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Matrix42 FastViewer Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Matrix42 FastViewer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Matrix42 FastViewer, and what problem is it built to solve?

Matrix42 FastViewer is used for remote support and online collaboration, helping teams connect to and control computers from a distance. Users also rely on it for online meetings, screen sharing, and remote troubleshooting.

What company sizes and industries is Matrix42 FastViewer the best fit for?

Matrix42 FastViewer’s strongest fit appears to be small businesses and mid-market teams, with users also represented across several industries. The clearest clusters are:
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Technology-related industries: Computer software and information technology and services.

What customer support options does Matrix42 FastViewer provide, and how do users find the overall support experience?

Matrix42 FastViewer provides FAQs and forums, email or help desk, phone support, and a knowledge base. Phone support offers a direct way to reach a support representative. The support experience is mixed: users describe knowledgeable, responsive help, while others report difficulty getting assistance with particular issues.

Matrix42 FastViewer Reviews (84)

Reviews

Matrix42 FastViewer Reviews (84)

4.3
84 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Grecia G.
GG
Grecia G.
Assistant responsable community management
Mid-Market (51-1000 emp.)
"Fastviewer is the best and easy way for online collaboration."
4.5/5
What do you like best about Matrix42 FastViewer?

It was one of the biggest concerns for me to give 100% availability especially in days of COVID-19 but at the same time resolving the problem of my team was also one of my duty so Fastveiwer made it quite easy and convenient for me. With it, I can arrange a webinar, any online meeting, and online conference from anywhere. It has the capacity to hold 100 attendees for any meeting and also it doesn’t require installation (which usually takes a lot of time). It’s one month trial also helped me in choosing it. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I found it a bit expensive because of its other charges like that of license and prepaid service too. According to me, it becomes difficult for an average person to use it although it is a basic need of these days. Review collected by and hosted on G2.com.

Mukul V.
MV
Mukul V.
Student
Small-Business (50 or fewer emp.)
"Fast, User Friendly UI and easy to use in fast paced environment"
4.5/5
What do you like best about Matrix42 FastViewer?

Thing I like most about Fastviewer is its user-friendly interface and it enables me to connect with other members of the team efficiently and I can manage the connection fluently without any hurdles in configuring. I can connect with different operating systems, thus offering wide compatibility in different work scenarios, or relationship supplier-client, tutor-student, etc. It can be used to give inductions of use of software meetings between different members of a group. I can customize my invitations to send to different participants. This is just like the tool I need to work efficiently. It enables me to communicate with my team perfectly without any problem. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It is a software intended for corporate use, and although it has several ways to pay according to use, such as purchase of a license, prepaid service by time or income according to its use, it can become expensive for a small business. I think there should be a way to use it for free. Review collected by and hosted on G2.com.

mike j.
MJ
mike j.
Sales And Marketing Specialist
Internet
Small-Business (50 or fewer emp.)
"the most used tool for all the industries"
4.5/5
What do you like best about Matrix42 FastViewer?

I love this software its simplicity and design which is based to meet all the needs of users from being able to share your screen with some other merchant user employee companion client etc, allows us to have an instant messaging that is very helpful at the moment to be explaining something when we are in a video called live allow us that possibility that two users or more being at such distant distances can have a communication with a very clear image and perfect sound is a tool that will all facilitate our work Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There really are no failures as such in this software we would rely more on the way in which they let us use them, they have designed this software in a more corporate way for larger companies that makes when a user or small business starts using this software would be complicated by several aspects including the economic aspect and I think it is a very important aspect since if it is not profitable there are many more options in the market cheap Review collected by and hosted on G2.com.

Nehmib o.
NO
Nehmib o.
Marketing Officer
Mid-Market (51-1000 emp.)
Originally submitted 10/13/2019
Business partner of the seller or seller's competitor, not included in G2 scores.
"Incredible Online Meeting Tool"
5/5
What do you like best about Matrix42 FastViewer?

FastViewer is an incredible online meeting tool. It's been my all-time software to conduct meetings with my clients on a daily basis. The application offers instant messaging with a reliable connection. This application allows up to 100 participants, making it suitable for conducting meetings with quite a larger group of people. Before committing to using the application, it provides a trial version for you to familiarize yourself with it. This helps a lot with users who have doubts about the application. I simply love how the application works. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Setting up the application for the first use is quite lengthy. The process can be hard to understand, and configurations are also tiresome. Review collected by and hosted on G2.com.

vicky v.
VV
vicky v.
Software Engineer
Computer Software
Mid-Market (51-1000 emp.)
"fast fast viewer"
4.5/5
What do you like best about Matrix42 FastViewer?

enables you to make a progressively corporate picture of the remote association benefits between groups, giving various choices, for example, remote sessions to help, permitting trade the location of the association with see and show by and large, can be utilized to give enlistments of utilization of programming, work gatherings between various individuals from a gathering. You can redo the solicitations that are made to the members You can make associations between PCs with various working frameworks, along these lines offering wide similarity in various work situations, or relationship provider-customer, guide-student, and so forth. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It is a product planned for corporate use, and despite the fact that it has a few different ways to pay as per use, for example, buy of a permit, prepaid service by time or salary as per its use, it can wind up expensive for an independent venture. Review collected by and hosted on G2.com.

RM
Ron M.
User
Mid-Market (51-1000 emp.)
"Different approaches in different subprograms of the same package."
5/5
What do you like best about Matrix42 FastViewer?

It allows you to create an overall image of remote computer communication facilities, offering various options, such as remote support sessions, enabling you to share the contact address to display and reveal as needed. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It is a software intended for corporate use, and although it has several forms of payment depending on the use, such as the purchase of a license, prepaid service for time or income according to its use, it can be expensive for a small business. Review collected by and hosted on G2.com.

Mariana L.
ML
Mariana L.
Marketing Product Manager - L'Oréal Paris Skincare
Mid-Market (51-1000 emp.)
"Fastviewer our experience has been the best"
4/5
What do you like best about Matrix42 FastViewer?

We have used Fastviewer for many purposes, especially it has helped us a lot to conduct training workshops and webinars for our administrative staff, and it has also helped us to solve problems quickly, almost instantly, with technical support. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

We don't have major issues with FastViewer other than implementation, but what we would have to say is that its price for a small company is really expensive. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
Originally submitted 11/21/2019
"Meetings made easy"
3/5
What do you like best about Matrix42 FastViewer?

Fastviewer is excellent due to its simplicity, and it's straightforward to use. Furthermore, creating or joining meetings can be done with minimal hassle. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I think the cost is a little "excessive", would be nice to see them reworking their pricing plans. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Start and join meetings fast!"
3.5/5
What do you like best about Matrix42 FastViewer?

The clue is in the name, Fastviewer is a great software. It's easy to start or join meetings, as well as to share the screen on occasion without interruptions. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I have experienced some lags at certain points, which could potentially be caused by the reliability of the internet connection at the time. Review collected by and hosted on G2.com.

Verified User in Music
AM
Verified User in Music
Mid-Market (51-1000 emp.)
"Fastviewer"
3.5/5
What do you like best about Matrix42 FastViewer?

Our company used for online meetings. Very stable with little to none glitches during the meetings. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Works better on Android devices rather than iOS personally. I had some Audio issues using this on iOS Review collected by and hosted on G2.com.

Questions about Matrix42 FastViewer? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 2 years ago

What is Fastviewer used for?

OM
Only Me
•
Last activity over 4 years ago

Ok

2 Upvotes
2
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Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Perceived Cost

$$$$$
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