product ( 3k per year) Review collected by and hosted on G2.com.

This is the worst company I ever dealt with regarding customer support. They put hidden clauses in your contract to auto-renew. They renew whenever they want. If you want to sign with them be careful those are not people you can trust. Review collected by and hosted on G2.com.

Allowing all of our customers and potential customers to connect with their email provider and then manage their calendars and schedule via automation, has allowed many to remove subscriptions with Calendly and others and then replace with our CRM's functionality around scheduling, saving customers and making onboarding easier. Their customer service for our technical team is also superb. Review collected by and hosted on G2.com.

Nothing, they have a phenomenal service. Review collected by and hosted on G2.com.

It seemed like it would be cheaper at first. Review collected by and hosted on G2.com.

Unclear documentation for their API, unuseful support, existing bugs in the scheduling tool.

It booked events over other events, and was probably the worst API integration I've ever had.

If you need calendar features DO NOT use Nylas. Review collected by and hosted on G2.com.