Bird Reviews & Product Details

Bird is a communications platform-as-a-service (CPaaS) company. At Bird we believe that communicating with a business should feel as natural as communicating with a friend. That’s why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, over 15,000 global customers rely on Bird to solve their communication challenges. Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before. To power these operations, we have offices on 4 continents and a world-class team of over 20 different nationalities available around the clock to support you.

Seller

Bird

Discussions

Bird Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by

Alistair Skelton (Marketing Analyst (Growth) at MessageBird)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 73 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Bird Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Bird, and what problem is it built to solve?

Bird is a cloud communications platform built around APIs that help businesses reach customers through SMS, voice, and messaging apps. It is intended to simplify real-time customer communication and help businesses manage those interactions through their existing systems.

What languages does Bird support?

Bird supports 7 languages: Dutch, English, French, German, Italian, Portuguese, and Spanish.

What company sizes and industries is Bird the best fit for?

Bird’s strongest fit appears to be small businesses, with mid-market organizations also represented. The most visible industry groups among positive experiences include software and IT, alongside travel and tourism.

How long does it take to implement Bird across a team?

Go-live is most commonly reported as taking under a month, though implementation can range from a day or less to several months. Some teams also reported never reaching go-live.

What customer support options does Bird provide, and how do users find the overall support experience?

Bird provides support through chat and email/help desk, along with knowledge-base resources; live-rep support is available 24/7. The experience is mixed: some users describe quick, helpful technical assistance, while others report slow responses, unresolved issues, or difficulty reaching support.

G2 reviews are authentic and verified.

Here's how.

Stephen D.

adult support worker

Information Services

Mid-Market (51-1000 emp.)

7/30/2018

"Really useful tool, easy to use"

4.5/5

What do you like best about Bird?

Really easy to use, easy to text thousands in seconds Review collected by and hosted on G2.com.

What do you dislike about Bird?

Doesn't always work with Internet Explorer Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/1/2018

"A really splendid product"

4.5/5

What do you like best about Bird?

How easy it is to use & integrate with your app. I have a ruby app, and it comes with a gem that I candirectly use. Plus all the analytics support Messagebird has, its awesome Review collected by and hosted on G2.com.

What do you dislike about Bird?

Well, there have been issues sometimes with operators in some countries where the sms's wer blacklisted, but the support was really on it & got it resolved in a day Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/1/2018

"Awesome Service"

5/5

What do you like best about Bird?

This tool allowed us to provide a service that local nonprofits need. Before we were spending a lot of time and donor dollars to make it happen. Now we've got Message Bird. Excellent. They even worked with us to work out a custom solution to our particular problem. Great customer service. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There's not much negative I have to say about this tool. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

5/1/2018

"Easy to use, convenient platform with helpful staff"

5/5

What do you like best about Bird?

The ability to send test SMS messages and review before sending Review collected by and hosted on G2.com.

What do you dislike about Bird?

That the campaigns sent do not stay on your account for more than a month. This makes it more challenging to review and analyse past campaigns Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

5/1/2018

"Usage Ecperience"

4.5/5

What do you like best about Bird?

My fav part using message bird is that I can upload a customized file in which I can put a different message for each different contact. Review collected by and hosted on G2.com.

What do you dislike about Bird?

There are certain legal restrictions which gave me a hard time. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/1/2018

"Quick and cost effective solution "

4/5

What do you like best about Bird?

It's very intuitive and the dashboard is easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Bird?

I have had some problems with uploading files to a Group, usually have to do it a couple of times for it to work, but not a major problem. Review collected by and hosted on G2.com.

Recommendations to others considering Bird:

Worth a try at very low financial cost. Review collected by and hosted on G2.com.

What problems is Bird solving and how is that benefiting you?

As a small charity, we wanted to be able to communicate with those donors who had given us permission to use SMS as a contact stream. As we are dealing with low volumes, other products had seemed cost prohibitive but MessageBird has enabled us to test this cheaply and easily. Review collected by and hosted on G2.com.

Rudy D.

Small-Business (50 or fewer emp.)

5/1/2018

"Good API but missing functions"

4/5

What do you like best about Bird?

the simple interface, the simple billing process Review collected by and hosted on G2.com.

What do you dislike about Bird?

missing information bills per country per sending Review collected by and hosted on G2.com.

koral e.

CTO

Small-Business (50 or fewer emp.)

4/10/2018

"Good, with points to impove"

5/5

What do you like best about Bird?

pay per second

caller ID to choose

good pricing Review collected by and hosted on G2.com.

What do you dislike about Bird?

no import numbers for SIP calls.

no israel numbers to choose from when buy numbers Review collected by and hosted on G2.com.

Verified User in Veterinary

Enterprise (> 1000 emp.)

5/1/2018

"Reliable service responsive account and technical support"

5/5

What do you like best about Bird?

Response times to business and technical requests.

Constantly adding new services.

Great customer portal site and technical documentation. Review collected by and hosted on G2.com.

What do you dislike about Bird?

Rates are a bit higher than competitor so challenging now that we are at higher volume. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/10/2018

"CTO and Project manager Web and mobile "

4/5

What do you like best about Bird?

MessageBird admin panel, Quick response on issues from the support team, Simplicity of the API Review collected by and hosted on G2.com.

What do you dislike about Bird?

some countries have restrictions on delivering messages and it need to fill some forms and take approvals, Even it is approved sent message "from" not properly passing. Review collected by and hosted on G2.com.