# Microcall Reviews
**Vendor:** Microcall  
**Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About Microcall
Great things happen when you combine your companys data with Microcall analytics!




## Microcall Reviews
  ### 1. Best customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ahmed F. | Oneforma translator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 04, 2022

**What do you like best about Microcall?**

The program is very user-friendly, but if the user has any problems, their customer support is helpful. Thank you for your inquiry, we are happy to help. I've had a lot of trouble reaching them, but they always respond quickly and are fantastic.

**What do you dislike about Microcall?**

Occasionally, it logs me off the server without my permission. I'm sorry to have disconnected you. Occasionally, the speed slows down. In any case, the function works well for what I need it to do. I've been using it for a while and I'm starting to get used to it. I think there are many places where you can customize your display. The product was okay, but I didn't really like it. I would like to add more highlights to my clients' reports. Could you please add a website page to this email? Giving the client more control is always better for an item.

**What problems is Microcall solving and how is that benefiting you?**

Microcall can help you track all kinds of traffic analytics, like load balance, volume, call flow, and area-based analysis. Additionally, Microcall can help you understand misrouted calls, calls off network, and system failures.

  ### 2. Microcall review for all!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 17, 2022

**What do you like best about Microcall?**

The best part about using Microcall all along, from starting of every project till the end, is that it supports a vast range of voice platforms. We needed support for Microsoft Skype, Microsoft Teams, Webex Calling, Zoom, and GoTo Meeting platforms. To add further, Microcall is a very easy-to-deploy tool locally or in the Cloud; therefore, it was our favorite tool.

**What do you dislike about Microcall?**

There are no significant dislikes, but I would say Microcall has many competitors, which can be easily replaced with alternatives. It will be great if they keep track of these things and try and keep improving.

**What problems is Microcall solving and how is that benefiting you?**

My project team and I used Microcall to analyze data from all our voice conferences. It was a game changer for us because we didn't need to spend extra time writing the meeting minutes to keep track of essential pointers discussed.



- [View Microcall pricing details and edition comparison](https://www.g2.com/products/microcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A53%3A25+-0500&secure%5Bsession_id%5D=6fe64719-30e5-4bc6-90ee-9d600ec5ba08&secure%5Btoken%5D=cc2ae6d193389ea5f4d5d87e89c654ed57ad9155bbccf6abf5a7620906b54994&format=llm_user)

## Microcall Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text

**Monitoring**
- Interactions
- Web & Application Usage
- Mobile App Usage
- Screenshots
- Web Blocking

**Activity Monitoring - Employee Monitoring**
- Calls
- Email Activity Tracking
- Social Media Activity Tracking
- Live Chat

**Feedback**
- Archives

**Productivity Analytics - Employee Monitoring**
- Project
- Hours
- Intelligence
- Burnout Indicators

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