My office just currently moved and obtained this new software. While it is still new, most of our office is having a difficult time trying to learn how to use this software. I work in accounting at call center and so the phone system is very important to our everyday operations. Review collected by and hosted on G2.com.
I like that you can use the online portal directly to make calls without having to use the handset. I also like you can use the call directory to go back and review calls received. This has been useful because I can go back and look for a phone number that I may have needed. Review collected by and hosted on G2.com.