--- title: Mint Service Desk Reviews meta\_title: 'Mint Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Mint Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Mint Service Desk Reviews & Product Details Visit Website Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies. * * * Product Website Mint Service Desk Seller [OPGK Rzeszow S.A.](https://www.g2.com/sellers/opgk-rzeszow-s-a) Discussions [Mint Service Desk Community](https://www.g2.com/products/mint-service-desk/discuss) Languages Supported Afrikaans, English, French, Italian, Malayalam, Dutch, Polish, Portuguese, Spanish, Ukrainian Overview by Pawel Kuzniar (CEO at OPGK Rzeszow S.A.) Show More ## Pricing Pricing provided by Mint Service Desk. ### Mint Service Desk Enterprise on Premises Contact Us Per Month ### Mint Service Desk Lite Starting at $8.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/mint-service-desk/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![SysAid](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SysAid") SysAid 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews) [ View All Alternatives ](https://www.g2.com/products/mint-service-desk/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Mint Service Desk Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Baramundi ](https://www.g2.com/products/baramundi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Docker ](https://www.g2.com/products/docker-inc-docker/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Holded ](https://www.g2.com/products/holded/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lansweeper ](https://www.g2.com/products/lansweeper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Intune Enterprise Application Management ](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews) Show More ![Pragmatico GTM Data C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pragmatico GTM Data C.") PC Pragmatico GTM Data C. Supply Chain Consultant Small-Business (50 or fewer emp.) 5/11/2026 "Easy Setup, Solid Ticket Management with Clear Pricing" 4.5/5 What do you like best about Mint Service Desk? It’s easy to set up and offers a solid ticket management solution, with clear pricing and no surprises. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? For our purposes, we haven't encountered any problems. We've submitted two requests, which is a lot, and they handle them quickly. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? Mint is versatile and supports multiple use cases. It lets you manage many kinds of requests that require traceability. In our case, we use it to handle sales requests, customer service, IT requests, RFQs, and purchase orders, among other workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![GABRIELA M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GABRIELA M.") GM GABRIELA M. Support Mid-Market (51-1000 emp.) 8/2/2024 "Very functional software, excellent adaptation to my business" 5/5 What do you like best about Mint Service Desk? Easy to adopt, robust, and productive Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? I would like you to develop more scalable options, but for now what you have is enough. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? Various applications and platforms to manage Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 4/4/2024 "Customer friendly" 4.5/5 What do you like best about Mint Service Desk? It's easy to use and easier to modify. Recommending to everyone Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? I know that the product is on constant development, but sometimes I could get a bit faster info about update, like 1-2 days extra. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? Everything is in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mariusz W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariusz W.") MW Mariusz W. Właściciel Small-Business (50 or fewer emp.) 10/31/2023 "Easy to use and implement Service Desk System with good support." 5/5 What do you like best about Mint Service Desk? Easy to use and implement system. Quite nice interface with good functionality. Support is very helpful. We use it everyday for supporting our customers. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? Some notification is not quite clear to configure. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? Service request management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") EF Verified User in Food Production Small-Business (50 or fewer emp.) 9/16/2022 "Best system for complaint management in logistics and food market" 5/5 What do you like best about Mint Service Desk? We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface. We have a very close contact to MintSD team and they quickly react to any changes we want to adopt in our processes. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? For our purpose, there's nothing to dislike. I would say - some configuration options could be more straight forward, but once you adopt the knowledge of how to change certain things, it actually starts having sense :) Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? We use MintSD as the primary tool to track records of our deliveries to our customers, and in addition, we use it as a complaint management platform so we can assign each case to a different agent. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AW Andrzej W. Project Manager Mid-Market (51-1000 emp.) 7/27/2022 "Easy to use, friendly, fast and complete." 5/5 What do you like best about Mint Service Desk? Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? Admins have to study hard to learn all configuration options. (That means the mint is powerful.) Once you learn it, you can do whatever you need. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? We support our customers, end users of our products. We create an internal knowledge base for our employees that helps them support. Quick access to the historical tickets for the customer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kamil W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kamil W.") KW Kamil W. Game tester Mid-Market (51-1000 emp.) 3/30/2022 "As simple as possible, great for freshmen." 4.5/5 What do you like best about Mint Service Desk? The overall simplicity of everyday use. Compared to other similar systems I used, for me, MINT was the least stressful and demanding. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? Text editor used in chat between Agent and Client. Review collected by and hosted on G2.com. Recommendations to others considering Mint Service Desk: Give it a try if you're looking for advanced, but on the other side simple. Speak with the team (Jesus :) ), and they will not only answer all of your questions but tell you how MINT can help/your organization through pure examples and scenarios. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? I used MINT mostly for communication with Clients, both as support and as a salesman. It saved me o lot of time (solving technical matters) compared to the phone communication way. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Magdalena K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Magdalena K.") MK Magdalena K. Młodszy specjalista Mid-Market (51-1000 emp.) 3/25/2022 "Best Service Desk !" 5/5 What do you like best about Mint Service Desk? The system has many functions that greatly facilitate my work. An additional plus for easy installation and the ability to configure for my own needs Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? Nothing it fulfilled my company needs in any field Review collected by and hosted on G2.com. Recommendations to others considering Mint Service Desk: Truly recommend service desk Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? There were no problems with it. But with configuration service team helped a lot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 11/18/2021 "Great service desk solution!" 3.5/5 What do you like best about Mint Service Desk? Ticket management superb. Extremely convenient and easy to use. Communication with Clients became super easy. Excellent interface. Easiest service management system I came across so far. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? Initially a bit difficult to get acquainted but gets easier when you get used to handle it. It can be a bit tricky in the beginning . Review collected by and hosted on G2.com. Recommendations to others considering Mint Service Desk: If you are in need of an advanced ITSM; this platform is for you. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? It's highly efficient and has helped my organization a lot. The support and training is great. Affordable and scalable even for small businesses who can adapt it to their growing needs as they evove. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![J F B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J F B.") JB J F B. European Processor Initiative Stream Leader/Project Manager Small-Business (50 or fewer emp.) 10/27/2020 "A quite new but great contender for service desk and more" 5/5 What do you like best about Mint Service Desk? The ease of installation, the ability to customize to almost whatever need, the agent chat (this is unique, as far as I know), the quality of product support. Review collected by and hosted on G2.com. What do you dislike about Mint Service Desk? I did not encounter any issue. The setup is somewhat complicated, but the support is great. Review collected by and hosted on G2.com. Recommendations to others considering Mint Service Desk: As a former user of OTRS-based service desks, I recommend this solution as a neat alternative. Most features of OTRS are available, and Mint SD specificities are just great. Review collected by and hosted on G2.com. What problems is Mint Service Desk solving and how is that benefiting you? I am using it for the operations of a small publishing organization (Edicions Talvera). I am following pre and post publications activities, including dissemination of the new releases. I never miss anymore a press release, nor a social network communication. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Mint Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Mint Service Desk ](https://www.g2.com/products/mint-service-desk/discussions/new) GU Guest User • Last activity over 3 years ago What are the benefits of the service desk function? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-of-the-service-desk-function) GU Guest User • Last activity about 4 years ago What does service desk software do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/mint-service-desk-what-does-service-desk-software-do) [ View all Discussions ](https://www.g2.com/products/mint-service-desk/discuss) ## Pricing Options Pricing provided by Mint Service Desk. ### Mint Service Desk Enterprise on Premises Contact Us Per Month ### Mint Service Desk Lite Starting at $8.00 1 Agent Per Month ### Mint Service Desk Pro $14.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/mint-service-desk/pricing) ##### ##### Mint Service Desk Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Access & Usability Self Service [ View More Features ](https://www.g2.com/products/mint-service-desk/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which content curation platforms handle platform-specific features like hashtag aggregation reliably at scale?](https://www.g2.com/discussions/which-content-curation-platforms-handle-platform-specific-features-like-hashtag-aggregation-reliably-at-scale)[Which purchasing solutions are most reliable based on real implementation success and user satisfaction?](https://www.g2.com/discussions/which-purchasing-solutions-are-most-reliable-based-on-real-implementation-success-and-user-satisfaction)[Best software for combining budgeting with performance tracking](https://www.g2.com/discussions/best-software-for-combining-budgeting-with-performance-tracking) [What's the best EDI platform for mid-sized enterprises](https://www.g2.com/discussions/what-s-the-best-edi-platform-for-mid-sized-enterprises)[What antivirus software is worth using for a small business that needs to protect a handful of devices without paying for an enterprise endpoint suite?](https://www.g2.com/discussions/what-antivirus-software-is-worth-using-for-a-small-business-that-needs-to-protect-a-handful-of-devices-without-paying-for-an-enterprise-endpoint-suite)[What desktop search software delivers accurate results even with poorly named legacy files and inconsistent folder structures?](https://www.g2.com/discussions/what-desktop-search-software-delivers-accurate-results-even-with-poorly-named-legacy-files-and-inconsistent-folder-structures) [Show MoreShow Less](javascript:void(0);)