Luware Nimbus transforms Microsoft Teams into an AI-powered customer experience hub, connecting your entire organization—from reception to contact center—on one unified platform. Key benefits: - One platform: Manage all interactions directly in Microsoft Teams without third-party tools. - AI-driven routing: Detect customer intent and connect them to the right expert, improving First Call Resolution by up to 22%. - Omnichannel: Handle voice, chat, email, and social interactions in one interface. - Microsoft-certified: Native integration with Teams, Azure, and Power Automate. - Analytics: Real-time and historical insights on performance and customer satisfaction. - Secure & reliable: SOC 2 Type II, ISO 27001, and M365 certified with 99.99% uptime and 24/7 support. - Scalable: Modular features like Attendant Console, Routing, and full Omnichannel.