mHelpDesk Reviews & Product Details

The app is very simple and easy to use. Most people would be able to get a good grasp of the app in a couple of minutes. The pricing is also competitive, and there were not many technical issues. The app had many features of other field service apps such as the scheduling, job description, etc Review collected by and hosted on G2.com.

The desktop version was really cumbersome and didn't work as well as on mobile; which is strange as we often found this was the opposite. The invoicing features were also quite lacking in what we required. Review collected by and hosted on G2.com.

I love how helpdesk helps automate so many processes. Review collected by and hosted on G2.com.

Some things are a bit complicated to set up. Review collected by and hosted on G2.com.

mHelpDesk allows me to schedule our technicians with ease. We use this program to keep track of all our jobs, then download each job to give to our technician. This allows no jobs to be missed. One of the most helpful features is the map, as we direct the technician to the next nearby job and it's easy to see on a map. Review collected by and hosted on G2.com.

It would be very helpful if I could upload my Microsoft Excel spreadsheet into mHelpDesk so I don't have to manually enter all of them. It would also be helpful if I could easily map a route from one location to another, showing the path, distance, and time of the route. Review collected by and hosted on G2.com.

It is user friendly, not too expensive, exceptional customer service, emails are answered quickly. I feel so much more organized with M help desk Review collected by and hosted on G2.com.

I haven’t had any negative experience this far. Customer service is easily accessible Review collected by and hosted on G2.com.

I am ready to sift through a rundown of clients that live in a specific area to send an update email or update cards and simple planning. mHelpDesk gives you complete visibility over who's dealing with what and what's getting done. mHelpDesk's information security software. I like that you are offered a multi-day trial in the first place. It enabled me to check whether this product was what I required. I also like the price point after the trial, it fits within my budget. The product is easy to set up and install, as well as very user-friendly. I have not experienced any issues while running this program. Review collected by and hosted on G2.com.

It's not intuitive. I'd like more custom options and convenience. There are a few flaws with how it works if you don't do things in the exact order, for example, if you create an invoice it doesn't automatically create a job. Sometimes they take their time to do things that should be fixed asap. Review collected by and hosted on G2.com.

mHelpDesk makes it easy for multiple employees to enter work orders at the same time, so everyone is on the same page. It is helpful to have one tool that allows us to enter work order and schedule with maps & calendars. Review collected by and hosted on G2.com.

I would like to see the map more interactive, allowing me to measure distance from jobs & upload Excel spreadsheets. Review collected by and hosted on G2.com.

mHelpDesk enables us to smoothly create work orders, share them with our technicians, and plan the best routes for them. It is a smooth process that makes our work easier. Review collected by and hosted on G2.com.

The map program could be improved by allowing us to easily measure distance, pinpoint addresses, and download Excel spreadsheets. It would also be helpful to create more detailed reports so we can track last season's service calls with more details. Review collected by and hosted on G2.com.

mHelpDesk makes it easy for all users to enter jobs at the same time, which is handy on busy days. Everyone can also see the calendar and know where our technicians are so there is no confusion. Review collected by and hosted on G2.com.

It would be helpful if we could upload an Excel spreadsheet into the map and route distance and jobs a little more interactively. Review collected by and hosted on G2.com.

It allows us to focus on other areas allowing the constant growth of the company. Sun friendly interface clean and easy to use allows it to be compatible with other systems for its flexibility. Review collected by and hosted on G2.com.

I would like it to have a more modern appearance and that it represents the services offered by a change of appearance but the services it offers are perfect. Review collected by and hosted on G2.com.

mHelpDesk has been very convenient to schedule our technicians, providing tracking and easy maps to keep track of all our jobs. Review collected by and hosted on G2.com.

It would be helpful to be able to upload Excel spreadsheets into the maps, measure distance easily, and have a more interactive map overall. Review collected by and hosted on G2.com.