The NNT ITSM Integration Module, developed by Netwrix, is designed to seamlessly integrate New Net Technologies (NNT solutions with ServiceNow's IT Service Management (ITSM platform. This integration enhances network management by automating incident creation and management, thereby reducing manual efforts and improving response times. Key Features and Functionality: - Automated Incident Management: Direct integration between NNT and ServiceNow ITSM enables automatic creation and management of network incidents, streamlining the incident response process. - Real-Time Network Monitoring: Provides continuous monitoring of network configurations and changes, ensuring immediate detection and reporting of unauthorized modifications. - Enhanced Change Management: Facilitates better control over network changes by integrating NNT's change management capabilities with ServiceNow's ITSM workflows. - Comprehensive Reporting: Offers detailed reports and dashboards within ServiceNow, providing insights into network security and compliance status. Primary Value and User Benefits: The NNT ITSM Integration Module addresses the challenge of managing network incidents and changes efficiently. By automating the incident creation process and providing real-time monitoring, it reduces downtime and enhances network stability. Users benefit from a centralized view of their IT environment, enabling swift issue resolution and optimal resource utilization. This integration ultimately leads to improved operational efficiency and a stronger security posture.