NobelBiz OMNI+ Reviews & Product Details

lead management, real-time reporting, and agent monitoring. getting support from the team at any time of the hour and real-time solutions by their team. helping us to cope with stir and shaken policy The ultimate auto dialer solution for your omnichannel dialling needs very versatile in their features, they are ready to add any new features as per the requirement of your centre why do you need nobelibiz dialer so that with a click of a finger you can get any kind of report nobelibiz make life easier in every manner Review collected by and hosted on G2.com.

nothing as if now, but sometimes few application lags Review collected by and hosted on G2.com.

The human call initiator feature allowed us to keep upgrading our dialing strategy and increase performance. Review collected by and hosted on G2.com.

Limited direct access to raw data compared to an on-premise dialer. But this is expected for cloud services. Review collected by and hosted on G2.com.

The ease of use when building the infrastructure to run all the different processes and campaigns. After using it for a week, we found an increased call connection rate and optimal customer experience. Review collected by and hosted on G2.com.

Considering everything is in one place! So it will take some time to understand the entire functionality and basic functioning of NobelBiz. Though this is not a NEGATIVE, it will still take some time to set it upright. Review collected by and hosted on G2.com.

Ability to customize feature that supports your business needs. The team of software developers is on your side and works with you side by side to realize your ideas. Review collected by and hosted on G2.com.

Nothing, I like all that Nobel Biz has to offer. They make it very easy to work with and follow up with you to ensure your requests are completed accordingly and meet your expectations. Review collected by and hosted on G2.com.

My sales per hour went through the roof because I was connecting with so many prospect callers. Review collected by and hosted on G2.com.

When there weren't enough agents logged in with me I didn't have as much success. Review collected by and hosted on G2.com.

Their customer service and the promptness they have is tremendously helpful for us. We have often found ourselves in situations where speed matters and they are always with us to accomdate! Review collected by and hosted on G2.com.

The least helpful thing is the lack of ability to customize some of their offerings to directly suit our needs. That said, this is a smaller issue that isn't crucial to our business. Review collected by and hosted on G2.com.

The support team. The professionalism is outstanding. There has not been one task we have requested from the support team that they didn't find a way to make it happen for us. Review collected by and hosted on G2.com.

The only downfall I found so far is that the script interface is not plug and play friendly. I did request a better more user-friendly templated version of this from the team and they are aware of this issue and stated its on the road map to be reworked. Review collected by and hosted on G2.com.

The simplicity of the user interface. Agent and Manager portals. It's very easy for the agents to recognize the incoming, queued, abandoned calls. Helps the team maintain SLA. Review collected by and hosted on G2.com.

Reports download in .xls. We have different managers who use different tools, as well as client-preferred requests, and not being able to choose the download format can be troublesome. Review collected by and hosted on G2.com.

The NobelBiz staff is unmatched, and their willingness to go above and beyond to solve problems and create solutions is phenomenal. Review collected by and hosted on G2.com.

The lack of available API's and ability to be completely self sufficient using the application. Review collected by and hosted on G2.com.

Ability to manage and for agents to service multiple communication media at the same time. Review collected by and hosted on G2.com.

The initial set-up for certain omnichannel components are complex and require assistance from NobelBiz team members. Review collected by and hosted on G2.com.