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NexTec Group

By NexTec Group

4.5 out of 5 stars

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NexTec Group Reviews & Provider Details

NexTec Group Media

Why Choosing the Right Partner is Important for Your ERP Implementation
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Why Choosing the Right Partner is Important for Your ERP Implementation
Meet the NexTec Team: NexTec was launched in the mid nineteen nineties and our goal was to find technology that can help customers with their businesses in terms of their growth and, to take advantage of technology for efficiencies.
Play NexTec Group Video
Meet the NexTec Team: NexTec was launched in the mid nineteen nineties and our goal was to find technology that can help customers with their businesses in terms of their growth and, to take advantage of technology for efficiencies.
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NexTec Group Reviews (22)

Reviews

NexTec Group Reviews (22)

4.5
22 reviews

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Francisco C.
FC
Chief Information Officer
Mid-Market (51-1000 emp.)
"Nextec has consistently deliver value to our business with their Acumatica expertise"
What do you like best about NexTec Group?

Nextec has qualified personnel that is accessible to review and resolve issues through their support program. They also have expertise not only for just about all Acumatica's modules, but they also have business expertise for our industry, which allows them to provide comprehensive solutions to our needs. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I do not see a downside. Their hourly rates may seem high, but the support services program and the quality of their work are totally worth it. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Francisco, for your kind words and positive feedback. We are thrilled to hear that our team has consistently delivered value to your business with our Acumatica ERP product knowledge and industry expertise. We always strive to be a strategic partner to our clients and deliver high-quality work. We appreciate your understanding of the long-term value we bring, and are grateful for the trust you place in us.

ES
Mid-Market (51-1000 emp.)
"Knowledgeable, Hard Working and Trustworthy"
What do you like best about NexTec Group?

NexTec is very quick at responding to any issues or support needs as well as bringing back more than one option for any answers or guidance we need. Their interactive support site is very useful! Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I wouldn't characterize anything as being a downside. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Erin, for your positive feedback. We are thrilled to hear that you find our team supportive and knowledgeable, and that the interactive support you have received via our site has been useful to you. And thank you for highlighting our efforts in helping you streamline business processes to make them more efficient.

Many thanks for trusting NexTec Group with your ERP needs. We look forward to continuing to provide solutions that work for your business.

Verified User in Manufacturing
PM
Mid-Market (51-1000 emp.)
"Project manager for ERP implementation and mechanical engineer."
What do you like best about NexTec Group?

Our project implementor was great to work with and continues to be an asset. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I would say their developers are good but I would like to see a few more on staff to keep continous improvement projects moving. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for choosing NexTec Group as your Acumatica ERP implementation partner, and for your recommendation!

We appreciate your feedback and will take your suggestion for additional development resources into consideration as we scale our team .

As one of the largest Acumatica partners in North America, it's always a challenge hiring talented people fast enough to keep pace with our growing customer base. In today’s competitive recruiting environment, this is especially true for developers. We hear you and we’re on it.

If you feel like you’re not getting the attention you need or would like to discuss this further, please feel free to reach out to your Customer Account Manager or any senior staff at NexTec.

We are committed to providing excellent service and support as we work together to continuously improve your Acumatica Cloud ERP system.

Verified User in Non-Profit Organization Management
EN
Mid-Market (51-1000 emp.)
"Acumatica System Integrator"
What do you like best about NexTec Group?

Expertise in Acumatica , Skill sets they have around ERP implementations Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Customer Service , sometimes each SME is assigned to multiple clients with different implementations which puts them in a very tight timelines and juggling between multiple scenarios. It does impact customer interactions and quality of implementation. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for your feedback. We are pleased to hear that you appreciate our expertise in implementing Acumatica ERP. We understand your concerns about customer service and the impact of tight timelines on customer interactions. We will take your recommendations into account to work to enhance our documentation and service quality.

If you feel like you’re not getting the attention you need or would like to discuss this further, please feel free to reach out to your Customer Account Manager or any senior staff at NexTec.

SD
Controller
Small-Business (50 or fewer emp.)
"In the group they have the expertise we need to facilitate any problems we encounter"
What do you like best about NexTec Group?

It is easy to contect NexTec and depending on the urgency we assign to the situation, they make our request a priority.

We have found the NexTec group to be very competent and a pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

We understand that not all employees are equally capable on all fields, but where there have been a concern or two in the past, we did manage to get better resources in a timely manner. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for your positive feedback, Somari. We are thrilled to hear that you find NexTec responsive to your company's needs. It's great to know that our team's expertise has been beneficial to your operations, and we appreciate your comments regarding individual employee capabilities. We are committed to providing the best ERP consulting resources to support your business long-term. If you ever have an issue with the quality of service you're receiving from our team, or need further assistance, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. We look forward to continuing to support your Sage X3 implementation.

JV
Mid-Market (51-1000 emp.)
"Nextec Is Great"
What do you like best about NexTec Group?

Nextec is very structured and has a clear plan on what they are going to do. When upgrading our system, there was a clear plan that they followed that made it very easy on our part to succeed. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

If you don't have any knowledge of the system to make the little changes, the expenses of using them could get pretty high quickly. They don't hide the cost and spring it on you, you are told right up front what things cost. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for sharing your positive experience with NexTec Group! We're thrilled to hear that you appreciate our structured ERP implementation approach and clear planning process. We understand your concern about the cost of system changes and upgrades. We always strive to be transparent about costs upfront to avoid any surprises. If you ever need assistance with making changes to your ERP system or have any questions about our services, please don't hesitate to reach out to your NexTec Customer Account Manager. Thank you for choosing NexTec as your partner, and we look forward to continuing to support your business management software needs.

Verified User in Manufacturing
PM
Mid-Market (51-1000 emp.)
"Overpromise, Underdeliver"
What do you like best about NexTec Group?

Some of the employees at NexTec are very knowledgeable, but if your project's timeline gets extended, they've already committed those resources to other customers. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Their sales team promises the moon and does not deliver. We had several instances where we asked specific questions "Can Sage X3 do ____?" And they said, "Absolutely!" Then, after we signed on the dotted line and put down deposits, the implementation team said, "Yeah, no we can't do that. We could MAYBE make it work with custom programming, but that's extra. Oh, and by the way, every time you patch up, it's going to be a pain and we'll have to charge you extra to revise your coding." Unbelievable. They did not provide a solid list of ongoing system maintenance processes post GO-LIVE. NexTec did not communicate effectively internally and certain processes were missed with significant costing implications. Also, the post GO-LIVE teams created more havoc than they solved. Over budget, very disappointed. We've since moved on to another consultant group. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for sharing your concerns. We sincerely apologize for the challenges you faced during your ERP implementation. We take your feedback seriously and will work to address these issues internally to ensure a better experience for our customers in the future.

While it’s never easy to hear negative feedback from a customer, we need to hear it, otherwise we can’t improve. We appreciate the opportunity to learn and grow from your feedback.

We would like to follow up with you to better understand and address your concerns. Please reach out to your NexTec Customer Account Manager, our founders, or anyone on our senior leadership team. We would welcome the chance to make things right.

DC
IT Manager
Small-Business (50 or fewer emp.)
"NexTec provides great support for Sage X3"
What do you like best about NexTec Group?

They're very knowledgeable about the product, they're very timely in responding to our needs and they're always easy to work with. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Their consultants are located worldwide so time zone differences are sometimes an issue. And they don't have a presence in the city where we are located which would be an added benefit. But, these are minor considerations. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Dave, for sharing your positive experience with NexTec Group! We're thrilled to hear that our team's knowledge, responsiveness, and ease of collaboration have made a positive impact on your business. We understand the challenges posed by time zone differences and we appreciate your feedback. We are continuously working to improve our services and expand our reach to better serve our clients. If you have any specific concerns or if there's anything else we can assist you with, please don't hesitate to reach out to your NexTec Customer Account Manager or anyone on our team. Your satisfaction is our top priority, and we look forward to continuing to support you in maximizing the long-term benefits of your Sage X3 ERP system.

David W.
DW
Sr Business System Analyst
Mid-Market (51-1000 emp.)
"Very professional. Very thorough."
What do you like best about NexTec Group?

They take the time to understand our requirements and are able to provide solutions that are frequently better than our initial request. They have a variety of skill sets to enable them to work on a wide range of requests. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Due to backlogs on Nextec's side, unscheduled project work can take a few days to start. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

David W., thank you so much for your feedback! We are thrilled to hear that you appreciate our thorough, professional approach and diverse skill sets.

Your recommendation to find a partner with deep expertise in Sage X3 and the ability to tailor solutions to specific business needs is spot on.

As one of the largest and most experienced Sage X3 consulting teams in North America, we pride ourselves on providing top-notch support and customizations to ensure your ERP system meets your requirements.

We apologize for any delays in starting unscheduled projects and are actively working to improve response times for all our customers.

If you have any specific concerns or would like us to follow up on any ongoing projects, please feel free to reach out to your NexTec Customer Account Manager.

Thank you for choosing NexTec Group!

KS
Mid-Market (51-1000 emp.)
"Great Partner"
What do you like best about NexTec Group?

I appreciate the customer service. Everyone we have dealt with has been knowledgable and helpful. When we inquire about different products or add-ons, they give honest advice whether they would be a good fit for our organization. They have saved us money by helping us uncover services that we didn't need. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I don't have any dislikes. We've had only good experiences so far. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Kimberly S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team has been knowledgeable, helpful, and provided honest advice to help your organization save money on unnecessary services over the past two years.

Like you, a lot of our customers come to us after having a bad experience with another ERP implementation partner.

We look forward to continuing to support your company’s long-term success.

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