--- title: New Relic Reviews meta_title: 'New Relic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how New Relic works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 591 scale: '5' date_modified: '2026-11-05' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring ---

New Relic Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the intuitive and easy-to-use interface of New Relic, making navigation and analysis seamless. (97 mentions)
Users value the real-time monitoring in New Relic, benefiting from immediate insights and customizable dashboards. (95 mentions)
Users appreciate the real-time monitoring capabilities of New Relic, enabling proactive issue detection and resolution. (75 mentions)
Users value the real-time performance insights from New Relic, enabling proactive issue detection and improved user experience. (69 mentions)
Users appreciate the advanced analytics of New Relic, benefitting from customizable dashboards and real-time performance insights. (62 mentions)
Users find New Relic to be expensive, particularly for smaller teams and high data volume demands. (63 mentions)
Users feel that pricing issues make New Relic expensive for smaller teams, especially with scaling data volumes. (53 mentions)
Users find the complexity of New Relic's interface and setup to be overwhelming and difficult to navigate. (50 mentions)
Users find the steep learning curve of New Relic challenging, especially when mastering its advanced features and UI. (50 mentions)
Users find the complex setup of New Relic to be time-consuming and overwhelming for newcomers. (38 mentions)

5 Pros or Advantages of New Relic

5 Cons or Disadvantages of New Relic

New Relic Reviews (591)

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New Relic Reviews (591)

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4.4
591 reviews
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HV
Harshal V.
Senior Software Engineer
Enterprise (> 1000 emp.)
"Insightful Performance Monitoring, But Occasional Alert and Connectivity Issues"
4/5
What do you like best about New Relic?

This tool provides useful insights into response times, threads, JVM, and external services by presenting the data through graphs and charts. It makes it easier to understand system performance and identify potential issues. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There are times when alerts do not come through, or I experience connectivity problems. Review collected by and hosted on G2.com.

PS
Purushottam s.
System Analyst
Enterprise (> 1000 emp.)
Originally submitted 10/13/2025
"Front end monitoring and graphql"
4.5/5
What do you like best about New Relic?

I use GraphQL for querying data and monitoring applications. It provides a flexible way to request exactly the information I need, which makes managing and observing app data more efficient. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Sometimes, after data is ingested, I am not able to query it properly for metrics, logs, or replays. Review collected by and hosted on G2.com.

Chaitanya P.
CP
Chaitanya P.
Associate Information Technology Consultant - Grade IS2
Small-Business (50 or fewer emp.)
"Monitoring made easy"
5/5
What do you like best about New Relic?

Best thing what I like about New Relic is their dashboards and also it is compatible with Windows, Linux and Mac operating systems as we have deployed our applications in different platforms. Our distributed system debugging made very easy with the help of new relic and also events are captured in logs which can be traced easily. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Only thing I don't like about this is the resource consumption. It needs a lot of resources when you integrate it with other infra for eg: kafka Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
Originally submitted 11/13/2023
"Best antivirus software for system"
4.5/5
What do you like best about New Relic?

It has real actionable insights, troubleshoot infrastructure, alerts system in any threats with simplify dashboards. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Yes, It has improve better predictable pricing tiers, more granular cost controls (per service/team budgets), simpler onboarding (especially for startups), more opinionated defaults / auto dashboards, stronger AI-driven summarization and better root cause detection (RCA) out of the box. Review collected by and hosted on G2.com.

CK
Chetan K.
Software Lead Architects
Enterprise (> 1000 emp.)
Originally submitted 10/13/2025
"Your Go-To Tool for Bug Tracking and Monitoring and streamlining Performance Insights"
5/5
What do you like best about New Relic?

1. Good for troubleshooting & root cause analysis. 2. Rich analytics and dashboards Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Some users say it can be overwhelming for beginners, especially when setting it up end to end, tuning alerts, building dashboards, etc Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Comprehensive Observability with Powerful Insights, but Requires Planning and Expertise"
4/5
What do you like best about New Relic?

Real-time monitoring and alerting have been instrumental in allowing us to quickly detect and address issues before they affect our users. The detailed insights into application performance, especially the option to drill down into specific transactions and traces, are incredibly useful. Additionally, the customizable dashboards and smooth integrations with other tools, along with the flexibility to design personalized views, contribute greatly to its versatility. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The initial setup can be quite complex, as configuring agents and integrations often takes considerable time, especially for those new to the platform. The pricing model is another concern, since costs may rise rapidly as data ingestion increases, which makes it difficult to predict expenses. Additionally, there is a notable learning curve for advanced features, with some functionalities demanding substantial time and expertise to utilize effectively. Review collected by and hosted on G2.com.

Ashly M.
AM
Ashly M.
devops analyst
Mid-Market (51-1000 emp.)
"Comprehensive and Insightful Monitoring with Excellent Performance Metrics"
5/5
What do you like best about New Relic?

New Relic provides real-time full-stack observability with powerful dashboards, proactive alerting, and seamless integrations. Its intuitive interface, code-level tracing, and built-in log management make troubleshooting faster and easier, offering a comprehensive, scalable, and cost-effective monitoring solution for modern applications. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

New Relic can be overwhelming for beginners due to its complex setup and steep learning curve. Some users find the pricing model confusing and expensive at scale, and occasional delays in data reporting or UI responsiveness can affect the monitoring experience. Review collected by and hosted on G2.com.

MM
Mehak M.
Senior Unit Manager- Digital Platforms (IT Governance and Platform Manager)
Enterprise (> 1000 emp.)
"Boosts application visibility and performance with intuitive dashboards and alerts"
4.5/5
What do you like best about New Relic?

New Relic's Dashboards and alerting system - They provide clear visibility into application performance and help the team resolve issues quickly. Also, Customer support is best. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

The initial setup and advance customization can be complex without sufficient knowledge. Review collected by and hosted on G2.com.

Kuppanna R.
KR
Kuppanna R.
SRE manager
Mid-Market (51-1000 emp.)
"Powerful Debugging with New Relic, but Beware of Opaque Pricing"
5/5
What do you like best about New Relic?

I "like" New Relic's full-stack APM for its x-ray-like visibility into code, databases, and errors, making debugging a superpower. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I "dislike" New Relic's opaque, usage-based pricing that can hit teams with unexpectedly high bills after data spikes. Review collected by and hosted on G2.com.

AY
Adarsh Y.
Application Performance Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
Originally submitted 3/7/2025
"New Relic : A Consistent Powerful Monitoring Companion"
5/5
What do you like best about New Relic?

I have noticed recently that the New relic has stayed consistently and reliable. The improved dashboard and error detection and alerting makes it easier for us to work forward . Review collected by and hosted on G2.com.

What do you dislike about New Relic?

New Relic is currently one of the best platform , but I feel the interface a little bit crowded. So i feel simplifying or providing guidance would make easier for beginners. Review collected by and hosted on G2.com.