NFON Cloud Telephony is a cloud-based communication service that delivers business telephony through the internet instead of relying on traditional, hardware-bound phone systems. As part of the broader unified communications category, it enables organizations to make, receive, and manage calls seamlessly across devices and locations. By shifting telephony into the cloud, NFON helps businesses reduce reliance on costly infrastructure while ensuring flexibility for modern, hybrid workplaces. Benefits and Features NFON Cloud Telephony is designed with scalability and ease of use in mind. Its features and benefits include: - Cloud-hosted PBX: Advanced telephony functions such as call forwarding, voicemail, call queues, and conferencing delivered entirely online. - Device independence: Employees can use the same number and inbox across desk phones, mobiles, and desktop applications. - Scalable subscriptions: User accounts and lines can be added or removed as business needs evolve, avoiding upfront hardware costs. - Centralised management: A web-based portal gives administrators full visibility and control over call settings, permissions, and configurations. - Security and compliance: Built with GDPR compliance and geo-redundant infrastructure to ensure reliability and data protection. - International availability: A single solution that works across multiple countries, supporting global operations. Best Practices in the Industry NFON Cloud Telephony aligns with industry best practices in modern communication: - Flexibility for hybrid work: Supporting a distributed workforce with consistent communication tools across locations. - Integration with business applications: Linking telephony with tools such as CRM systems or collaboration platforms to improve workflows and customer engagement. - Focus on security and compliance: Meeting strict European standards to safeguard sensitive business data. - High availability: Using redundant infrastructure to guarantee uptime and dependable service. - Cost transparency: Moving from capital expenditures on hardware to predictable, subscription-based models.