Luware Reviews & Product Details

Luware offers a clean and intuitive interface, making it easy to use for both new and experienced users. The implementation process is straightforward, with clear documentation and strong onboarding support. Their customer support team is responsive, knowledgeable, and quick to resolve issues. We use the platform frequently as it integrates well into daily workflows. The feature set is comprehensive, covering a wide range of communication and contact center needs. Integration with existing systems, especially Microsoft Teams, is seamless and reliable. Review collected by and hosted on G2.com.

Some advanced features require additional configuration, which can be time-consuming.

Pricing can be on the higher side for smaller teams.

Learning curve for administrators when setting up complex workflows. Review collected by and hosted on G2.com.

- Solution oriented

- strong partnership

- deep understanding of our needs

- constantly evolving Review collected by and hosted on G2.com.

- You always wish to work with on single provider for everything you need to fix in your company, which is not realistic. Review collected by and hosted on G2.com.

- Strong integration with Microsoft Teams

- Setup, configuration, and implementation are quick and straightforward, with no need for deep technical expertise

- Very easy to use for agents and admins

- Clear and useful reporting with Power BI

- Good automation options with Power Automate

- Easy to manage on a daily basis

- Support is quick and friendly

- Product is growing and improving fast Review collected by and hosted on G2.com.

- Missing features like full change history in reports and bulk user creation

- Bugs and issues caused by Microsoft dependencies Review collected by and hosted on G2.com.

- Smooth integration with Teams

- Easy-to-manage and maintain

- Power BI Report integration

- Integration with MS Flow for advanced features

- Perfect support Review collected by and hosted on G2.com.

- Currently some little missing features like bulk creation of users Review collected by and hosted on G2.com.

Effortless routing, great UX, easy to integrate into MS Teams Review collected by and hosted on G2.com.

Would be great if newer features could be rolled out quicker Review collected by and hosted on G2.com.

Luware Nimbus allows us to map the use cases that MS Teams AA&CQ does not offer. The initial setup of a Nimbus service is super easy and the Power Automate integration is really practical. Review collected by and hosted on G2.com.

The support between Luware and MS could be a bit better. Otherwise happy. Review collected by and hosted on G2.com.

Ease of use for agents and management for administrators Review collected by and hosted on G2.com.

Dependency from other platforms such as MS Azure or components such as MS PowerAutomate Review collected by and hosted on G2.com.

Nimbus is filling all those important holes of functionality which MS Teams PSTN itself currently has, from useful IVRs, Conditions up to the most important feature a PowerAutomate integration. Review collected by and hosted on G2.com.

Some bugs which sometimes even break features take months to be resolved. Review collected by and hosted on G2.com.