--- title: New Relic Reviews meta_title: 'New Relic Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 591 reviews by the users' company size, role or industry to find out how New Relic works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 591 scale: '5' date_modified: '2026-11-05' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring ---

New Relic Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the intuitive and easy-to-use interface of New Relic, making navigation and analysis seamless. (97 mentions)
Users value the real-time monitoring in New Relic, benefiting from immediate insights and customizable dashboards. (95 mentions)
Users appreciate the real-time monitoring capabilities of New Relic, enabling proactive issue detection and resolution. (75 mentions)
Users value the real-time performance insights from New Relic, enabling proactive issue detection and improved user experience. (69 mentions)
Users appreciate the advanced analytics of New Relic, benefitting from customizable dashboards and real-time performance insights. (62 mentions)
Users find New Relic to be expensive, particularly for smaller teams and high data volume demands. (63 mentions)
Users feel that pricing issues make New Relic expensive for smaller teams, especially with scaling data volumes. (53 mentions)
Users find the complexity of New Relic's interface and setup to be overwhelming and difficult to navigate. (50 mentions)
Users find the steep learning curve of New Relic challenging, especially when mastering its advanced features and UI. (50 mentions)
Users find the complex setup of New Relic to be time-consuming and overwhelming for newcomers. (38 mentions)

5 Pros or Advantages of New Relic

5 Cons or Disadvantages of New Relic

New Relic Reviews (591)

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New Relic Reviews (591)

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4.4
591 reviews
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Vrushali D.
VD
Vrushali D.
Software Engineer
Enterprise (> 1000 emp.)
"Exceptional Visibility and Real-Time Insights with New Relic"
5/5
What do you like best about New Relic?

New Relic provides exceptional visibility into application performance with an intuitive UI and powerful dashboards. I like how easy it is to identify bottlenecks, trace issues to specific services, and get actionable insights in real time. It genuinely helps improve system reliability and developer productivity. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There is a slight learning curve when exploring advanced capabilities, and some settings feel complex initially. However, once you understand the structure, it becomes very powerful. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"NewRelic Traces Make Diagnosing and Fixing Issues Fast"
4.5/5
What do you like best about New Relic?

As a boots-on-the-ground feature developer, I find NewRelic very helpful for diagnosing issues, pinpointing their exact causes, and resolving them ASAP.

The application traces help you to pinpoint exactly where you need to be looking in your code, rather than fumbling around with complex logs or arcane error messages. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

NewRelic is a massive platform, and its interface can be a bit overwhelming. I also think the search functionality is a bit limited – you can only search on certain attributes, and sometimes they aren't what you expect. Review collected by and hosted on G2.com.

Sulekh L.
SL
Sulekh L.
SBU Head - Ecom
Mid-Market (51-1000 emp.)
Originally submitted 3/6/2025
"Fantastic tool to monitor the server and helpful for the Devops engineers"
5/5
What do you like best about New Relic?

The new relic monitors the incidents and lists the impacted entities. So we are able to identify the entities and upgrade them if necessary. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Now the pricing seems to be okay as it meets our expectation. Review collected by and hosted on G2.com.

SR
saurabh r.
System Analyst
Enterprise (> 1000 emp.)
"Comprehensive Observability with a Steep Learning Curve"
5/5
What do you like best about New Relic?

New Relic offers unified observability across your entire stack with easy setup and deep insights into application performance. Its powerful dashboards, distributed tracing, and flexible alerting make it easy to detect and resolve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

New Relic can be expensive at scale due to its data-based pricing model, and managing ingestion costs requires careful tuning. The interface can feel complex for new users, and advanced customization often has a steep learning curve. Review collected by and hosted on G2.com.

LD
Lalit D.
SDE 2
Enterprise (> 1000 emp.)
"Effortless Real-Time Insights with an Intuitive Interface"
4.5/5
What do you like best about New Relic?

I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
Originally submitted 6/28/2023
"Helpful, easy, (free*)"
4.5/5
What do you like best about New Relic?

The previous statement is still true. We use new relic daily and it has helped us find issues and areas to improve. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

I can't think of much. We have had a good experience and no longer have much trouble building queries. Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Comprehensive Observability and Seamless Integration with New Relic"
5/5
What do you like best about New Relic?

I also value how smoothly it integrates with a variety of environments and services, including cloud infrastructure, APIs, and microservices. The alerting and anomaly detection capabilities are especially useful for proactively spotting issues before they affect end users.

Overall, the depth of insights and the comprehensive observability tools offered by New Relic make it a valuable platform for ensuring high system reliability and enhancing performance. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

One aspect I find frustrating about New Relic is the complexity of the initial setup and configuration process. It often requires considerable time to adjust dashboards, set appropriate alert thresholds, and filter out irrelevant data in order to obtain truly meaningful insights. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Comprehensive Full-Stack Observability with Easy Setup and Customizable Dashboards"
5/5
What do you like best about New Relic?

The platform excels at delivering full-stack observability in one place, allowing teams to monitor applications, infrastructure, logs, and user experience in real time without relying on several different tools. Its straightforward setup and wide range of integrations make it easy to instrument services across cloud, container, and on-premises environments. Additionally, the customizable dashboards enable teams to visualize performance trends and rapidly identify issues. The Customer Support was very helpful and resourceful. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

One downside of New Relic is its complicated pricing structure. As data volumes increase, costs can rise rapidly, which makes it challenging for some teams to accurately predict their budgets. Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Enterprise (> 1000 emp.)
"Comprehensive Monitoring and Fast Root-Cause Analysis with New Relic"
5/5
What do you like best about New Relic?

My overall experience with New Relic has been positive. It provides deep visibility into application and infrastructure performance, with intuitive dashboards and powerful APM capabilities that make root-cause analysis much faster. The distributed tracing, alerting, and integration options with cloud services (like AWS and Kubernetes) have been especially helpful in proactive monitoring and reducing MTTR. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

While New Relic offers excellent visibility and analytics, its pricing model can be a bit complex and expensive for large-scale environments.

Additionally, the UI can feel cluttered at times, and navigating between APM, infrastructure, and logs could be more intuitive. Some dashboards also take time to load when handling large datasets. Review collected by and hosted on G2.com.

Chaitragandha P.
CP
Chaitragandha P.
System Analyst
Enterprise (> 1000 emp.)
"Comprehensive Dashboards and APM Telemetry Elevate Performance Monitoring"
4.5/5
What do you like best about New Relic?

Dashboards, APM telemetry and in depth analysis of services and performance. Alerts are set up and triggering is also another good thing. Review collected by and hosted on G2.com.

What do you dislike about New Relic?

Sometimes false alerts are triggered causing chaos. Review collected by and hosted on G2.com.