# mHelpDesk Reviews **Vendor:** mHelpDesk **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 146 ## About mHelpDesk Win more jobs with mhelpDesk. Get organized and grow your business with mHelpDesk. 10,000+ businesses have already made the switch. ## mHelpDesk Pros & Cons **What users like:** - Users love the **ease of use** of mHelpDesk, finding it intuitive and user-friendly for their needs. (1 reviews) - Users find mHelpDesk **very easy to use** , enhancing their overall experience and satisfaction with the product. (1 reviews) **What users dislike:** - Users report **feature limitations** and integration issues with mHelpDesk, leading to dissatisfaction with its overall functionality. (1 reviews) - Users experience **integration issues** with mHelpDesk, hindering collaboration with other tools and affecting support quality. (1 reviews) - Users express frustration with the **missing features** in mHelpDesk, impacting their efficiency and satisfaction. (1 reviews) - Users express frustration with **poor customer support** , which hinders their experience and resolution of issues. (1 reviews) - Users are frustrated with the **poor support** from mHelpDesk, impacting their overall experience and satisfaction. (1 reviews) - Software Bugs (1 reviews) - Technical Issues (1 reviews) ## mHelpDesk Reviews ### 1. Very Easy to Use—Love It **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about mHelpDesk?** It is very easy to use, and I like it very much. **What do you dislike about mHelpDesk?** Sometimes the app freezes while I’m using it. **What problems is mHelpDesk solving and how is that benefiting you?** It helps resolve customer complaints and address customer service issues. ### 2. Needs to be highly improved **Rating:** 1.5/5.0 stars **Reviewed by:** Erick S. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about mHelpDesk?** It has been a year since used or switched from it. It has potential, but can't compete with other CRMs **What do you dislike about mHelpDesk?** Lack of features or integration with other tools. Poor support **What problems is mHelpDesk solving and how is that benefiting you?** Customer service management ### 3. All encompassing system for scheduling, field reporting, and invoicing **Rating:** 4.5/5.0 stars **Reviewed by:** Dave F. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about mHelpDesk?** This program is not complicated for individuals who are not great with technology and It has an infinite number of customers you can add to the system. **What do you dislike about mHelpDesk?** It is a little expensive, you cannot delete old users/staff from the system in the even they leave the business. **Recommendations to others considering mHelpDesk:** This product is good if you have a large staff. The app functions well. Our favorite part of the system is the flow between adding a new customer, scheduling work, reporting work completed, generating an invoice, and then flowing straight into QuickBooks for accounting. **What problems is mHelpDesk solving and how is that benefiting you?** Scheduling, Field reporting, and invoicing. These three functions flow together now and present a very nice invoice at the end of the day. ### 4. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Laura Malin R. | Start up Study Associate, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about mHelpDesk?** They talk you thou the process very carefully and closely I'm very slow so you can understand. **What do you dislike about mHelpDesk?** Nothing I like to step and how you can get someone quickly. **What problems is mHelpDesk solving and how is that benefiting you?** With software and issue I don't know how to use a software ### 5. My Honest Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Y B I. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about mHelpDesk?** Creating Leads, Jobs, Schedules, Estimates & Invoices. **What do you dislike about mHelpDesk?** Settings in few of the modules which are not working. **Recommendations to others considering mHelpDesk:** Very Good Application for any Organization. **What problems is mHelpDesk solving and how is that benefiting you?** End to End Customer Service. ### 6. help desk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about mHelpDesk?** Ease of use, tailored categories and custom reporting **What do you dislike about mHelpDesk?** Not much to dislike, program is efficient and effective **Recommendations to others considering mHelpDesk:** I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective. **What problems is mHelpDesk solving and how is that benefiting you?** Instant notifications, staff can update easily and great reporting ### 7. Good, nice user interface, easy to use on mobile and PC **Rating:** 4.5/5.0 stars **Reviewed by:** Oliana G. | Private Inspector, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about mHelpDesk?** Color choices are good because not too bright like other programs. **What do you dislike about mHelpDesk?** Some words not quite fitting into screen when open on mobile browser **What problems is mHelpDesk solving and how is that benefiting you?** I like being able to assign things. Definitely once I get busier/more work I will be needing mHelpDesk more. ### 8. Simple, easy to use, not necessarily great for rapid growth in companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2020 **What do you like best about mHelpDesk?** Super simple and easy to use, good reporting and easy scheduling **What do you dislike about mHelpDesk?** As our company grows the software has gotten sigificantly slower and has more frequent glitches **Recommendations to others considering mHelpDesk:** mHelpDesk was always great and easy to use for us when we had only a few staff members using it, but now the apps and website are slow and glitchy now that we have about 45 users. **What problems is mHelpDesk solving and how is that benefiting you?** We utilize mHelpDesk for all of our scheduling of technicians and creating notes for work orders. It is easy to use and simple for adding tickets and finding history. ### 9. One of the best software ! **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle N. | Business Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about mHelpDesk?** I have been glad to we used MHelpdesk. We run a Business Supplies & Equipment and have discovered it immensely accommodating to place the majority of our data in a single spot. We are still during the time spent moving everything over, except that has been at our very own pace. My proposal to anybody considering this to take dive, take the multi day preliminary, yet to really attempt it. I know their are greater organizations out there in this space, however they won't treat you like these folks.. **What do you dislike about mHelpDesk?** The new check in highlight still has a great deal of bugs. We quit utilizing it since we had such a significant number of issues with it and wound up overpaying a few representatives. We have had issues with the application going disconnected and representatives not understanding it and afterward taking a gander at an inappropriate timetable. **What problems is mHelpDesk solving and how is that benefiting you?** Generally speaking ,we like Mhelpdesk, yet it's anything but a one stop shop now. We use to use only google sheets to make up for the checking in issues which is really awful. ### 10. Mixed sentiments **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about mHelpDesk?** Integration with homeadvisor and easy invoicing on-site for simple invoices. Integrated 3rd party credit card processing. **What do you dislike about mHelpDesk?** They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference. More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for. Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan. It is expensive if you are only using it for invoicing. managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks. Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. **Recommendations to others considering mHelpDesk:** For a one man shop, its easy to set up and get started but once your business is up and running it isn't as full featured as your accountant wants. It is not a replacement for Quickbooks. I have not needed to use the scheduling features but if I were managing a crew, i believe i would find it to be of more value. **What problems is mHelpDesk solving and how is that benefiting you?** Fast, Easy invoicing and payment on-site. I would say 70% of the time for transactional customers I get through homeadvisor, I can generate an invoice on-site in a few clicks and leave customers with a check in hand or a credit card transaction processed on-site. ### 11. Easy App But Key Issues **Rating:** 2.5/5.0 stars **Reviewed by:** Ryan T. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2019 **What do you like best about mHelpDesk?** The app is very simple and easy to use. Most people would be able to get a good grasp of the app in a couple of minutes. The pricing is also competitive, and there were not many technical issues. The app had many features of other field service apps such as the scheduling, job description, etc **What do you dislike about mHelpDesk?** The desktop version was really cumbersome and didn't work as well as on mobile; which is strange as we often found this was the opposite. The invoicing features were also quite lacking in what we required. **Recommendations to others considering mHelpDesk:** Very similar to other field apps, only con was the invoicing features. **What problems is mHelpDesk solving and how is that benefiting you?** mHelpDesk would have helped with a lot of the scheduling and keeping of paperwork. ### 12. Automates everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2019 **What do you like best about mHelpDesk?** I love how helpdesk helps automate so many processes. **What do you dislike about mHelpDesk?** Some things are a bit complicated to set up. **Recommendations to others considering mHelpDesk:** mHelpdesk is the best software, all others have failed our company. **What problems is mHelpDesk solving and how is that benefiting you?** We are able to automate alot of processes we used to have to pay someone for. ### 13. mHelpDesk - Great tool for Scheduling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about mHelpDesk?** mHelpDesk allows me to schedule our technicians with ease. We use this program to keep track of all our jobs, then download each job to give to our technician. This allows no jobs to be missed. One of the most helpful features is the map, as we direct the technician to the next nearby job and it's easy to see on a map. **What do you dislike about mHelpDesk?** It would be very helpful if I could upload my Microsoft Excel spreadsheet into mHelpDesk so I don't have to manually enter all of them. It would also be helpful if I could easily map a route from one location to another, showing the path, distance, and time of the route. **Recommendations to others considering mHelpDesk:** This is a helpful tool for scheduling, easy to see the job for each tech daily and also shows a map of the job. If you are needing to upload an Excel spreadsheet, this program does not allow for that. **What problems is mHelpDesk solving and how is that benefiting you?** We use mHelpDesk to schedule all out technicians for all their jobs. It is helpful that we can create an event without creating a job, close a job with ease, and set up recurring jobs. ### 14. East to use with great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about mHelpDesk?** It is user friendly, not too expensive, exceptional customer service, emails are answered quickly. I feel so much more organized with M help desk **What do you dislike about mHelpDesk?** I haven’t had any negative experience this far. Customer service is easily accessible **Recommendations to others considering mHelpDesk:** The customer service is superior **What problems is mHelpDesk solving and how is that benefiting you?** I can create customer fields with the jobs, invoices. Appointments are easy to make in. Time slot.its also a great deal for us. The support couldn’t be better ### 15. "Much obliged to you for helping us discover mHelpDesk" **Rating:** 5.0/5.0 stars **Reviewed by:** john f. | Managing Director, Computer Games, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about mHelpDesk?** I am ready to sift through a rundown of clients that live in a specific area to send an update email or update cards and simple planning. mHelpDesk gives you complete visiblity over who's dealing with what and what's getting done.mHelpDesk's information security software.I like that you are offered a multi day preliminary in the first place. It enabled me to check whether this product was what I required. I likewise like the value point after the trail, it fits inside my financial plan. The product is anything but difficult to set up and introduce, just as very easy to use. I have not experienced any issues while running this program. **What do you dislike about mHelpDesk?** It's not natural. I'd like progressively custom choices and convenience. There are a few defects with how it works in the event that you don't get things done in the definite request, for example, on the off chance that you make a receipt it doesn't naturally make a job.Sometimes they set aside their opportunity to do things that should be settled asap. **Recommendations to others considering mHelpDesk:** I would suggest utilizing mHelpDesk, it has a lot of data for a clients record and it makes it simple to deal with plan bundles and renewals.It is easy to use and time proficient and individuals can utilize it for approaches to diminish blunders. **What problems is mHelpDesk solving and how is that benefiting you?** mhelpDesk is exceptionally useful for the most part with methodical blunders or glitches. Without access to a smooth running sevice it makes it difficult to carry out my responsibility, so when I have a solid administration I realize I can converse with and begin the day of.Customer to customer issues, and overly quick data and access to a lot of devices to fix a clients account. ### 16. mHelpDesk is a helpful tool for scheduling and processing jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about mHelpDesk?** mHelpDesk makes it easy for multiple employees to enter work orders at the same time, so everyone is on the same page. It is helpful to have one tool that allows us to enter work order and schedule with maps & calendars. **What do you dislike about mHelpDesk?** I would like to see the map more interactive, allowing me to measure distance from jobs & upload Excel spreadsheets. **What problems is mHelpDesk solving and how is that benefiting you?** We use mHelpDesk to enter work orders, plan routes, and schedule jobs. It has saved us time by having everything in one place, from entering work orders, to planning routes, and downloading each job efficiently. ### 17. mHelpDesk has been a helpful tool for scheduling our technicians. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about mHelpDesk?** mHelpDesk enables us to smoothly create work orders, share them with our technicians, and plan the best routes for them. It is a smooth process that makes our work easier. **What do you dislike about mHelpDesk?** The map program could be improved by allowing us to easily measure distance, pinpoint addresses, and download Excel spreadsheets. It would also be helpful to create more detailed reports so we can track last season's service calls with more details. **What problems is mHelpDesk solving and how is that benefiting you?** mHelpDesk has helped us schedule our technicians smoothly and efficiently. The calendar view summarizes well all the technicians' jobs for each day and makes it easy to track where they have been and where they are going. ### 18. mHelpDesk allows us to schedule and plan our jobs quickly and easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2019 **What do you like best about mHelpDesk?** mHelpDesk makes it easy for all users to enter jobs at the same time, which is handy on busy days. Everyone can also see the calendar and know where our technicians are so there is no confusion. **What do you dislike about mHelpDesk?** It would be helpful if we could upload an Excel spreadsheet into the map and route distance and jobs a little more interactively. **What problems is mHelpDesk solving and how is that benefiting you?** We use mHelpDesk to schedule technicians, download jobs, and plan routes. This is a streamlined process which saves us time and allows all our employees to be on the same page with ease. ### 19. More efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Arthur F H. | System Engineer, Biotechnology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2019 **What do you like best about mHelpDesk?** It allows us to focus on other areas allowing the constant growth of the company. Sun friendly interface clean and easy to use allows it to be compatible with other systems for its flexibility. **What do you dislike about mHelpDesk?** I would like it to have a more modern appearance and that it represents the services offered by a change of appearance but the services it offers are perfect. **Recommendations to others considering mHelpDesk:** In my opinion it is the best option from the beginning, it gives the necessary security to not opt for other alternatives. **What problems is mHelpDesk solving and how is that benefiting you?** It allows to see a sustained growth due to the use of the service as a consequence of its good management of the system, it gives us the necessary security to focus on other objectives. ### 20. Helpful tool for scheduling and tracking technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about mHelpDesk?** mHelpDesk has been very convenient to schedule our technicians, providing tracking and easy maps to keep track of all our jobs. **What do you dislike about mHelpDesk?** It would be helpful to be able to upload Excel spreadsheets into the maps, measure distance easily, and have a more interactive map overall. **What problems is mHelpDesk solving and how is that benefiting you?** With mHelpDesk, we are able to easily keep track of our jobs and download the jobs to our technicians. It has been very helpful that multiple people can schedule at the same time, and all be logged into the same account. ### 21. mHelpDesk is easy to use for all levels of computer end users **Rating:** 5.0/5.0 stars **Reviewed by:** Donna S. | Test Reader/Rater, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2019 **What do you like best about mHelpDesk?** mHelpDesk gives the consumer the best customer support software around. The software is very easy to use as well. Customers have a one-one- hands on experience with the software. You don't have to be very computer literate to use the software either. The level of security encryption is very secure. **What do you dislike about mHelpDesk?** Data transmission between user and servers is very secure, however can be very slow at times. Probably due to the number of users in a given organization/LAN. Deleting temporary files regularly, running system speed checks & possibly defragging hard drives to free up space, offers some possible solutions (I found can help most of the time). Technically, this situation might not be from the actual mHelpDesk software. But, from the LAN run time. **Recommendations to others considering mHelpDesk:** Very easy to use for all levels of computer literacy. **What problems is mHelpDesk solving and how is that benefiting you?** mHelpDesk is normally a very quick an extremely organized software. Therefore, can save your organization time & money. MHelpDesk has a very high tech Data center with a firewall/anti-virus system that is very secure. Background checks on employees can be expensive and very long & detailed. MhelpDesk employees are extremely knowledgeable due to a higher selection & training program they have to go through. In the long run, trained employees save your company time & money as well. Less manpower turnover also takes place as a result. ### 22. mHelpDesk provides a smooth way to schedule technicians **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about mHelpDesk?** The map in mHelpDesk gives us an easy way to see the jobs and color codes the jobs. The calendar allows us to see where each tech has been and where he is scheduled to go. **What do you dislike about mHelpDesk?** It would be helpful to be able to upload Excel spreadsheets. It is also not always clear on the map what date the job was entered, and there is a glitch that makes us have to manipulate the map in order to show all the jobs at the same time, which increases the potential to miss a job. **What problems is mHelpDesk solving and how is that benefiting you?** Overall, mHelpDesk integrates well with QuickBooks and has been a smooth way to schedule the technicians. It also is easy to download the works orders so we can share them with our technicians. ### 23. mHelpDesk provides easy scheduling and mapping for our technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2019 **What do you like best about mHelpDesk?** mHelpDesk makes it easy to enter a work order, plan a route, and give the jobs to our technicians. **What do you dislike about mHelpDesk?** The map would benefit from more features, like mapping distance and uploading Excel spreadsheets. **What problems is mHelpDesk solving and how is that benefiting you?** We use mHelpDesk to enter all work orders, map routes, and download the jobs every day for our technicians. This streamlines the process as it is all in one program, and makes it easy for multiple users to enter jobs. ### 24. MHelpDesk is a helpful tool for scheduling and tracking technicians. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2019 **What do you like best about mHelpDesk?** mHelpDesk provides an easy way to track all the many jobs and provides an useful calendar for scheduling. **What do you dislike about mHelpDesk?** It would be helpful if the map were more interactive, allowed us to upload Excel spreadsheets, and measure distances. **What problems is mHelpDesk solving and how is that benefiting you?** We use mHelpDesk to schedule our technicians, enter work orders, and download the jobs every day. This saves us time as we can easily see all the jobs on both the calendar and map. ### 25. Working with Mdesk **Rating:** 2.5/5.0 stars **Reviewed by:** Erika D. | Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about mHelpDesk?** It is a great assistance when it comes to taking care of customers concerns of a product or website. **What do you dislike about mHelpDesk?** Mdesk does not become as effective when its time to notify you of any customer emails promptly **Recommendations to others considering mHelpDesk:** Maybe because of it being too much for my business use...it could benefit others and get customers taken care promptly **What problems is mHelpDesk solving and how is that benefiting you?** My customers have concerns when it comes yo their payment methods or billing in time of product purchases ### 26. The best automation software **Rating:** 4.0/5.0 stars **Reviewed by:** Ernest G. | Project Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2019 **What do you like best about mHelpDesk?** The change is greater since we use the program we can manage efficiently in order to be more productive that allows us to operate without errors. **What do you dislike about mHelpDesk?** I can not give a point against it because it has everything my company needs and more, it is light efficient and constantly updated. **Recommendations to others considering mHelpDesk:** You will perceive a clear improvement after implementing the program in your company, the constant growth will be evident. **What problems is mHelpDesk solving and how is that benefiting you?** Before the company was inefficient, so we looked for alternatives and among all the alternatives that exist in the market we opted for this and it has been the right decision. ### 27. Excellent platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about mHelpDesk?** very responsive and great business workflow. everything is digital and that makes many part of the service good. **What do you dislike about mHelpDesk?** the learning curve. some users are not tech-savvy so it does take a long time to learn **Recommendations to others considering mHelpDesk:** training **What problems is mHelpDesk solving and how is that benefiting you?** customer wait times. customer data services. organization of user data ### 28. Help desk is very helpful at crucial times **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2019 **What do you like best about mHelpDesk?** They are very responsive and solve issues quickly. I’ve dealt with them multiple times working in my clinic. And the agents are very friendly and compassionate. **What do you dislike about mHelpDesk?** That some of the responses they give are obvious. And have been attempted multiple times. And their availability for transferring in a timely manner. **What problems is mHelpDesk solving and how is that benefiting you?** Credit card readers down. And not allowing payments. I realized that they don’t always know the answers. ### 29. A food field service software with good multitudinal tools **Rating:** 4.5/5.0 stars **Reviewed by:** Sara W. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2019 **What do you like best about mHelpDesk?** It is an excellent software which helps in eliminating double entry of data which gives the visibility of the information to the owners or technicians. It consists of many management tools that is a powerful element of this software. **What do you dislike about mHelpDesk?** It is a great software, nothing to cause trouble with. **Recommendations to others considering mHelpDesk:** This software is very easy to use. It doesn't consist of any complicated process with an instant support that responds in minutes. They also have tutorial videos for the beginners which is awesome. **What problems is mHelpDesk solving and how is that benefiting you?** By the help of this platform, we can track our unpaid invoices and pay them on time. ### 30. mHelpDesk is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about mHelpDesk?** I enjoy how easy it is to use when it comes to requesting how to solve problems for my computer from IT. I feel that IT receives my request pretty fast and they call right away to see how they can fix the issues on my computer. **What do you dislike about mHelpDesk?** I was there were more communication options. such as a online chat once the request had been made and started to work on it. This live chat would allow for there to be ope communication to see what issues need to be resolved faster. **Recommendations to others considering mHelpDesk:** its easy to use **What problems is mHelpDesk solving and how is that benefiting you?** It has benefited in so many positive ways such as easy communication between all of the workers. ### 31. Automatize your business **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph M. | Senior Software Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about mHelpDesk?** It can be managed in the most efficient way that way allows companies to grow with such an easy, scalable system. **What do you dislike about mHelpDesk?** I would like the interface to be more modern and could be customized. **Recommendations to others considering mHelpDesk:** It is a program that I think everyone should have since the benefit obtained is invaluable. **What problems is mHelpDesk solving and how is that benefiting you?** It allows me to focus on other objectives since the program gives me the peace of mind that is managed in an appropriate way. ### 32. Smooth and easy interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about mHelpDesk?** Rich text support and custom build options availability. **What do you dislike about mHelpDesk?** Speed is sometimes a problem, while working on multiple tabs. **What problems is mHelpDesk solving and how is that benefiting you?** Provide quality customer service and getting business for the organisation. ### 33. mHelpdesk is the most powerful software solution for field service business. **Rating:** 3.5/5.0 stars **Reviewed by:** robert m. | Real estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about mHelpDesk?** mHelpDesk features a very well designed layout which makes it very easy to locate your files and items. It is very easy to learn and use. You can also schedule appointments and meetings. It is also the best software for creating new invoices. **What do you dislike about mHelpDesk?** They provide an app but it is very limited in features and functionality. The search function provided by mHelpDesk is not very good, we were told that it will be upgraded soon but it hasn’t been updated yet. **What problems is mHelpDesk solving and how is that benefiting you?** helps me finding my files and items, also use it to make my schedule. ### 34. Known issues with iPhone app **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about mHelpDesk?** They are friendly and polite. Sales did a good job. **What do you dislike about mHelpDesk?** They had known issues with iPhone on customized reports and could not get them solved. The sales rep knew we were using iPhones yet didn't disclose the glitchy problems. Ask a question and you'll get a very basic response. So then you have to email back and ask a follow up. Quick books integration failed completely. They couldn't handle that we had different billing addresses and service addresses in the integration. Timesheet function also didn't work smoothly. We had high hopes for this product and it failed all around. **Recommendations to others considering mHelpDesk:** Don't **What problems is mHelpDesk solving and how is that benefiting you?** None are solved. No benefits realized ### 35. The best around **Rating:** 5.0/5.0 stars **Reviewed by:** kanecqual r. | Dcw, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2019 **What do you like best about mHelpDesk?** contact, scheduling, communication, billing, and everything in between. **What do you dislike about mHelpDesk?** I honestly don't have any complaints about it. It does its job. **What problems is mHelpDesk solving and how is that benefiting you?** We use this mostly for scheduling for our clients. Our last system was outdated ### 36. Myhelpdesk review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2019 **What do you like best about mHelpDesk?** I enjoy that this service is easy to use and organizes all customer contact in a very orderly manor. The colander is nice to use and I enjoy that it helps me in all. **What do you dislike about mHelpDesk?** I don’t like how sometimes it freezes up and it makes the process slower. I enjoy how it does refresh easily to resolve this issue **Recommendations to others considering mHelpDesk:** Just to make the processors faster **What problems is mHelpDesk solving and how is that benefiting you?** We don’t have too many problems besides some things never showing up. This is frustrating when a customer reaches out more than once with no reply. ### 37. It has really answered my questions when at work **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about mHelpDesk?** The ease of submitting tickets. How mostly I get an answer quickly. **What do you dislike about mHelpDesk?** When I don't get a reply on my ticket. Sometimes I need to submit twice. **Recommendations to others considering mHelpDesk:** Keep at it! It's really great. **What problems is mHelpDesk solving and how is that benefiting you?** Everyday work issues that I need answered quickly. ### 38. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about mHelpDesk?** It’s very user friendly. It helps me to find all the tools at one place. **What do you dislike about mHelpDesk?** Sometimes it is very difficult to configure one tools to another one. Even though, everything is easy to find. **What problems is mHelpDesk solving and how is that benefiting you?** It helps to put everything at one place where it makes so easy to use. ### 39. How helpful Mhelp is **Rating:** 5.0/5.0 stars **Reviewed by:** Dyan T. | Team Lead, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2018 **What do you like best about mHelpDesk?** I have been using Mhelp for more than a year now. I work for a Window Treatment company based in Georgia US and i find the software user friendly. I would recommend it to first time users. Invoicing has never been this easy. Plus the interface of the software is so easy to understand. The chat support is also very responsive in case you will have any questions. Never did I encounter any problems with using it. **What do you dislike about mHelpDesk?** For more than a year of using it, I don't find anything unhelpful with it. **Recommendations to others considering mHelpDesk:** Highly recommended! I find it very easy to use and very easy to understand. Toggling in and out of the software is so easy. No complicated process. Very easy to reach out to chat support and responds right away. They also have tutorial videos for first time users. Two thumbs up! **What problems is mHelpDesk solving and how is that benefiting you?** Invoice duplicates. With the help of MHelpDesk it made us track unpaid Invoices on time. ### 40. Help desk assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Karen B. | Independent Financial Contractor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about mHelpDesk?** The assistance is great when you are not moving forward with something. **What do you dislike about mHelpDesk?** There is not anything I dislike no more than I wish it was more available. **What problems is mHelpDesk solving and how is that benefiting you?** I am not having any business problems at the moment but when I do it helps. ### 41. Would not reccomended. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about mHelpDesk?** The software is not too bad of a starter software. **What do you dislike about mHelpDesk?** Not helpful and nearly impossible to navigate. I actually had to do a Google search on "how to cancel mHelpDesk subscription" in order to figure anything out. This tool does not offer anything that most small business owners don't already have. **What problems is mHelpDesk solving and how is that benefiting you?** N/A ### 42. Good experience with this mHelpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Lisandra C. | Therapist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about mHelpDesk?** I like that i can chat with the help desk and they are able to work with me remotely and i don’t have to make a phone call. I can solve everything through my PC. **What do you dislike about mHelpDesk?** Sometimes they take their time to do things that needs to be resolved asap. **What problems is mHelpDesk solving and how is that benefiting you?** Computer issues with some softwares and apps i use at my work. After talking to the help desk they were able to fix most of my issues ### 43. Need help and not google **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about mHelpDesk?** Fast reaspond time my first reaction was surprised that everything could get fixed in one area **What do you dislike about mHelpDesk?** Nothing I always know where to go for help **Recommendations to others considering mHelpDesk:** None **What problems is mHelpDesk solving and how is that benefiting you?** Helped many ways from my children to my car it benefits me I’m not guessing or wondering if it’s correct ### 44. Field Service Management Use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2019 **What do you like best about mHelpDesk?** This software application has robust data security provision, ease of accessibility, caters to a wide spectrum of businesses and is very reliable. The customer service team does a commendable job. **What do you dislike about mHelpDesk?** I would like to see competitive pricing options for difference services. **Recommendations to others considering mHelpDesk:** Consider switching to mHelpDesk. It offers several functions for a wide customer base and is a very robust application. **What problems is mHelpDesk solving and how is that benefiting you?** Cloud storage is the most used application at my institution. It is well suited for our size requirement. ### 45. Help desk **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Teacher , Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about mHelpDesk?** You cal call or send an email and it provides you a work ticket so that they can get back to you and resolve the issue **What do you dislike about mHelpDesk?** Waiting for them to get back to you can often take too long and that puts the work you have to do on the back burner. **What problems is mHelpDesk solving and how is that benefiting you?** Getting locked out, password not working,, user name not working, ### 46. No nonsense always reliable service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about mHelpDesk?** Someone is always there to answer your call and help you out. Always get a resolution to my concern in a timely manner. Very reliable service. **What do you dislike about mHelpDesk?** There are very few things i dislike about this product but I don't love that there is such a disconnect between the user. It can be hard to get someone on the phone and to look up the status of your claim or ticket. **What problems is mHelpDesk solving and how is that benefiting you?** mhelpDesk is very helpful mostly with systematic errors or glitches. Without access to a smooth running sevice it makes it impossible to do my job, so when i have a reliable service i know i can talk to and get started the day of ### 47. It was pleasant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about mHelpDesk?** Questions are answered quickly they understand what it is you need and get the bottom of the problem **What do you dislike about mHelpDesk?** In some cases your issue can be escalated and you have to wait **What problems is mHelpDesk solving and how is that benefiting you?** Billing ### 48. HelpDesk **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2019 **What do you like best about mHelpDesk?** They are usually quick in solving the problem, once they call back. **What do you dislike about mHelpDesk?** Takes up to two days for a return call! **What problems is mHelpDesk solving and how is that benefiting you?** Fixes things that I can not. ### 49. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about mHelpDesk?** Easy to use easy to access and easy to train other team members on **What do you dislike about mHelpDesk?** Slow connection speed and difficulty with customer service **What problems is mHelpDesk solving and how is that benefiting you?** Quick and easy help desk tickets ### 50. mHelpDesk is a fast, easy and reliable way to get complete visibility. **Rating:** 4.5/5.0 stars **Reviewed by:** Neha K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about mHelpDesk?** I am able to filter out a list of customers that live in a certain region to send a reminder email or reminder cards and easy scheduling. mHelpDesk gives you complete visiblity over who’s working on what and what’s getting done.mHelpDesk’s data protection software **What do you dislike about mHelpDesk?** The interface of the Calendar is bit complicated and can become hard to read with a lot of information in one single view. The software works according to expectations. mHelpDesk is reliable and efficient. **Recommendations to others considering mHelpDesk:** You should really try it , is very easy and efficient in managing it. **What problems is mHelpDesk solving and how is that benefiting you?** There are no issues so far.It's equipped with mobile apps so that you can easily send jobs to your staff with an easy to use app, in real time ## mHelpDesk Discussions - [What is mHelpDesk used for?](https://www.g2.com/discussions/what-is-mhelpdesk-used-for) - [View mHelpDesk pricing details and edition comparison](https://www.g2.com/products/mhelpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+06%3A10%3A35+-0500&secure%5Bsession_id%5D=b21fed50-a8f0-4b87-8e74-88f6ad03bb35&secure%5Btoken%5D=6dd4e999f39a64a7af610ded0ebfafd2a1d19a87c1c0b143118e55b3ce441d1b&format=llm_user) ## mHelpDesk Features **Bill Generation** - Templates - Digital Billing - Recurring Billing **Customer Management** - Self-Service Portals - Customer Profiles - Communication Tools **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Before the Job** - Calendar - Dispatch - Roles - Booking **Bill Processing** - Consolidation - Batch Invoicing - Management **Service Management** - Field Scheduling - Ticketing - Customization and Macros - File Attachment - Estimates and Invoicing - GSX Integration **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Integration** - Accounting - Payments - ERP **Business Management** - Multi-site Management - Point of Sale - Stock and Inventory - KPI Tracking and Reporting - Contract Management **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Billing** - Autonomous Task Execution **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top mHelpDesk Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (267 reviews)