You get allocated an account manager who is always free for frequent meetings and training with flexible hours. There are multiple training sessions that help get accommodated with the system which is very easy to use with a good user interface. The team are extremely helpful with frequent checkups and constant support. The website is very effective and can be altered to suit individual needs. The website is really simple to integrate to the website and shows in depth analytics of each page. The website is both helpful for allocating leads and gathering intel on marketing, showing what marketing campaigns work well and where they leads customers to. Review collected by and hosted on G2.com.

One slight issue was at first a lot of customers were visiting the website just for service or parts numbers. However, I worked with my account manger to change the leads allocated to try to decrease the likelihood of this issue. Review collected by and hosted on G2.com.

We use Lead Forensics to support the outbound sales process and better understand who we're driving to our website. It helps fill information gaps in the sales process, giving us insights into which parts of our website resonate with audiences. We really like the combination of website intent data with contact data, which aids our sales team's outbound efforts by helping them take action based on companies engaging with our website. The customer service team has been a great help too, assisting us proactively in understanding best practices and tailoring Lead Forensics to our sales and marketing processes, ensuring we optimize the system. The initial setup was very easy too. Special mention to Dee and Ryan in the Lead Forensics team. Review collected by and hosted on G2.com.

It's too early to say. Review collected by and hosted on G2.com.

Integrations with our CRM, And tracking of current pipeline/ customers in a service orientated business are fantastic Review collected by and hosted on G2.com.

Lead Forensics seems designed for companies that are much larger than ours, and we simply don’t have the resources to take advantage of all its features as effectively as they’re intended to be used. Review collected by and hosted on G2.com.

Excellent insights into web traffic beyond GA4, valuable intent data for Business development to follow up on. Review collected by and hosted on G2.com.

Only slight improvement is the visitor list view, which sometimes is limited by the side panel. Review collected by and hosted on G2.com.

This tool excels at showing you which companies have visited your website, what they viewed, and how long they spent on each item. I find it very user-friendly, making it simple to reach out to potential leads. It’s also valuable for customer service and upselling to existing customers. The daily and weekly email summaries help me stay updated on website activity without taking up too much of my time, allowing me to respond quickly to new leads. Jack, our Customer Success Manager, is always helpful and provides individual support to clarify data and generate reports. The virtual group training sessions I’ve attended have been well-structured and thoughtfully implemented, offering plenty of insights and actionable ideas. Review collected by and hosted on G2.com.

One of the most time-consuming aspects of using the software is researching a contact. Since we often interact with many individuals within a business, it can be challenging to determine exactly who was viewing the website. The Catering Managers, who are usually our primary contacts, are rarely listed among the available contacts or on LinkedIn. As a result, I often find myself having to make phone calls without knowing the specific person to ask for. Review collected by and hosted on G2.com.

I like how Lead Forensics is easy to use and has a simple platform. The account managers are accessible, which I appreciate. The platform also offers a lot of features, including reporting, finding contacts, and helping understand ICP and markets better, which aids in directing marketing and sales activities. I also like that the team is always on hand and ready to help, complemented by our monthly calls. The initial setup was very simple, and an account manager walked us through it in detail. Once we were happy, Lead Forensics customized the platform as we wanted. Review collected by and hosted on G2.com.

I think perhaps the fact you have to pay extra for integration could be improved. Some of the other competitors offer this as part of the service. Perhaps slightly higher rates but integration is standard within those fees. Review collected by and hosted on G2.com.

The user-friendly interface and the ability to transfer data into our CRM are both really helpful. Having visibility into which businesses are visiting our website gives us more opportunities to nurture leads, especially in what we class as the discovery phase. We can also see when our competitors are viewing specific pages and information, which is useful. Review collected by and hosted on G2.com.

Sometimes the contact data isn’t fully accurate, and the process of transferring that data into our CRM could be improved. There can sometimes be glitches in the software when transferring data and it doesn't arrive in our CRM. Review collected by and hosted on G2.com.

It helps get me accurate and relevant data. Also the customers support is very good. Tom is amazing in helping us whenever we need him. Review collected by and hosted on G2.com.

I honestly don’t think there are any real downsides. The only thing I’ve noticed is that using the filters and similar options can be a bit difficult at times. Review collected by and hosted on G2.com.

Ease of use and highlights easy win customers that are already looking at your business. Review collected by and hosted on G2.com.

Not much so far as we have only just started to use it fully. Review collected by and hosted on G2.com.

I thing I like best how all the information is in one place and that I can go back to any date if i miss a company. I also like that you can have it on one day so you can see the companies that come on as and when. This way i can catch the companies that look on our website while they are still on. Review collected by and hosted on G2.com.

I don’t particularly appreciate it when it shows me companies that have nothing to do with what I’m selling. Review collected by and hosted on G2.com.