MAD Over Cloud is a comprehensive cloud hosting and connectivity solution designed to empower businesses by providing a robust suite of telecommunication services. This all-in-one platform enables organizations to manage their communication needs efficiently, ensuring seamless operations and enhanced productivity. Key Features and Functionality: - Phone Extensions: Facilitate internal and external communication with customizable phone extensions tailored to your business structure. - Line Hunts: Ensure no call goes unanswered by distributing incoming calls across multiple lines, optimizing call management. - Call Queues: Manage high call volumes effectively by placing incoming calls in queues, reducing wait times and improving customer satisfaction. - Interactive Voice Response (IVR: Automate call routing with IVR systems, allowing callers to interact through voice or keypad inputs for efficient service. - Soft Phones: Enable employees to make and receive calls via computers or mobile devices, supporting remote work and flexibility. - Voicemails: Provide reliable voicemail services to capture messages when lines are busy or unattended. - On-Hold Messages: Enhance caller experience with customized on-hold messages or music, keeping clients engaged during wait times. Primary Value and Solutions Provided: MAD Over Cloud addresses the critical need for reliable and scalable communication infrastructure without the burden of significant upfront investments. By offering a hosted solution, businesses can achieve 99% uptime without the costs associated with server maintenance or PABX systems. The service operates on a flexible, user-based monthly pricing model, which includes handsets, ensuring cost-effectiveness. This approach allows organizations to focus on their core operations while benefiting from a robust and adaptable communication system.