Matrix42 FastViewer Reviews & Product Details

Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations.

Seller

Matrix42

Discussions

Matrix42 FastViewer Community

Solution Type

Best-of-Breed

Overview by

Claudia Gärtner (Marketing & Administration bei FastViewer GmbH)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 84 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Matrix42 FastViewer Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Matrix42 FastViewer, and what problem is it built to solve?

Matrix42 FastViewer is used for remote support and online collaboration, helping teams connect to and control computers from a distance. Users also rely on it for online meetings, screen sharing, and remote troubleshooting.

What company sizes and industries is Matrix42 FastViewer the best fit for?

Matrix42 FastViewer’s strongest fit appears to be small businesses and mid-market teams, with users also represented across several industries. The clearest clusters are:

Small businesses: Teams with 50 or fewer employees.
Mid-market: Organizations with 51–1,000 employees.
Technology-related industries: Computer software and information technology and services.

What customer support options does Matrix42 FastViewer provide, and how do users find the overall support experience?

Matrix42 FastViewer provides FAQs and forums, email or help desk, phone support, and a knowledge base. Phone support offers a direct way to reach a support representative. The support experience is mixed: users describe knowledgeable, responsive help, while others report difficulty getting assistance with particular issues.

G2 reviews are authentic and verified.

Here's how.

CA Sachin G.

Associate Consultant

Small-Business (50 or fewer emp.)

12/28/2022

"This is a great website to visit"

3.5/5

What do you like best about Matrix42 FastViewer?

About the content it has provided with in the site Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Format it showed inside the site that should be improved Review collected by and hosted on G2.com.

Shivani J.

Analyst

Education Management

Small-Business (50 or fewer emp.)

12/4/2022

"Fastviewer for all your administration needs"

5/5

What do you like best about Matrix42 FastViewer?

In the IT sector, fastviewer is very helpful for remote access and hotline services Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Accessibility is an issue many a times and connectivity can be improved. Review collected by and hosted on G2.com.

Devin H.

Account Coordinator

Small-Business (50 or fewer emp.)

10/17/2022

"Fastviewer review"

4/5

What do you like best about Matrix42 FastViewer?

I used fastviewer for an online meeting between my Saint Louis and Laredo offices. I had no issues; the user interface was friendly. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

The connection was not the best. I've had this problem with many online applications that provide the same service. I'm not sure if it is my connection. Review collected by and hosted on G2.com.

Elson P.

Search Engine Optimization Analyst

Mid-Market (51-1000 emp.)

Originally submitted 6/30/2022

"Best Desktop sharing software"

4/5

What do you like best about Matrix42 FastViewer?

Powerful, Fast, and Very Cheap! FastViewer Instant Meeting is the answer for any type of online collaboration, from the online presentation to the team meeting to live assistance, whether it be for online meetings, interactive web conferencing, or online training. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There are currently no drawbacks. but may get better still in the days to come. Review collected by and hosted on G2.com.

Debasmita D.

Developer Community Manager

Mid-Market (51-1000 emp.)

7/21/2022

"Awesome experience"

5/5

What do you like best about Matrix42 FastViewer?

FastViewer is a multi-functional platform for online collaboration and remote system maintenance. The software transmits desktop screen content and grants remote control and access to computers. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

Nothing I disliked about it as of now. Everything is very fine. Review collected by and hosted on G2.com.

What problems is Matrix42 FastViewer solving and how is that benefiting you?

1. 256-bit AES end-to-end encryption. Highly secure data centers

2.The customer portal allows customization, integration & individual solutions

3.Comprehensive conference planner and convenient meeting invitations

4.Selectable server location, own server solution possible

5.Real-time communication, available across platforms from anywhere Review collected by and hosted on G2.com.

Sunny B.

Assistant Manager

Mid-Market (51-1000 emp.)

4/21/2022

"360 Degree Viewer"

4.5/5

What do you like best about Matrix42 FastViewer?

I like to use web conferencing this is best in class. we can conduct meetings and presentations online with a fastviewer. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There is nothing to dislike about this product. It contains all the tools which are needed for the meeting. Review collected by and hosted on G2.com.

Recommendations to others considering Matrix42 FastViewer:

I strongly recommend to all customers to use the instant meeting tool which gives you real-time video quality and is best in use. Review collected by and hosted on G2.com.

What problems is Matrix42 FastViewer solving and how is that benefiting you?

I am looking for a mass video conferencing app where I can take meetings online and give point solutions to customers. Review collected by and hosted on G2.com.

Noael S.

Manager

Small-Business (50 or fewer emp.)

6/9/2022

"Saving time, ease of use, and flexibility."

4/5

What do you like best about Matrix42 FastViewer?

I love the remote feature, that is hands down the best feature, I get that ease of mind that I can go on vacations, and not miss important business customers. I don't know what I would do without it. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There isn't much that I don't like, everything is great, the website might be a bit bland, but other than that it's worked amazingly. Review collected by and hosted on G2.com.

Syed Hamidur R.

Employment Officer

Mid-Market (51-1000 emp.)

4/20/2022

"one click meeting setup service"

5/5

What do you like best about Matrix42 FastViewer?

Fastview is the best virtual meeting platform right now. With this software, you can quickly start a meeting and get a good audio-video. This software gives us extra features and a user-friendly dashboard. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

I can not dislike their service only for their customer-friendly behaviour and customers support facilities because they are always active and solve your problem as soon as possible. Review collected by and hosted on G2.com.

Recommendations to others considering Matrix42 FastViewer:

I like to recommend this service to my friends who like to complete their lot of meeting remotely Review collected by and hosted on G2.com.

What problems is Matrix42 FastViewer solving and how is that benefiting you?

I used their service for my professional and personal work. If you want to complete your daily meeting with colleagues remotely, use this fast service. No matter where you are, no matter when you start Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/2/2022

"Good solution for online meetings and remote transmission of data files"

4/5

What do you like best about Matrix42 FastViewer?

Fastviewer is a great app for remote collaboration, online meetings, webinars, and seamless transmission of data files. It is very light and easy to operate from pocket devices like mobile phones. It also has end to end encryption of data feature which provides a complete peace of mind in terms of data security. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

There is nothing that I dislike about this product but I feel not many users are aware of this product, so product developers need to do a bit more on creating awareness of this. Review collected by and hosted on G2.com.

Abdul M.

Govt. Employee

Mid-Market (51-1000 emp.)

1/31/2022

"Easy to use and work friendly"

5/5

What do you like best about Matrix42 FastViewer?

Fastviewer works phenomenally. Indeed, there is a lot of programming out there like Fastviewer; in any case, with every one of the various elements they offer, it's genuinely an all-inclusive resource. Usability and having no errors were extraordinary. Review collected by and hosted on G2.com.

What do you dislike about Matrix42 FastViewer?

It tends to be somewhat difficult to navigate from one area to another; with so much information available on the site, it's easy to get overwhelmed. One thing that we didn't like, as a company using Fastviewer, was navigating from one page to another. Review collected by and hosted on G2.com.