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NetDocuments Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

NetDocuments Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is NetDocuments, and what problem is it built to solve?

NetDocuments is an intelligent document management system for legal professionals, built to support work across the document lifecycle. It brings together document organization, workflows, AI, email management, search, collaboration, document bundling, and security.

What languages does NetDocuments support?

NetDocuments supports 4 languages: English, French, German, and Spanish.

What company sizes and industries is NetDocuments the best fit for?

NetDocuments is most represented among smaller and mid-sized organizations, particularly in legal work. The strongest segments are:
  • Company size — Small businesses: Teams with 50 or fewer employees.
  • Company size — Mid-market: Organizations with 51–1,000 employees.
  • Industry — Law practice: A prominent segment among legal organizations.
  • Industry — Legal services: Also well represented among legal-sector users.

What customer support options does NetDocuments provide, and how do users find the overall support experience?

NetDocuments provides support through email and help desk channels, FAQs and forums, a knowledge base, phone support, and 24/7 live-rep support. The support experience is mixed, with concerns about getting effective assistance and finding the help materials easy to use.

NetDocuments Reviews (38)

Reviews

NetDocuments Reviews (38)

3.9
38 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Karen C.
KC
Karen C.
Marketing and Client Intake Coordinator
Small-Business (50 or fewer emp.)
"Keeps all of our Files in One Place! Easy to Organize!"
5/5
What do you like best about NetDocuments?

NetDocs keeps all of our files in one place (well, in one interface but in multiple folders! It is easy to organize and create various folders needed to keep all of your documents easily organized! You can add new folders, subfolders, rename documents, and check in and check out documents as well. We love that you are able to keep different versions of your files as well just in case you need to access an older version. You can also view documents without having to download them, which is great! Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

Sometimes it takes a while for folders to be created if you are using Safari. But if you use Chrome, all is good! Review collected by and hosted on G2.com.

Nicole A.
NA
Nicole A.
Senior Counsel
Small-Business (50 or fewer emp.)
"Powerful DMS with some great features and some limitations"
4/5
What do you like best about NetDocuments?

NetDocuments was a huge upgrade for us that greatly improved our filing, storing, and searching capabilities. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

I wish that the outlook plug in was more robust; I found that I still had to leave outlook and go into the web browser much more frequently than I would have liked (when say, compared, with imanage which I'd previously used). The required structure of having different cabinets to store matters in was also suboptimal. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Great Product"
5/5
What do you like best about NetDocuments?

The ease of use for this product make it a one of a kind Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

The ndclick gets stuck at times but not often Review collected by and hosted on G2.com.

Andre G.
AG
Andre G.
Mid-Market (51-1000 emp.)
"Great way to securely send documents, internally as well as externally with a link."
4/5
What do you like best about NetDocuments?

Being able to just provide the netdoc id to a client is very convenient of course if they have the account. If they don’t, you can simply provide an external link with a password so anyone can view the doc. That makes sending documents super convenient. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

The layout of the folders. I struggled finding the documents I posted to netdocs. I would have to look them up using their id number. I’d definitely like it more if they put more emphasis on the folders layout. Review collected by and hosted on G2.com.

KF
Kimber F.
Paralegal
Small-Business (50 or fewer emp.)
"Worth having, if you're not on a Mac"
3.5/5
What do you like best about NetDocuments?

We have a "correct" place to save documents pertaining to any given matter, and this keeps everything in one place. You can add multiple tags to any document, which is helpful in searching. It's fairly easy to use, once it's set up. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

NetDocuments' integration with Mac is not as smooth as they would have you believe. Two of our attorneys tend to work offline for this reason, and don't always manage to save their versions to NetDocs. Sometimes this is forgetfulness on the part of the attorney, and sometimes it is a NetDocs issue. Saving a document takes several steps, but I think it's worth it. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Excellent document management system"
5/5
What do you like best about NetDocuments?

NetDocs helps you manage your documents. You can save docs with profiles, which puts them in virtual "folders." The folders work by segregating the items by client, matter, document name, and type of document. There is also a comments section that allows you to put notes in about the document. You can save your emails to the system as well. All users can access the documents, and you can tell when someone else has "checked out" a document to work on it. You can also save versions of your documents as the document changes. It's great for law firms. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

I don't have any negative comments. I like everything about NetDocs and highly recommend it. Review collected by and hosted on G2.com.

Verified User in Law Practice
AL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Great system... unless you have a Mac"
3/5
What do you like best about NetDocuments?

The management of documents is clean and intuitive. Being able to control access selectively has been useful. We've found it to be a much better solution than our previous program. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

I believe we were oversold on the functionality with Mac. On our PCs, it works like a dream and have had little to no issues with most users. Our Mac users have struggled. We were told that this works with Mac just like PC, but the truth is, it is nowhere near as functional on a Mac. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Took Our Firm to the Cloud!"
5/5
What do you like best about NetDocuments?

It makes document management very easy. Customizing your homepage means you don't have to be looking for documents you are frequently working on and you create a to do list with the. I love how working remote is much easier and you can cut down on other software because this is a fairly inclusive solution. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

I do with more than one person could open a document at a time to work on it and not need a "shared space". The only thing with the Clio integration that slows things down is that you do have to manually link from Clio to NetDocs, but once it is done, it is great! You can easily put this into your processes for the first few months and not do it all at once. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Daily User"
5/5
What do you like best about NetDocuments?

I like the ability to easily load multiple documents to NetDocs. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

I do not like trying to search for documents. Sometimes random things will pull and other times I can't get NetDocs to find the documents I need. It is not conducive to quickly finding a document to open and use, move or download. Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Mid-Market (51-1000 emp.)
"Not user friendly and slows down productivity"
1/5
What do you like best about NetDocuments?

It's helpful to have all documents and files available in the cloud so everyone can access from anywhere. Also saves our server storage space. Review collected by and hosted on G2.com.

What do you dislike about NetDocuments?

All documents have to be uploaded individually and the process took a very long time. The process of looking up specific matter numbers is irritating. I find I'm much more efficient at work when I'm using windows explorer. Users are unable to have multiple file exploration windows open and the constant clicking back and forth between files is incredibly annoying. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$
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