MonsterConnect Features

As reported in 18 MonsterConnect reviews. Records calls for future reference.

Generates an area code local to where the user is calling to increase likelihood of pick-up. This feature was mentioned in 14 MonsterConnect reviews.

As reported in 17 MonsterConnect reviews. Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

Gathers contacts from integrated tools, allowing users to call with one click. 19 reviewers of MonsterConnect have provided feedback on this feature.

Has auto-dialing or predictive dialing functionality.

Retains a log of extraneous contact information such as timezone and contact engagement. 16 reviewers of MonsterConnect have provided feedback on this feature.

Based on 18 MonsterConnect reviews. Finds and opens saved contact information for reference at the time of a new call.

Based on 20 MonsterConnect reviews. Allows users to denote which contacts they believe are prospective customers.

As reported in 21 MonsterConnect reviews. Allows users to take notes during or after the call for future reference.

Delivers users a daily summary of activity. 19 reviewers of MonsterConnect have provided feedback on this feature.

Sends automated voicemails to prospective clients who fail to answer. This feature was mentioned in 18 MonsterConnect reviews.

Sends automated emails to increase engagement with prospective clients.

Based on 10 MonsterConnect reviews. Organizes contacts based on probability of success.

Automatically transcribes and summarizes meeting discussions.

Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time.

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Decides response type by determining if voice is a human response or an answering machine.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department.

Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.