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Matrix42 FastViewer Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find FastViewer's ease of use remarkable, making remote communication and meetings straightforward and efficient. (22 mentions)
Users value the ease of connectivity for remote control, enhancing remote work efficiency and collaboration. (14 mentions)
Users value the secure connection protocols of Matrix42 FastViewer, enhancing trust in remote support and communication. (8 mentions)
Users praise the high-quality audio and user-friendly interface of Matrix42 FastViewer, enhancing online meeting experiences. (8 mentions)
Users value the amazing video quality of Matrix42 FastViewer, enhancing their remote communication and collaboration experience. (7 mentions)
Users find FastViewer relatively expensive, especially for small businesses, limiting access to its features. (8 mentions)
Users find the limited features of FastViewer restrict flexibility and customization, impacting overall user experience. (6 mentions)
Users face connectivity issues with Matrix42 FastViewer, leading to frustrations and disruptions during use. (5 mentions)
Users experience connection issues with Matrix42 FastViewer, often facing difficulties in accessibility and data transfer. (4 mentions)
Users find the slow loading time of Matrix42 FastViewer frustrating, especially during large file transfers. (4 mentions)

5 Pros or Advantages of Matrix42 FastViewer

5 Cons or Disadvantages of Matrix42 FastViewer

Matrix42 FastViewer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Matrix42 FastViewer, and what problem is it built to solve?

Matrix42 FastViewer is used for remote support and online collaboration, helping teams connect to and control computers from a distance. Users also rely on it for online meetings, screen sharing, and remote troubleshooting.

What company sizes and industries is Matrix42 FastViewer the best fit for?

Matrix42 FastViewer’s strongest fit appears to be small businesses and mid-market teams, with users also represented across several industries. The clearest clusters are:
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Technology-related industries: Computer software and information technology and services.

What customer support options does Matrix42 FastViewer provide, and how do users find the overall support experience?

Matrix42 FastViewer provides FAQs and forums, email or help desk, phone support, and a knowledge base. Phone support offers a direct way to reach a support representative. The support experience is mixed: users describe knowledgeable, responsive help, while others report difficulty getting assistance with particular issues.

Matrix42 FastViewer Reviews (84)

Reviews

Matrix42 FastViewer Reviews (84)

4.3
84 reviews
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Sahaya S.
SS
Sahaya S.
Sourcing Manager
Small-Business (50 or fewer emp.)
"Better One For Online Meeting & Webinar"
4/5
What do you like best about Matrix42 FastViewer?

Presentation and webinar support, apart from online meeting support. One point solution Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Didn't find any issues as of now. It is bit slow. Review collected by and hosted on G2.com.

Singh R.
SR
Singh R.
Software Engineer
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration"
4.5/5
What do you like best about Matrix42 FastViewer?

I really like how easy FatsViewer is to use. setting up remote sessions takes just a few clicks and its been very stable even with slower internet connections. the interfae is clean and straightforward, which makes it easy to guide without any confusion. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

user interface is a bit outdated compared to some newer tools. it works fine but a more modern design and smoother navigation would improve the overall experience. also occasional connection drops can be frustrating though they are not frequent. Review collected by and hosted on G2.com.

Jayson E.
JE
Jayson E.
Senior Recruitment Consultant
Small-Business (50 or fewer emp.)
"Efficient and User-Friendly File Viewer: A Game-Changer"
4.5/5
What do you like best about Matrix42 FastViewer?

I like FastViewer's seamless remote support and collaboration features the most. Its intuitive interface, fast connection setup, and robust security make it an excellent tool for troubleshooting or hosting virtual meetings efficiently. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I dislike that FastViewer can sometimes feel limited in customization options or integration with other tools, which might restrict flexibility for certain users. Additionally, the occasional connectivity issues can disrupt the experience. Review collected by and hosted on G2.com.

Mohammed S.
MS
Mohammed S.
Director
Small-Business (50 or fewer emp.)
"it is like looks a good"
4/5
What do you like best about Matrix42 FastViewer?

Ease of Use Ease of Implementation Number of Features Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Implementation Customer Support Integration Review collected by and hosted on G2.com.

Verified User in Computer Networking
GC
Verified User in Computer Networking
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"good"
2.5/5
What do you like best about Matrix42 FastViewer?

good i like it about the product and the software Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

there is no such thing about disliking the product Review collected by and hosted on G2.com.

ZB
Zico B.
Construction Project Manager
Business Supplies and Equipment
Enterprise (> 1000 emp.)
"Makes it easier to perform remote support."
4/5
What do you like best about Matrix42 FastViewer?

The remote desktop to desktop function has been an advantage in solving user problems encountered in operation of FastViewer. For me, it’s guaranteed a reasonable performance on most of computers I encounter. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

The mobile app version of FastViewer may not operate smoothly occasionally. The problems I have faced are connectivity and latency problems during the remote sessions either from smartphone or Tablet. Review collected by and hosted on G2.com.

TM
Tesoreria M.
Senior Project Analyst
Government Administration
Mid-Market (51-1000 emp.)
"Ensuring usability and convenience"
4/5
What do you like best about Matrix42 FastViewer?

By having FastViewer I am able to immediately begin remote control sessions with clients without downloading and installation. The screen sharing and audio/video conferencing bars are functional. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Large files when transferred within FastViewer can be very agonizing. The file transfer seems to be slow compared to some specific software that has been designed for the sole purpose of file transferring. Review collected by and hosted on G2.com.

Kiều Oanh H.
KH
Kiều Oanh H.
Senior Content Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"I find this service quite good, fast, and provides good user support."
4.5/5
What do you like best about Matrix42 FastViewer?

Easy to use and brings many values to users. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I haven't found any points that don't suit me, I will use it to the best of my ability. Review collected by and hosted on G2.com.

MK
Mani K.
Mid-Market (51-1000 emp.)
"Meeting conducting software in virtual mode"
4.5/5
What do you like best about Matrix42 FastViewer?

The most using application in the market for scheduling and conducting the conferences and virtual meets so easily. The UI presentation of the application is quite fascinating in looks for the users. Does have all the necessary features and options in it required for the virtual meeting purpose. Offers great powerful abilities to schedule the meets, have connected and communications with the clients through the online calling feature of it. The best thing is that Fastviewer can be used at anytime because of its web accessing technology. The quick accessing and fats meeting joining abilitiy of this application is amazing, the users or attendies just need to click on the meeting shared to them, and good togo, they are into the meet. You can use it for taking daily basis work or task updates from your employees working from different locations. Get connected with your client companies and share important docs to very easily. There are also so many inbuilt amazing options and connectors available in this like, file sharing feature, screen sharing feature, white baord and many more. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

When using the web application of Fastviewer, the screen sharing gets a little bit laggy and responds by taking some time. The response time is delayed a little bit while screen sharing. Review collected by and hosted on G2.com.

Summit B.
SB
Summit B.
Senior Software Engineer
Small-Business (50 or fewer emp.)
"A Corporate Game Changer"
4/5
What do you like best about Matrix42 FastViewer?

Fastviewer packs a punch with its full set of features for lead generation, creating opportunities, and clinching victories. Sure, the initial setup might take a hot minute, but once you dive into those deeper features, it’s like finding a hidden treasure. From a corporate standpoint, Fastviewer fits our needs like a glove. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

B2C has its limits when stacked up against the pricing structure. Review collected by and hosted on G2.com.