--- title: LeadSquared Service CRM Reviews meta\_title: 'LeadSquared Service CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how LeadSquared Service CRM works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1 scale: '5' date\_modified: '2026-07-21' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

### LeadSquared Service CRM Pros and Cons: Top Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **effective contact management** in LeadSquared Service CRM for seamless lead tracking and outreach. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483743&qs=pros-and-cons#reviews)

Users find the **efficient lead management** features of LeadSquared Service CRM invaluable for daily operations and tracking. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483663&qs=pros-and-cons#reviews)

Users value the **effective team management** capabilities of LeadSquared Service CRM for streamlined daily operations. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483643&qs=pros-and-cons#reviews)

Users find **tracking ease** in LeadSquared Service CRM beneficial for managing leads and follow-ups effectively. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483732&qs=pros-and-cons#reviews)

Users experience **poor performance** with LeadSquared Service CRM, citing slow response times and outdated information. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483749&qs=pros-and-cons#reviews)

Users often experience **slow loading** times in LeadSquared Service CRM, impacting real-time updates and overall performance. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483708&qs=pros-and-cons#reviews)

Users report **slow performance** of LeadSquared Service CRM, with delays affecting real-time updates and overall efficiency. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483720&qs=pros-and-cons#reviews)

Users experience **system lagging** with LeadSquared Service CRM, leading to frustrations with its real-time updates and speed. [(1 mentions)](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483654&qs=pros-and-cons#reviews)

### Top Pros or Advantages of LeadSquared Service CRM

##### 1. Contact Management

Users value the **effective contact management** in LeadSquared Service CRM for seamless lead tracking and outreach.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483743&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you like about LeadSquared Service CRM?

Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data

##### 2. Features

Users find the **efficient lead management** features of LeadSquared Service CRM invaluable for daily operations and tracking.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483663&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you like about LeadSquared Service CRM?

Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data

##### 3. Team Management

Users value the **effective team management** capabilities of LeadSquared Service CRM for streamlined daily operations.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483643&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you like about LeadSquared Service CRM?

Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data

##### 4. Tracking Ease

Users find **tracking ease** in LeadSquared Service CRM beneficial for managing leads and follow-ups effectively.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483732&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you like about LeadSquared Service CRM?

Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data

### Top Cons or Disadvantages of LeadSquared Service CRM

##### 1. Poor Performance

Users experience **poor performance** with LeadSquared Service CRM, citing slow response times and outdated information.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483749&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you dislike about LeadSquared Service CRM?

So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section. Wherein, sometimes the system feels very

##### 2. Slow Loading

Users often experience **slow loading** times in LeadSquared Service CRM, impacting real-time updates and overall performance.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483708&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you dislike about LeadSquared Service CRM?

So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section. Wherein, sometimes the system feels very

##### 3. Slow Performance

Users report **slow performance** of LeadSquared Service CRM, with delays affecting real-time updates and overall efficiency.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483720&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you dislike about LeadSquared Service CRM?

So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section. Wherein, sometimes the system feels very

##### 4. System Lagging

Users experience **system lagging** with LeadSquared Service CRM, leading to frustrations with its real-time updates and speed.
[
See 1 mentions
](https://www.g2.com/products/leadsquared-service-crm/reviews?filters%5Bsentiment_snippet%5D=2483654&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Mid-Market (51-1000 emp.)

4.5/5

"LeadSquared CRM Keeps My Daily Lead Management on Track"

What do you dislike about LeadSquared Service CRM?

So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section. Wherein, sometimes the system feels very

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 ![Anurag C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag C.")
AC

Anurag C.

Wealth Advisor

Mid-Market (51-1000 emp.)

2/17/2026

"LeadSquared CRM Keeps My Daily Lead Management on Track"

4.5/5

What do you like best about LeadSquared Service CRM?

Leadsquared Service Crm or Lsq, I ise it for my daily operations like Managing leads, outbound reach, folloups and tracking the data Review collected by and hosted on G2.com.

What do you dislike about LeadSquared Service CRM?

So, In Lsq there are couple of tools we gt such as call metrics or advance filters under smart view section.

Wherein, sometimes the system feels very slow and not updated on the real time basis. Review collected by and hosted on G2.com.

What problems is LeadSquared Service CRM solving and how is that benefiting you?

Leadsquared is one of the powerful Crm tool right now for the sales and growth perspective.

The basic thing it covere is day to day managing of the data flow i.e. Leads, and setting up the timely follow ups to ensure better optimization and Roi Review collected by and hosted on G2.com.

Show More

Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite

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