Medallia Agile Research Reviews & Product Details

The creation of the survey and distribution of the survey to everyone to participate. And customisable Review collected by and hosted on G2.com.

Too complex to customise. Not easily understood for everyone i.e requires skill person. Review collected by and hosted on G2.com.

Easy to use and very self explanatory without unnecessary things Review collected by and hosted on G2.com.

Confusing when trying to build a survey and distribute Review collected by and hosted on G2.com.

I love the simplicity in use but wide range of reports you can get through this system Review collected by and hosted on G2.com.

I wish we could ask more than just one question but I understand why one question is the main focus Review collected by and hosted on G2.com.

The ease of tracking survey results and accessing visuals such as graphs and other collected data. Review collected by and hosted on G2.com.

Bugs that need fixing when generating surveys. The software froze on me several times when trying to enter questions for a survey. We ended up switching to Survey Monkey. Review collected by and hosted on G2.com.

Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions).

Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates.

I love having the ability to manage and respond to all of our feedback inside of the dashboard without needing to go back and forth with my email client.

But, where Promoter really shines is with their analytical tools. We like to filter our NPS data by different variables, such as business type. This helps us understand not just how we're doing overall, but more importantly, within each of our four core customer types. That along with the trending data is worth the price alone.

Did I mention their customer service? Yep, that's pretty amazing as well. Review collected by and hosted on G2.com.

Just wish I had more customers to gather feedback from. :) Review collected by and hosted on G2.com.

I love the ability to spot downward trends and issues within our community before the problem becomes unbearable. Review collected by and hosted on G2.com.

- I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided.

- auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :( Review collected by and hosted on G2.com.

I love how you can look at the survey results as a whole but can drill down as needed. The ability to respond directly to the feedback itself is also wonderful. The simplicity of the feedback form encouraged more feedback from the participants. Review collected by and hosted on G2.com.

Unable to select the individual feedback from the dashboard. The filter is not interactive and can only set one at a time. Review collected by and hosted on G2.com.

While it is very defined in the process, there is a logical reason for Promoter working the way it does and if you use it to its full capability the insights into your customer base are impactful. Review collected by and hosted on G2.com.

I get a higher than average response rate, but of course I'd prefer if all of my surveys were answered Review collected by and hosted on G2.com.

The ready-made klips and the nice graphics. Also building from scratch is pretty easy without any programming skills etc. Review collected by and hosted on G2.com.

None really... additional sources and connections are always welcome. Maybe the possibility to export klips to Powerpoint. Review collected by and hosted on G2.com.

I present to our leadership team, our NPS results obtained by Promoter and it has always led to a clear and detailed understanding of where we are. The graphs and charts give great visual representation of our scores and performance as a staff. If I ever have a questions or issue with the platform, the support from Promoter has always been 10/10. Review collected by and hosted on G2.com.

No keyboard shortcuts for easier/quicker workflow. Would love to see some implemented in the future. Review collected by and hosted on G2.com.