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Matrix42 FastViewer Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Matrix42 FastViewer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Matrix42 FastViewer, and what problem is it built to solve?

Matrix42 FastViewer is used for remote support and online collaboration, helping teams connect to and control computers from a distance. Users also rely on it for online meetings, screen sharing, and remote troubleshooting.

What company sizes and industries is Matrix42 FastViewer the best fit for?

Matrix42 FastViewer’s strongest fit appears to be small businesses and mid-market teams, with users also represented across several industries. The clearest clusters are:
  • Small businesses: Teams with 50 or fewer employees.
  • Mid-market: Organizations with 51–1,000 employees.
  • Technology-related industries: Computer software and information technology and services.

What customer support options does Matrix42 FastViewer provide, and how do users find the overall support experience?

Matrix42 FastViewer provides FAQs and forums, email or help desk, phone support, and a knowledge base. Phone support offers a direct way to reach a support representative. The support experience is mixed: users describe knowledgeable, responsive help, while others report difficulty getting assistance with particular issues.

Matrix42 FastViewer Reviews (84)

Reviews

Matrix42 FastViewer Reviews (84)

4.3
84 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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ZI
Zakaria I.
Freelancer
Mid-Market (51-1000 emp.)
"Fastviewer review"
4.5/5
What do you like best about Matrix42 FastViewer?

This is the finest in class for me to use online conferencing. With a fastviewer, we can hold online meetings and presentations. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

This product has nothing to hate about it. It includes all of the tools required for the conference. Review collected by and hosted on G2.com.

Verified User in Computer Software
IC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A great remote working solution"
4/5
What do you like best about Matrix42 FastViewer?

Fastviewer is one of the useful softwares available that can help to connect, share and work collaboratively in a remote environment. I started using it based on the positive reviews from several users and there is no doubt that I second their opinion. Fastviewer is relatively easy to use and users can remotely control the other devices, transfer files, conduct audio and video conferences and webinars without any lags. The best part is that it is compatible with all operating systems like Windows, Mac, Android and iOS which helps the users to be not restricted to a single platform. Also the features like end to end encryption along with good customer support make it a perfect option for organizations that are looking for remote working collaboration solutions. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I feel the User Interface can be improved and a free version of this product should be introduced. Also, if the developers can bring in additional options to use and pay and more pricing plans, it will be helpful for the users who have budget constraints. Review collected by and hosted on G2.com.

Sean S.
SS
Sean S.
Business Development Manager
Mid-Market (51-1000 emp.)
"Easy to use conferencing"
4/5
What do you like best about Matrix42 FastViewer?

The learning curve was low and we were able to start conferences with small and large numbers quite quickly Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It's not as well known as some of the other options out there, and we did have a few people outside the organization thinking invites were spam. Review collected by and hosted on G2.com.

Heema S.
HS
Heema S.
IT Recruiter
Small-Business (50 or fewer emp.)
"Loving the Fastviewer app"
5/5
What do you like best about Matrix42 FastViewer?

Being new to the market it has so many features for remote sessions, meeting scheduling and other features in one Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Sometimes the application hangs and closes due to a memory issue Review collected by and hosted on G2.com.

Karen S.
KS
Karen S.
care provider
Small-Business (50 or fewer emp.)
"working remotely"
5/5
What do you like best about Matrix42 FastViewer?

Using this allows you to be able to work from home and be able to get connected quickly and securely online. Using this enables you to keep your distance and still keep in touch and communication can be from anywhere there are no holdbacks. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There is nothing I can see that I dislike using this software. The only thing that would not work out is a bad Wi-Fi connection. I don't see where any improvements need to be made. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Fastviewer for video conferencing"
5/5
What do you like best about Matrix42 FastViewer?

Fastviewer is one of the amazing tools for video conferencing, business-related meetings, requirements gatherings, and content sharing functionalities. This software incorporates necessary security functionalities as well. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Almost all the functionalities and security-related functionalities are good! It has a user-friendly UI as well! So as a user, I loved almost all the functionalities. Review collected by and hosted on G2.com.

manohar b.
MB
manohar b.
Lead Consultant
Information Technology and Services
Enterprise (> 1000 emp.)
"fastviewer"
4/5
What do you like best about Matrix42 FastViewer?

It is good for online meetings and web conferences. I like this is the one. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Sometimes it is struck and not able to hear anything in between the meeting. Review collected by and hosted on G2.com.

Dr Tahir Hussain  K.
DK
Dr Tahir Hussain K.
Assistant Principal Medical Officer (BPS-19)
Small-Business (50 or fewer emp.)
"quality tool with friendly use"
5/5
What do you like best about Matrix42 FastViewer?

As Name directly attracts the user about its quality and fast solution of problems. A tool which provides easy to start, as well as to share the screen on without interruptions. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Sometimes I face lagging and delay in workimg which may be improved with good speed of internet connection. Review collected by and hosted on G2.com.

Mst Rahima K.
MK
Mst Rahima K.
Sales Executive
Small-Business (50 or fewer emp.)
"Meeting progressed beyond"
4/5
What do you like best about Matrix42 FastViewer?

Fastviewer is one of the most useful features on the market, and it's neatly organized, as far as I can tell. User-friendly UI makes it easy for me to connect with other members of my team and manage the connection without any hassles in configuring. Fastviewer allows us to define remote connection services in a more professional light among teams. We can connect computers with different operating systems in this way, allowing us to handle a wide range of situations. Signing up is simple, and it's perfect for software training sessions or team meetings. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Fastviewer is a corporate-oriented solution, and while it does offer a variety of payment options, it might be expensive for a small business. The expenses of a license, a time-based prepaid service, or a revenue-based on usage may add up over time. Review collected by and hosted on G2.com.

laraib m.
LM
laraib m.
Marketing Executive
Small-Business (50 or fewer emp.)
"Multiple functional Remote collaboration software"
3.5/5
What do you like best about Matrix42 FastViewer?

Fastviewer is easy to use.

You can share your screen with others during meetings because it remotely works.

During sessions, image/ screen and sound quality are excellent.

Its instant message facility is beneficial.

Provide multiple functional facilities. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It meet all my requirements but its quite expensive for a a small business Review collected by and hosted on G2.com.

Questions about Matrix42 FastViewer? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
•
Last activity almost 2 years ago

What is Fastviewer used for?

OM
Only Me
•
Last activity over 4 years ago

Ok

2 Upvotes
2
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Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

Perceived Cost

$$$$$
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