Website was easy to use for initial purchase Review collected by and hosted on G2.com.
Customer service was beyond horrid. I was an existing customer with 2 domains registered. I decided to register a third domain for a new non profit organization I was starting. I registered the new domain on Friday. Got the website setup email services activated with Office 365. Changed email address to the new address with many institutions. Then on Tuesday morning without warning or notice NameSilo deactivated and removed the domain from my account. I got an email at 1:47am telling me I had not filled out a Contact Information form that they never informed me needed to be filled out for .org domains. They never sent any emails or notices. They just deactivated the domain and removed it from my account. It was not visible at all in in the Control Panel. I emailed support told them it was not acciable to disable my service like that with no notice and if they did not reactive the domain I would file a chargeback with the credit card I used to place the order. I then decided after I sent the email to support that a company that would turn off a paid service like that with no advance notice or warning was not a company I was willing to put my trust in. I decided to move my domains to Network Solutions. They cost more but I know based on their policies and procedures that they would not disable my domains without advance notice and warning. So I went into the NameSilo CP removed domain transfer locks on the only two 2 domains still listed in their CP and had the transfer codes sent to my emails then went to NetSol and started the transfer process. Netsol confirmed the 2 existing domains but told me the new .org domain I had registered that NameSilo deactivated did not exist so they could not transfer it. I put in the transfer codes for the domains that could be transferred then sent another email to NameSilo telling them I was going file the chargeback since they evidently not only disabled the service but canceled the registration since NetSol said it was not a valid domain. A few minutes after I sent the last email I get a reply from their support. They reactivated the .org domain name. Did not address my complaint about turning off the domain name. Completely ignored that. They just turned the domain back on. Then they got to my later email and they sent me a email and said since you are going to file a chargeback on a VALID ORDER (not valid if they deleted it which I had emails to prove they did) they were suspending my entire account all three domains stopped working. They canceled the pending transfers of the domains to network solutions. I had to argue with them over emails for them to restore my service to all three domains. It took a bunch of going back and forth with me telling them and showing the email chain that they would absolutely lose a charge back fight and end up paying money to the merchant service. They reenabled all my services but had canceled my transfer requests to NetSol which then would not let me restart a transfer on the domains for 30 days. As soon as its humanly possible I will be moving my domains to Network Solutions. Review collected by and hosted on G2.com.
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