Nextbillion.ai Features
Before the Job (4)
Calendar
Uses the calendar tool to determine field workers who are free for the job.
Dispatch
Notifies field service workers of their upcoming assignments.
Roles
Allows users to see tasks according to permissions and roles.
Booking
Allows clients to book jobs through the desktop page or within the app.
On the Job (5)
Location
Tracks employee location to ensure timeliness.
Employee Communication
Enables communication within the app from manager to field service employee.
Behavior Monitoring
Monitors behavior in the field.
Client Notifications
Notifies clients, should any delays or mishaps occur.
Field Sales
Includes some ability to serve as a sales and ordering application.
After the Job (4)
Reports
Creates reports that reflect field performance either as a team or individually, to review productivity.
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
Invoicing
Sends invoices through the software and allows clients to pay on the spot.
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Routing (3)
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Master Routing
Matches customer requests with routes and driver or vehicle availability.
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Default Routes
Define default routes per customer, geography, type of vehicle or type of cargo.
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Route Assignment
Routes can be assigned to drivers individually or by batch base on criteria such as qualifications or experience.
Scheduling (4)
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Master Schedule
Defines schedules for a geographical area, customer group, or type of delivery.
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Constraints
Define and implement constraints such as maximum distance or number of required stops.
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Adjustments
Administrators can override schedules when unexpected changes occur.
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ETA
Estimated time of arrival can be shared with customers and adjusted when needed.
Optimization (3)
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Priorities
Allows users to establish and change priorities for routing activities.
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Real Time
Routes can be automatically adjusted in real time based on predefined rules.
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Dynamic Routing
Adjust routes based on company constraints and customer requirements.
Analytics (3)
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Performance
Analyse the performance of different routes or schedules.
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Time & Costs
Track time (for travel, load/unload, etc.) and the associated costs.
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Productivity
Monitor driver productivity based on KPIs such as time to destination.
Dispatching (3)
Route optimization
Creates the most efficient route for users taking into account location, traffic and other factors
Auto dispatch
Automates delivery assignments by quickly assigning deliveries based on customer demand
Order management
Allows fleet managers to automatically adjust deliveries based on new customer orders.
Customer portal (5)
Status updates
Provides customers with live status updates on the ETA of a delivery
Real-time driver tracking
Provides customers with live driver locations in order to better track their shipments
Customer communication
Allows customers to call or message thier driver.
Customer feedback
Allows customers to quickly review and rate thier customer experience
Delivery customization
Allows customers to choose a time window that they would like thier delivery to arrive
Reports (3)
Delivery metrics
Provides metrics on deliveries such as distance traveled, on-time rates and feedback scores
Heat maps
Provides users with tools to idnetify where the most deliveries are taking place which can better inform delivery planning
Driver rating
Provides reports on driver ratings which allows fleet managers to make more informed decisions for promotions
Driver tools (4)
Delivery rescheduling
Allows drivers to automatically reschedule deliveries on the occurence that the recieivng party is not home
Proof of delivery
Provides drivers with tools for electronic proof of delivery including timestamps, signatures and point of sale tools
Onboarding
Provides new drivers with interactive training which allows them to onboard quicker.
Adaptive deliveries
Provides tools to automatically update deliveries based on customer interaction or traffic conditions.
Location Intelligence (5)
Store Locators
Store locator capabilities that are capable of accurately mapping and identifying store locations.
Location Fraud Detection
Location fraud detection capabilities can be utilized to help identify precisely where fraud has taken place.
Location Verification
Location fraud verification capabilities can be deployed to help authenticate customers.
In-App Location Based Experiences
Location based experiences can be identified within a mobile device.
Location-Based Marketing
Location-based marketing can be deployed to distribute content or services depending on where a person is located
Transportation (5)
Curbside Operations
Geolocation intelligence to determine the exact pickup and drop off spot for curbside delivery.
Fleet Tracking & Logistics Management
Location intelligence can be deployed to monitor fleet tracking & logistics management capabilities
Delivery Services
Location-based delivery services offer users the ability accurately identify the exact place to drop off packages and supplies.
Order-Ahead & Pickup
Location intelligence to allow customers to order a package or good ahead of time, and specify the exact location they want it dropped off at.
Workforce Management
Workforce management capabilities can be deployed to help manage shift-based labor across different regions and areas.
Generative AI (2)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Trip Management - Non-Emergency Medical Transportation (NEMT) (5)
Dispatching
Automates assignment of trips to drivers and vehicles based on availability, location and driver's qualifications.
Route Optimization
Optimizes routes for time and fuel efficiency.
Trip Customization
Allows users to provide details on rider-specific needs, like wheelchair access, service animals, etc.
Scheduling
Allows users to schedule non-emergency medical trips through a booking portal or an app.
Real Time updates
Manages schedule updates and keeps the team informed about changes like new pickup spots, wait times or special equipment needs.
Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT) (3)
Real-Time Vehicle Tracking
Tracks vehicles with GPS and monitors location in real time.
Fleet Maintenance
Monitors vehicle status and maintenance schedules.
Driver’s Performance
Tracks driver hours, performance and compliance.
Financial Management - Non-Emergency Medical Transportation (NEMT) (1)
Billing and Invoicing
Simplifies billing and invoicing.
Reporting and Insights - Non-Emergency Medical Transportation (NEMT) (3)
Regulatory Compliance
Ensures rider privacy and data protection in accordance with healthcare industry regulations.
Passenger Feedback
Gathers feedback for service quality insights.
Reports and Analytics
Provides detailed reports on business metrics.
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting



